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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.6
173 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 173 reviews

May 15, 2024

The service is very good. Francis, my service advisor, is always helpful and courteous. I appreciate the care and concern he shows when handling my needs for service. The d More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Gomes
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May 17, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn about your positive experience and the great assistance provided by Francis! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 14, 2024

The maintenance of my car was done professionally and I am ver satisfied. Thank you. More

by joseph Ngu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lee
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May 15, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 12, 2024

Everthing was ok. They have good service but unfortunately body shop and repair service doesn't work on Saturday More

by daniel.Togo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
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May 16, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 11, 2024

Good and professional . The staff attended to me knew their job very well. I was happy to have them to handle my transaction at the dealership. More

by ioa217677
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kemi and Iddri
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May 15, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 09, 2024

The dealership is top notch in my book I I will be back again thanks More

by MarkdDuncan1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
May 11, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 06, 2024

Representative was very helpful and efficient. Kept me abreast of the progress made regarding my vehicle. Amidst the wait time, of which I completely understand. Overall all service was good. More

by hayefiona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
May 08, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was good! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 04, 2024

They are nice I always go there when I need anything. Good job!!! And thanks More

by lily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
May 08, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 03, 2024

Toyota Certified is in a very convenient location. The whole staff is very kind and professional. Advisor Oscar did a great job helping me. More

by JSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 04, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 17, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for taking the time to share your experience. We apologize for the time it took to repair your vehicle and we will work on improving it. We look forward to your next visit!

April 30, 2024

Oscar, who served me mastered his craft, very professional, and polite. However, my frustration was the high cost for the repairs and the extreme delay at the backend to resolve my vehicle issue. More

by wilbi75
Service Time
Recommend Dealer
Yes
Employees Worked With
Oscar V. Herrera
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Apr 30, 2024 -

wilbi75 responded

Yes

Apr 30, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jul 03, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for taking the time to share your kind words about Oscar. We are, however, concerned with the time you spent to have your vehicle repaired. We would like to discuss your experience in more detail. Please send your contact information to rbayat@toyotacapitalplaza.com so we can work to regain your trust. We look forward to speaking with you. Rose Bayat, General Manager

April 27, 2024

Alexis was very kind and helpful. He answered all of my questions and had great customer service More

by debb.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Apr 30, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Alexis provided kind and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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