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Toyota Certified at Capital Plaza

Landover Hills, MD

4.6
170 Reviews

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 170 reviews

March 02, 2023

I took my car and was notified that my battery was bad and I had to replace it. They were going to charge me $201 for the battery and $55 for "supplies". I asked to get the reports or data why my battery More

by oap_martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francia, Alexis
Mar 03, 2023 -

Toyota Certified at Capital Plaza responded

Thank you Mr. Penado for taking the time to share your experience. Jackie Mays, Customer Relations Manager has attempted to contact you to discus this matter in more detail and work with you toward a resolution. At your convenience, please contact Ms Mays at 301-867-1600 x1310. We look forward to working with you. Rose Bayat, Director of Cusomer Retention rose@rrrautos.com

December 15, 2022

Never taking my car back here again. I went in for an oil change and i noticed my glove compartment light was no longer there. After they said they also change the cabina filter. Are peo More

by only1kennyg
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Repair shop
Dec 22, 2022 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with our goal of 5 star service. We would like to speak with you and work toward a resolution. Please send your name and contact information to rose@rrrautos.com. We look forward to working with you. Rose Bayat, Director of Customer Retention

December 04, 2022

Very helpful and excellent with customer service also helped me out with finding the car that suits me More

by Vidal.casarrubias
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandra
Dec 05, 2022 -

Toyota Certified at Capital Plaza responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Toyota Certified at Capital Plaza team. Drive safely, and we hope to see you back again down the road!

May 25, 2022

Mr Francis Koroma is the man,he traded me again,from my Rav 4 to a highlander.I am happy with my sales,my koroma is amazing. More

by h.howbott123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Koroma
May 25, 2022 -

Toyota Certified at Capital Plaza responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Francis and the Toyota Certified at Capital Plaza team. Drive safely in your new Toyota RAV4, and we hope to see you back!

April 01, 2022

Ms. Kemi Akinsanya, my sales consultant at Toyota Capital Plaza was very good, honest and very instrumental in my positive decisions taking, she was very professional and very helpful, I would not hesitate t More

by muhammedizebe2005
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kemi Akinsanya
Apr 01, 2022 -

Toyota Certified at Capital Plaza responded

We are so happy to hear that you had a professional car-buying experience working with Kemi. Thank you for stopping by to post a positive review and rate Toyota Certified at Capital Plaza five stars! We hope that your new vehicle is treating you well.

March 01, 2022

Francis Koroma did it again,He traded us from a 2018 to a 2020, lower interest rates, the man is amazing and professional. More

by Caroline.tchamo.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Koroma
Mar 02, 2022 -

Caroline.tchamo. responded

He did a wonderful job

Mar 02, 2022 -

Caroline.tchamo. responded

Anyone can go there and see

Mar 02, 2022 -

Toyota Certified at Capital Plaza responded

Caroline, we appreciate you taking the time to share this feedback! We are proud to have Francis on our team and happy to hear that he delivered such a successful purchase experience. Enjoy your new vehicle, and we hope to work with you again at Toyota Certified at Capital Plaza!

February 15, 2022

Pastor Sam Agbor is such a wonderful, he always give a helping hand every time I come to either service or have a little challenge. He is not earning there because of the pay, he make sure he put a smile More

by Opeyemi.sanni
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Agbhor
Feb 16, 2022 -

Toyota Certified at Capital Plaza responded

Thank you for the great review! We are proud of our team, and it is excellent to hear that you had such a successful experience working with Sam. We are wishing you safe travels and hope to see you back again at Toyota Certified at Capital Plaza!

Feb 16, 2022 -

Opeyemi.sanni responded

Francis at the servicing department of Toyoya Capital Plaza, Annapolis Road is another great person that has a very good custoer relations, he make sure he put a smile to your face. Give customers problem a priority. He need to be appreciated.

October 05, 2021

He was awesome, he understood my needs and wants, I’m very happy with my 2019 highlander, I needed that 3rd row seats , my family is getting bigger ,so I needed more room,.everybody that works here has b More

by Douglasarroyo89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Agholo
Oct 05, 2021 -

Toyota Certified at Capital Plaza responded

Here at Toyota Certified at Capital Plaza we always value and appreciate our customers’ feedback. Thank you for the five stars! Our team is excited to have found you a 2019 Toyota Highlander to accommodate you and your family. Enjoy!

October 02, 2021

Infact I like the way you treated me when I come there to buy my Toyota Camry thank you SAMUAL More

by boatengagy
Recommend Dealer
Yes
Employees Worked With
SAMUAL
Oct 02, 2021 -

Toyota Certified at Capital Plaza responded

We're so pleased to hear that our team provided you with exceptional care during your purchase. From Samual and the Toyota Certified at Capital Plaza team, thank you for bringing your business to us, and congratulations on your new Toyota Camry!

November 27, 2020

Francis Koroma, was very helpful to my service. He is very friendly and was a very good person to work with! totally will come back again to shop with him! More

by tonecia01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francis Korima
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