Toyota Certified at Capital Plaza

I went today with my friend to buy a used car. I took my friend there because I had good experience with another Toyota dealer(355) when I bought my car. As we got there, we stand at the counter for minutes friend there because I had good experience with another Toyota dealer(355) when I bought my car. As we got there, we stand at the counter for minutes with out getting help. Then, this sales man came to us. He showed us the car that we were interested in. When we ask him the price, he brought us a credit application paper and said "you need to fill out this first.". We told him we need to know the price first. He didn't want to tell us the price. He said " We only tell price for serious buyers." I asked him " Is this how you treat your customers? He said yes. We were upset and left the store. This is my experience at this place. The sales man was unprofessional. More

I went to Toyota Certified at Capital PLaza to purchase a car. The salesman lied and claimed that they were able to certify cars that were not Toyotas. I had had the car for about two weeks when the brake car. The salesman lied and claimed that they were able to certify cars that were not Toyotas. I had had the car for about two weeks when the brakes started grinding. I took it back to the dealership and they had me waiting for about four hours when they told me that they need a part that they did not stock. When it became clear that they work on my car would not be completed that day, I asked for a loaner. The sales manager initially refused to give me a loaner. I recounted the facts that I had purchased the car from them about 2 weeks earlier, that they had kept me sitting in the service area for 5 hours with several versions of the status of my car, and that I refused to leave without a loaner. The sales manager reluctantly authorized a car for me to take home. I'm still continuing to have problems (haven't had it one month yet). I asked the Sales Manager for information on the parent company and they refused to provide it. The Sales Manager Odeh pretended not to know the address of the parent company, the name of the President of the company or to provide a contact number where the President could be reached. Of course, I went to the Internet to get the information. I tried to reached a management person today, but my call was not returned. The service is terrible. These people only care about getting your money. There is no service. More

Get a detailed written estimate that includes all discounts before you have work done here & confirm your appt. in writing & ask them to confirm in writing that they have the parts for the repair. I discounts before you have work done here & confirm your appt. in writing & ask them to confirm in writing that they have the parts for the repair. I took my car for a diagnosis & said that I would come back for the repair the next day onWed because of a 20% off coupon. I confirmed this with Greg Morton. I also confirmed with an online appt citing the repair and the coupon. When I arrived their computer system was down for 45 minutes so they had to manually check the availability of every part & the price of everything. After the wait, Greg alleged that he told me the part I was coming for was not in stock. That was a lie, plus I had confirmed my appt for this part & day in writing. When Greg wrote up my bill he lowered the 20% off to 10% & claimed he told me about it on the phone. That was a lie. In fact, he had just written me a tune-up estimate while I was there that included a full 20% off all labors and repairs, just as he quoted on the phone for my current repair. If the manager had not adjusted the price I would have given the place one star but I was very disappointed with the dishonesty of the service rep. On top of it all, the cashier/receptionst was tacky & rude. She was making audible nasty comments about customers to other customers. An overall bad experience. More

My husband recently bought. This place sells overpriced vehicles. The salesman was very very pleasant. Our course, he is a SALESMAN!!! He could have warned us about buying an overpriced car!! The bank did vehicles. The salesman was very very pleasant. Our course, he is a SALESMAN!!! He could have warned us about buying an overpriced car!! The bank did an NNA estimate and a KKB and the car is worth 14,000. They sold the car for 18,995. The car was a 2010 Gallant and has 40,000 miles. WOW! A huge difference. PLEASE BUYERS BEWARE WHEN YOU GO TO THIS DEALERSHIP. JUST DONT GO! Some of the people there are very ignorant and rude, after he purchased a car. Please do your research on a car before buying a car from anywhere. DO NOT BUY ANY CARS FROM TOYOTA CAPITAL PLAZA!! More

Had a van and wanted something smaller. Was shown several cars but the Rav4 was the best and I bought it. Very happy with all the personnel. Very thorough with instructions on what the vehicle cou several cars but the Rav4 was the best and I bought it. Very happy with all the personnel. Very thorough with instructions on what the vehicle could do. I am very happy with my purchase and have recommended Capitol Toyota to my friends. More