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Toyota Certified at Capital Plaza

Landover Hills, MD

4.6
173 Reviews

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 173 reviews

October 30, 2023

Mr. Anthony is an excellent salesman. I purchased the truck in June and he is still calling to check on me and make sure the truck is running well. He answers all of your questions with a excellent atti More

by lwalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmarcus Anthony
May 18, 2023

Dominic, Oscar and Alex have been so much help throughout making sure my tires are under warranty. They all were so nice, kind, and professional. They definitely turned my frown into a smile. The customer se More

by Fa Sho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcia, Oscar Herrera, Dominick Laws, Rose Bayat
May 19, 2023 -

Toyota Certified at Capital Plaza responded

Thank you for sharing your positive experience with us at Toyota Certified at Capital Plaza! It's great to hear that Dominic, Oscar, and Alex were able to assist you so well with the warranty on your tires. We're thrilled that they provided excellent customer service and helped turn your frown into a smile. We truly care about our customers and appreciate your feedback.

April 01, 2023

All scammers. Don't go there they will sell you damaged vehicles. The car I went there for was not available and ended up giving me a car that has all the problems More

by Jean Paul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The whole staff
Apr 01, 2023 -

Jean Paul responded

Scammers alert.

Apr 02, 2023 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with the level of service that you expect and, more importantly, deserve when doing business with us. I would be happy to assist you with the repairs that are needed. Please send your contact information to rose@rrrautos.com. I look forward to working with you. Rose Bayat, Director of Customer Retention

March 02, 2023

I took my car and was notified that my battery was bad and I had to replace it. They were going to charge me $201 for the battery and $55 for "supplies". I asked to get the reports or data why my battery More

by oap_martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francia, Alexis
Mar 03, 2023 -

Toyota Certified at Capital Plaza responded

Thank you Mr. Penado for taking the time to share your experience. Jackie Mays, Customer Relations Manager has attempted to contact you to discus this matter in more detail and work with you toward a resolution. At your convenience, please contact Ms Mays at 301-867-1600 x1310. We look forward to working with you. Rose Bayat, Director of Cusomer Retention rose@rrrautos.com

December 15, 2022

Never taking my car back here again. I went in for an oil change and i noticed my glove compartment light was no longer there. After they said they also change the cabina filter. Are peo More

by only1kennyg
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Repair shop
Dec 22, 2022 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with our goal of 5 star service. We would like to speak with you and work toward a resolution. Please send your name and contact information to rose@rrrautos.com. We look forward to working with you. Rose Bayat, Director of Customer Retention

December 04, 2022

Very helpful and excellent with customer service also helped me out with finding the car that suits me More

by Vidal.casarrubias
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandra
Dec 05, 2022 -

Toyota Certified at Capital Plaza responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Toyota Certified at Capital Plaza team. Drive safely, and we hope to see you back again down the road!

May 25, 2022

Mr Francis Koroma is the man,he traded me again,from my Rav 4 to a highlander.I am happy with my sales,my koroma is amazing. More

by h.howbott123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Koroma
May 25, 2022 -

Toyota Certified at Capital Plaza responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Francis and the Toyota Certified at Capital Plaza team. Drive safely in your new Toyota RAV4, and we hope to see you back!

April 01, 2022

Ms. Kemi Akinsanya, my sales consultant at Toyota Capital Plaza was very good, honest and very instrumental in my positive decisions taking, she was very professional and very helpful, I would not hesitate t More

by muhammedizebe2005
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kemi Akinsanya
Apr 01, 2022 -

Toyota Certified at Capital Plaza responded

We are so happy to hear that you had a professional car-buying experience working with Kemi. Thank you for stopping by to post a positive review and rate Toyota Certified at Capital Plaza five stars! We hope that your new vehicle is treating you well.

March 01, 2022

Francis Koroma did it again,He traded us from a 2018 to a 2020, lower interest rates, the man is amazing and professional. More

by Caroline.tchamo.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Koroma
Mar 02, 2022 -

Caroline.tchamo. responded

He did a wonderful job

Mar 02, 2022 -

Caroline.tchamo. responded

Anyone can go there and see

Mar 02, 2022 -

Toyota Certified at Capital Plaza responded

Caroline, we appreciate you taking the time to share this feedback! We are proud to have Francis on our team and happy to hear that he delivered such a successful purchase experience. Enjoy your new vehicle, and we hope to work with you again at Toyota Certified at Capital Plaza!

February 15, 2022

Pastor Sam Agbor is such a wonderful, he always give a helping hand every time I come to either service or have a little challenge. He is not earning there because of the pay, he make sure he put a smile More

by Opeyemi.sanni
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Agbhor
Feb 16, 2022 -

Toyota Certified at Capital Plaza responded

Thank you for the great review! We are proud of our team, and it is excellent to hear that you had such a successful experience working with Sam. We are wishing you safe travels and hope to see you back again at Toyota Certified at Capital Plaza!

Feb 16, 2022 -

Opeyemi.sanni responded

Francis at the servicing department of Toyoya Capital Plaza, Annapolis Road is another great person that has a very good custoer relations, he make sure he put a smile to your face. Give customers problem a priority. He need to be appreciated.

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