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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.6
170 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 170 reviews

March 22, 2024

I was billed for something that was not supposed to be billed. The process took longer than expected for standard service. The coffee machine didn’t work. More

by migueljimenez2222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Report | Print
Mar 26, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with the level of service you expect and more importantly deserve when doing business with us. I am very sorry for our poor performance. Please send your contact information to rbayat@toyotacapitalplaza.com so I can work with you toward a resolution. I look forward to speaking with you. Rose Bayat General Manager

March 21, 2024

I am vert satisfied with services at this location. Workers are smart ,humble and patient. More

by Prudence Mbabnda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Mar 22, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Very professional and welcoming, very efficient. Everyone always greets with a smile, they let me feel very comfortable doing business with them. More

by ssmith7599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Mar 23, 2024 -

Toyota Certified at Capital Plaza responded

We are pleased to hear about your positive experience with us. Thank you for choosing our dealership!

March 19, 2024

This dealership provides it's customer an opportunity to have access to expert service Advisor and competent technical staff. I have no worries about my vehicle once the staff have shared their expertise. More

by Lchw25@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
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Mar 22, 2024 -

Toyota Certified at Capital Plaza responded

That's wonderful to hear! We take pride in providing our customers with access to expert service advisors and competent technical staff who can address any concerns about their vehicles. Your peace of mind is important to us, and we're glad to hear that you have confidence in our team's expertise. Safe travels!

March 18, 2024

The customer service representative was great. Also the manager was very helpful. The temporary ride was helpful. But I did not get the return ride to come back from home to the get the car. Overa More

by Munshiabdus Reza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allexis
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Mar 22, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our service representative and manager and that the temporary ride was helpful. We apologize for any inconvenience regarding the return ride and appreciate your understanding. We value your business and hope to serve you again in the future.

March 18, 2024

Great Service, Francis is a great service advisor. I definitely will recommend this dealership to friends and family! More

by Nique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
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Mar 20, 2024 -

Toyota Certified at Capital Plaza responded

That's wonderful to hear! We're glad that Francis provided you with great service as a service advisor, and we appreciate your recommendation to friends and family. We're here to help and ensure your continued satisfaction with our dealership!

March 14, 2024

Easy to make an appointment. Good people. Make things right if they make a mistake. More

by Kjfitz55
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Oscar, Lee
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Mar 16, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback! We're glad to hear that you had an easy time making an appointment and that you found the people at Toyota Certified at Capital Plaza to be good. Our team strives to provide excellent service and make things right if any mistakes occur. We're here to help and ensure your satisfaction with our services.

March 14, 2024

Great service and professional staff. I brought my car for service and they did a great job. More

by nenehdumbuya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Lee, Rose Bayat
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Mar 16, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Service was exactly as expected, and I was back on the road in no time. Great working with Lee! More

by zionb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Mar 15, 2024 -

Toyota Certified at Capital Plaza responded

We're glad to hear that you had a smooth and efficient service experience with Lee! Thank you for sharing your feedback.

March 12, 2024

Alexis explained everything to me why it's important to get certain maintenance done.m on my car. He was excellent and very knowledgeable. More

by Lfamule
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Ayala Gonza
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Mar 15, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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