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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.6
168 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 168 reviews

May 06, 2024

Representative was very helpful and efficient. Kept me abreast of the progress made regarding my vehicle. Amidst the wait time, of which I completely understand. Overall all service was good. More

by hayefiona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
May 08, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was good! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 04, 2024

They are nice I always go there when I need anything. Good job!!! And thanks More

by lily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
May 08, 2024 -

Toyota Certified at Capital Plaza responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 03, 2024

Toyota Certified is in a very convenient location. The whole staff is very kind and professional. Advisor Oscar did a great job helping me. More

by JSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 04, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 17, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for taking the time to share your experience. We apologize for the time it took to repair your vehicle and we will work on improving it. We look forward to your next visit!

April 30, 2024

Oscar, who served me mastered his craft, very professional, and polite. However, my frustration was the high cost for the repairs and the extreme delay at the backend to resolve my vehicle issue. More

by wilbi75
Service Time
Recommend Dealer
Yes
Employees Worked With
Oscar V. Herrera
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Apr 30, 2024 -

wilbi75 responded

Yes

Apr 30, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jul 03, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for taking the time to share your kind words about Oscar. We are, however, concerned with the time you spent to have your vehicle repaired. We would like to discuss your experience in more detail. Please send your contact information to rbayat@toyotacapitalplaza.com so we can work to regain your trust. We look forward to speaking with you. Rose Bayat, General Manager

April 27, 2024

Alexis was very kind and helpful. He answered all of my questions and had great customer service More

by debb.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Apr 30, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Alexis provided kind and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 26, 2024

Good job with time conscious. Kudos to those guys over there they are friendly a More

by omolabakeyusuf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 28, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a friendly and timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 25, 2024

Clean waiting room. The service time could be better than a 2 1/2 wait for oil change. More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 28, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for taking the time to share your feedback. We apologize for the time it took to repair your vehicle. Please know that we will use your feedback to improve and we look forward to working with you in the future. Thank you Rose Bayat General Manager Toyota Certified at Capital Plaza rbayat@toyotacapitalplaza.com

April 25, 2024

Despite being backed up with services today, the customer representative that rung me up Mr. Lee was communicative and showed excellent customer service with wait time and delays. Every time I come in for se More

by funchesshanay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Tensley
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Apr 28, 2024 -

Toyota Certified at Capital Plaza responded

It's great to hear that Mr. Lee consistently provides excellent customer service, even during busy times! His communicative approach and dedication to going above and beyond for customers are truly commendable. Thank you for choosing us!

April 25, 2024

The process to get my car was fast and im an efficient manner. I love the staff and managers. They have been so so helpful to close the deal. Great support !!! More

by PSY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heidy, Rose Bayat
Report | Print
Apr 27, 2024 -

Toyota Certified at Capital Plaza responded

Congratulations on your new vehicle! We're thrilled to have delivered a fast and efficient sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Jorge was excellent couldnt have asked for a better service writer very kind and patient More

by Edvin boteo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge, Rose Bayat
Report | Print
Apr 25, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Jorge provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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