Toyota Certified at Capital Plaza

Great deal I got a great deal to fixed my car, I got replacement of genuine parts, I had a fantastic personal customer service experience with Rochelle and the S I got a great deal to fixed my car, I got replacement of genuine parts, I had a fantastic personal customer service experience with Rochelle and the Service Mangaer. More

Overall good experience Mr Samuel Agholor,made our car buying a great experience. Customer service was awesome,ready to answer every question we had. Overall it was a great e Mr Samuel Agholor,made our car buying a great experience. Customer service was awesome,ready to answer every question we had. Overall it was a great experience. Thanks Mr Samuel again. More

Professional Mr Samuel Agholor, was so nice ,patience and tolerant to receive my crew and I at any given moment we meet or call him for a deal Mr Samuel Agholor, was so nice ,patience and tolerant to receive my crew and I at any given moment we meet or call him for a deal More

Excellent customer service I went in with my old car came out with a new one. I have recommended this site to my friends both in and out of the country. I went in with my old car came out with a new one. I have recommended this site to my friends both in and out of the country. More

Excelente servicio personal amable me gusto mucho su trabajo y lo recomendaré a todos mis amigos para que obtengan el mejor servicio de este personal me gusto su atenció personal amable me gusto mucho su trabajo y lo recomendaré a todos mis amigos para que obtengan el mejor servicio de este personal me gusto su atención asia los clientes More

This place is a fraud; you're warned! I went to this center to fix my 2012 Toyota sienna because dash board light was on and saying service engine and then the air bag. Mr Tensley or whate I went to this center to fix my 2012 Toyota sienna because dash board light was on and saying service engine and then the air bag. Mr Tensley or whatever he calls himself together with some incompetent technicians ripped off nearly $2000.00 without resolving the issues for which I came. Hard to imagine that I allowed such fraud when they billed me so much for fixes that did not address my concern. At the end of the day the service engine light remained on and they say because the airbag need some special fix and that was going to involve another $4500.00. Frustrated, I packed the van for a while in my house, then some how an idea came to me to try other dealerships. I went to another Toyota dealership where they changed the computer system of the airbag and other services they rendered on the van, all for less than a thousand dollars and my van came out like new! Ironically, it was the same computer system that I was told at capital plaza that they changed and it did not fix the problem. I wish I had read some of these reviews before deciding to go there. Be advised accordingly. More

Made my day I would like to give much praise to Charley for helping me with changing my low beam light on my Rav4. It took her some time and plus she got her jack I would like to give much praise to Charley for helping me with changing my low beam light on my Rav4. It took her some time and plus she got her jacket she had on dirty. I would also like to thank Earl Barringer for assisting her. They stopped and came to my rescue and I truly appreciated it, this is one of the reasons I prefer to bring my vehicle to this Toyota even though it's pretty far from where I live. This is what I call true customer service and going the extra mile to help a customer. Kudos to the two of you! Thank you, Leslie M. Pryor-Rollins More

The Focus Should Be on The Customer 1st Not The Lazy Staff This dealership or specifically the body shop is very customer unfriendly. They created some in house policy (not Toyota Corporate) to only except ve This dealership or specifically the body shop is very customer unfriendly. They created some in house policy (not Toyota Corporate) to only except vehicles on Monday's or Tuesday before 4pm. This is a very inconvenient time for the average working person. I've used this dealership in the past, I now realize I had stopped because other Toyota dealerships in the area are way more cost competitive and customer friendly. If ya don't believe me compare any service you get here with the next 5 dealers closest to this one. The vibe in this place is just morbid as well. More

Outstanding, Amazing and Excellent services I walked in to get parts for my car. I walked out with a brand new car. It took half an hours to get the deal seal. I walked in to get parts for my car. I walked out with a brand new car. It took half an hours to get the deal seal. More

Deceptive Cross Selling instead of attending to recall issue I brought my Toyota Corolla in response to a safety recall. I did NOT request any additional service. Nor did I report any problem with the vehicle. M I brought my Toyota Corolla in response to a safety recall. I did NOT request any additional service. Nor did I report any problem with the vehicle. Mr Lee Tensley who attended on me came to after a wait of two hours to say that the headlights needed cleaning, (a second issue that I do not recall), and third in order, an oil leak. As I was to drive 500 miles to Canada the next day I was blackmailed into agreeing to have the reported oil leak fixed. I was charged $337.92 for this service. Although I requested the cashier at the time of payment, I was not given the estimates that Mr Tensley had brandished before me. I was given only the bill. Not even the inspection report. On closely looking at the bill today, I was astonished to find that it stated an untruth: " customer states the timing chain tensioner is leaking please check and advice." This is a total falsehood. I did not make any such request. I am not an automobile mechanic. It is inconceivable that I would have reported this problem. It is clear from the order of the three repairs Mr Tensley suggested, that it was just a way to hoodwink the customer into paying for unnecessary and unwanted repairs. This sort of cross-selling to customers who came solely in response to the safety recall is UNETHICAL. It is nothing short of blackmail. The statement on the bill attributing a request to me is a complete fabrication. This kind of cross-selling under deception is illegal and I demand a full refund. More