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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.6
168 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 168 reviews

September 18, 2024

Great customer service fast and friendly staff. Always Oscar helps me out with my Car More

by heidyrivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar , Rose Bayat
Report | Print
Sep 21, 2024 -

Toyota Certified at Capital Plaza responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota Certified at Capital Plaza. We are always more than happy to assist you if anything else comes up. Take care!

September 17, 2024

I will never recommend this place . They sold me a suv car with defect. I couldn’t open the trunk as there is a problem with it . More

by nemunajawneh77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rose Bayat
Report | Print
Sep 20, 2024 -

Toyota Certified at Capital Plaza responded

nemunajawneh77, Please allow me to apologize for the concern that you are experiencing with the trunk. We would be happy to contact you to work toward a resolution. I'm unable to find you in our database with the name provided here, please send your name and contact information to rbayat@toyotacapitalplaza.com. We look forward to working with you. Thank you, Rose Bayat General Manager

September 12, 2024

George explained the pricing before work was started and the work was completed in a timely manner More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Report | Print
Sep 14, 2024 -

Toyota Certified at Capital Plaza responded

Hi Dan, we're happy to hear you had such a positive experience with George! We are always more than happy to assist you if anything else comes up. Take care!

September 10, 2024

Very good excellent staff exceeded my expectation would recommend family and friends and very helpful and professional and patient More

by hodgesmatovia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hedi
Report | Print
Sep 11, 2024 -

Toyota Certified at Capital Plaza responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 07, 2024

Fue una atencion agradable no tuve que esperar mucho tiempo mi auto todo estuvo bien More

by Ada alonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Sep 09, 2024 -

Toyota Certified at Capital Plaza responded

Hola Ada, ¡agradecemos mucho tus comentarios! No dudes en comunicarte con nosotros si hay algo más que podamos hacer.

September 07, 2024

It's always a great place to be . Excellent customer service . Staff are very friendly.Although I just walked in without appointment, staff shows understanding I just schedule m More

by heltigie64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Herrera
Report | Print
Sep 09, 2024 -

Toyota Certified at Capital Plaza responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

September 01, 2024

Business started on time. Service Tech (Jorge) was courteous, professional, knowledgeable and provided good customer service. More

by audrey.lucas57
Recommend Dealer
Yes
Employees Worked With
N/A
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Sep 06, 2024 -

Toyota Certified at Capital Plaza responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 25, 2024

Everyone here is phenomenal. Francis did a great job. I was in and out quickly, and he communicated effectively. 5 stars for Toyota! More

by shaniecehodges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Report | Print
Aug 31, 2024 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 20, 2024

If Schedule a appointment wait time is way over Overwhelming. Need a fast line for schedule people. Kept informed about your car needs of performances from the beginning to the end of service. Wit More

by Jacksone5920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bayat
Report | Print
Sep 01, 2024 -

Toyota Certified at Capital Plaza responded

Jacksone5920, I want to express my gratitude for your review, and I sincerely apologize for the delay in my response. I’m truly sorry for the issues you encountered in our service department and I view this as a valuable learning opportunity for us to address and prevent similar problems in the future. Your feedback holds great significance as we strive to enhance our services. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you once again for bringing this matter to our attention. Rose Bayat General Manager rbayat@group1auto.com

August 19, 2024

Everything about this visit was great. Scheduling the appointment was fast and easy. Check in was fine once I left Oscar and moved over to Francis. The wait was a bit longer than what I More

by Lburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis gomes
Report | Print
Aug 23, 2024 -

Toyota Certified at Capital Plaza responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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