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Toyota Certified at Capital Plaza

Landover Hills, MD

4.6
171 Reviews

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 171 reviews

August 25, 2024

Everyone here is phenomenal. Francis did a great job. I was in and out quickly, and he communicated effectively. 5 stars for Toyota! More

by shaniecehodges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Aug 31, 2024 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 20, 2024

If Schedule a appointment wait time is way over Overwhelming. Need a fast line for schedule people. Kept informed about your car needs of performances from the beginning to the end of service. Wit More

by Jacksone5920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bayat
Sep 01, 2024 -

Toyota Certified at Capital Plaza responded

Jacksone5920, I want to express my gratitude for your review, and I sincerely apologize for the delay in my response. I’m truly sorry for the issues you encountered in our service department and I view this as a valuable learning opportunity for us to address and prevent similar problems in the future. Your feedback holds great significance as we strive to enhance our services. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you once again for bringing this matter to our attention. Rose Bayat General Manager rbayat@group1auto.com

August 19, 2024

Everything about this visit was great. Scheduling the appointment was fast and easy. Check in was fine once I left Oscar and moved over to Francis. The wait was a bit longer than what I More

by Lburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis gomes
Aug 23, 2024 -

Toyota Certified at Capital Plaza responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2024

The dealer did a great job with my car and I truly appreciate especially Francis that worked with me to mske sure that everything was alright with my car. Thanks for your service, Toyota workers. More

by oprah959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Francis , Rose Bayat
Aug 18, 2024 -

Toyota Certified at Capital Plaza responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Certified at Capital Plaza! We look forward to your next visit! Take care!

August 16, 2024

Carlos and Isaac took really great care of me. My brake pads were replaced faster than anticipated. More

by pmclev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos and Isaac, Rose Bayat
Aug 18, 2024 -

Toyota Certified at Capital Plaza responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Certified at Capital Plaza! We look forward to your next visit! Take care!

August 16, 2024

Jorge “George” was very patient and helpful he made me feel very confident in my service. More

by amercer007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Aug 18, 2024 -

Toyota Certified at Capital Plaza responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Certified at Capital Plaza! We look forward to your next visit! Take care!

August 15, 2024

I had a great service . Frances made it easy by assisting and also letting me understand my recommendation More

by Rasheedat Ipaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Aug 16, 2024 -

Toyota Certified at Capital Plaza responded

Hi Rasheedat, we're happy you found Frances to be so supportive during your experience here at Toyota Certified at Capital Plaza. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2024

778 Plaza Toyota is close to my home. They offer me quicker service time. Then the dealer that I bought the car from they were also very professional and courtesy They also offered a clas More

by Rolandharriettpenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar in services department
Aug 17, 2024 -

Toyota Certified at Capital Plaza responded

Hi, we're happy to hear you had such a positive experience with Oscar! We look forward to your next visit! Take care!

August 12, 2024

Good Work , I make sure I come back next time to this location…very helpful More

by feeldpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances , Rose Bayat
Aug 15, 2024 -

Toyota Certified at Capital Plaza responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 11, 2024

Professional and funny made my morning more enjoyable, was quick and efficient and I was done before I realized thanks again More

by Melthagawd25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Aug 15, 2024 -

Toyota Certified at Capital Plaza responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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