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Toyota Certified at Capital Plaza

Landover Hills, MD

4.7
216 Reviews

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 216 reviews

March 07, 2024

Servicio fantástico trabajadores muy amables y expertos la verdad 100% recomendable siempre hacen buen servicio More

by www.julitofuentes89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Mar 13, 2024 -

Toyota Certified at Capital Plaza responded

¡Nos alegra saber que su experiencia con nuestro servicio fue fantástica! Agradecemos sus amables palabras sobre nuestros trabajadores y su experiencia. Siempre nos esforzamos por brindar un servicio de calidad. ¡Gracias por tu recomendación y por confiar en nosotros!

March 07, 2024

This dealership service department is very good. Repaired my vehicle in ~90 minutes. The staff were pkeasent & professional. More

by Pleased Local Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge, Rose Bayat
Mar 13, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for sharing your positive experience with our service department! We're pleased to hear that your vehicle was repaired promptly and that our staff demonstrated pleasant and professional service. We appreciate your business and look forward to serving you again!

March 03, 2024

I went in to get a oil change on one car n came out with a new car as well.. the customer service at this dealership is amazing they were very attentive and proactive with getting me what I wanted.. the sal More

by Sobossychase26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Richard..
Mar 08, 2024 -

Toyota Certified at Capital Plaza responded

We're thrilled to hear about your positive experience with our dealership! It's fantastic that our team, including Mr. Samuel, Ms. Crystal, and Mr. Richard, provided attentive and proactive customer service. We're glad they could assist you in getting what you wanted and ensuring you had a great deal. Thank you for choosing us, and we appreciate your kind words. Enjoy your new car!

October 30, 2023

Mr. Anthony is an excellent salesman. I purchased the truck in June and he is still calling to check on me and make sure the truck is running well. He answers all of your questions with a excellent atti More

by lwalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmarcus Anthony
May 18, 2023

Dominic, Oscar and Alex have been so much help throughout making sure my tires are under warranty. They all were so nice, kind, and professional. They definitely turned my frown into a smile. The customer se More

by Fa Sho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcia, Oscar Herrera, Dominick Laws, Rose Bayat
May 19, 2023 -

Toyota Certified at Capital Plaza responded

Thank you for sharing your positive experience with us at Toyota Certified at Capital Plaza! It's great to hear that Dominic, Oscar, and Alex were able to assist you so well with the warranty on your tires. We're thrilled that they provided excellent customer service and helped turn your frown into a smile. We truly care about our customers and appreciate your feedback.

April 01, 2023

All scammers. Don't go there they will sell you damaged vehicles. The car I went there for was not available and ended up giving me a car that has all the problems More

by Jean Paul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The whole staff
Apr 01, 2023 -

Jean Paul responded

Scammers alert.

Apr 02, 2023 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with the level of service that you expect and, more importantly, deserve when doing business with us. I would be happy to assist you with the repairs that are needed. Please send your contact information to rose@rrrautos.com. I look forward to working with you. Rose Bayat, Director of Customer Retention

March 02, 2023

I took my car and was notified that my battery was bad and I had to replace it. They were going to charge me $201 for the battery and $55 for "supplies". I asked to get the reports or data why my battery More

by oap_martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francia, Alexis
Mar 03, 2023 -

Toyota Certified at Capital Plaza responded

Thank you Mr. Penado for taking the time to share your experience. Jackie Mays, Customer Relations Manager has attempted to contact you to discus this matter in more detail and work with you toward a resolution. At your convenience, please contact Ms Mays at 301-867-1600 x1310. We look forward to working with you. Rose Bayat, Director of Cusomer Retention rose@rrrautos.com

December 15, 2022

Never taking my car back here again. I went in for an oil change and i noticed my glove compartment light was no longer there. After they said they also change the cabina filter. Are peo More

by only1kennyg
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Repair shop
Dec 22, 2022 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with our goal of 5 star service. We would like to speak with you and work toward a resolution. Please send your name and contact information to rose@rrrautos.com. We look forward to working with you. Rose Bayat, Director of Customer Retention

December 04, 2022

Very helpful and excellent with customer service also helped me out with finding the car that suits me More

by Vidal.casarrubias
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandra
Dec 05, 2022 -

Toyota Certified at Capital Plaza responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Toyota Certified at Capital Plaza team. Drive safely, and we hope to see you back again down the road!

May 25, 2022

Mr Francis Koroma is the man,he traded me again,from my Rav 4 to a highlander.I am happy with my sales,my koroma is amazing. More

by h.howbott123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Koroma
May 25, 2022 -

Toyota Certified at Capital Plaza responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Francis and the Toyota Certified at Capital Plaza team. Drive safely in your new Toyota RAV4, and we hope to see you back!

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