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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.6
173 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 173 reviews

April 26, 2024

Good job with time conscious. Kudos to those guys over there they are friendly a More

by omolabakeyusuf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
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Apr 28, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a friendly and timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 25, 2024

Clean waiting room. The service time could be better than a 2 1/2 wait for oil change. More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 28, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for taking the time to share your feedback. We apologize for the time it took to repair your vehicle. Please know that we will use your feedback to improve and we look forward to working with you in the future. Thank you Rose Bayat General Manager Toyota Certified at Capital Plaza rbayat@toyotacapitalplaza.com

April 25, 2024

Despite being backed up with services today, the customer representative that rung me up Mr. Lee was communicative and showed excellent customer service with wait time and delays. Every time I come in for se More

by funchesshanay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Tensley
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Apr 28, 2024 -

Toyota Certified at Capital Plaza responded

It's great to hear that Mr. Lee consistently provides excellent customer service, even during busy times! His communicative approach and dedication to going above and beyond for customers are truly commendable. Thank you for choosing us!

April 25, 2024

The process to get my car was fast and im an efficient manner. I love the staff and managers. They have been so so helpful to close the deal. Great support !!! More

by PSY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heidy, Rose Bayat
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Apr 27, 2024 -

Toyota Certified at Capital Plaza responded

Congratulations on your new vehicle! We're thrilled to have delivered a fast and efficient sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Jorge was excellent couldnt have asked for a better service writer very kind and patient More

by Edvin boteo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge, Rose Bayat
Report | Print
Apr 25, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Jorge provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 22, 2024

I got most or all of my cars from them and their services have been good More

by ngwascreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
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Apr 24, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your kind words! We're thrilled that you had a great experience, and your satisfaction is our ultimate goal. We truly appreciate your business and look forward to assisting you in the future.

April 22, 2024

Great service, pleasant and friendly employees. I will continue to service my Toyota at this dealership. The wait time to complete service has increased. You need to work on this. More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar - other service team members- cashier
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Apr 23, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 20, 2024

Bueno. Eficiente, amable. Se preocupa por sus compradores, lo atiende con amabilidad y están dispuestos a ayudar con todas las preguntas e inquietudes, grac More

by marioalvarezfuentes72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 23, 2024 -

Toyota Certified at Capital Plaza responded

¡Bueno saber! Su experiencia fue excelente, con un servicio eficiente, amigable y preocupado por sus necesidades. ¡Gracias por elegirnos!

April 19, 2024

Excellent service and extra special service because of Lee. He makes my visit worth coming back More

by dakoccasions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 23, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Lee provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 17, 2024

Very good service very fast . Alexis Gonzalez was very helpful and very nice. Thank you More

by Tfallen072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Ayala Gonzalez
Report | Print
Apr 19, 2024 -

Toyota Certified at Capital Plaza responded

We're thrilled to hear about your positive experience and the helpful assistance provided by Alexis. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

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