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Toyota Certified at Capital Plaza

Landover Hills, MD

4.6
174 Reviews

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 174 reviews

September 07, 2024

Fue una atencion agradable no tuve que esperar mucho tiempo mi auto todo estuvo bien More

by Ada alonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Sep 09, 2024 -

Toyota Certified at Capital Plaza responded

Hola Ada, ¡agradecemos mucho tus comentarios! No dudes en comunicarte con nosotros si hay algo más que podamos hacer.

September 07, 2024

It's always a great place to be . Excellent customer service . Staff are very friendly.Although I just walked in without appointment, staff shows understanding I just schedule m More

by heltigie64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Herrera
Sep 09, 2024 -

Toyota Certified at Capital Plaza responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

September 01, 2024

Business started on time. Service Tech (Jorge) was courteous, professional, knowledgeable and provided good customer service. More

by audrey.lucas57
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 06, 2024 -

Toyota Certified at Capital Plaza responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 25, 2024

Everyone here is phenomenal. Francis did a great job. I was in and out quickly, and he communicated effectively. 5 stars for Toyota! More

by shaniecehodges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Aug 31, 2024 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 20, 2024

If Schedule a appointment wait time is way over Overwhelming. Need a fast line for schedule people. Kept informed about your car needs of performances from the beginning to the end of service. Wit More

by Jacksone5920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bayat
Sep 01, 2024 -

Toyota Certified at Capital Plaza responded

Jacksone5920, I want to express my gratitude for your review, and I sincerely apologize for the delay in my response. I’m truly sorry for the issues you encountered in our service department and I view this as a valuable learning opportunity for us to address and prevent similar problems in the future. Your feedback holds great significance as we strive to enhance our services. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you once again for bringing this matter to our attention. Rose Bayat General Manager rbayat@group1auto.com

August 19, 2024

Everything about this visit was great. Scheduling the appointment was fast and easy. Check in was fine once I left Oscar and moved over to Francis. The wait was a bit longer than what I More

by Lburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis gomes
Aug 23, 2024 -

Toyota Certified at Capital Plaza responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2024

The dealer did a great job with my car and I truly appreciate especially Francis that worked with me to mske sure that everything was alright with my car. Thanks for your service, Toyota workers. More

by oprah959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Francis , Rose Bayat
Aug 18, 2024 -

Toyota Certified at Capital Plaza responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Certified at Capital Plaza! We look forward to your next visit! Take care!

August 16, 2024

Carlos and Isaac took really great care of me. My brake pads were replaced faster than anticipated. More

by pmclev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos and Isaac, Rose Bayat
Aug 18, 2024 -

Toyota Certified at Capital Plaza responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Certified at Capital Plaza! We look forward to your next visit! Take care!

August 16, 2024

Jorge “George” was very patient and helpful he made me feel very confident in my service. More

by amercer007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Aug 18, 2024 -

Toyota Certified at Capital Plaza responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Certified at Capital Plaza! We look forward to your next visit! Take care!

August 15, 2024

I had a great service . Frances made it easy by assisting and also letting me understand my recommendation More

by Rasheedat Ipaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Aug 16, 2024 -

Toyota Certified at Capital Plaza responded

Hi Rasheedat, we're happy you found Frances to be so supportive during your experience here at Toyota Certified at Capital Plaza. Please let us know if there is anything else we can do for you; we are more than happy to help!

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