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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.6
173 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 173 reviews

April 17, 2024

Since 2016, my Toyota Highlander has been serviced at the Toyota Capital Plaza, Maryland. Today it is in optimal condition. More

by mireyaking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lee Tinsley, Rose Bayat
Report | Print
Apr 18, 2024 -

Toyota Certified at Capital Plaza responded

It's great to hear that your Toyota Highlander has been well-maintained at Toyota Certified at Capital Plaza and is currently in optimal condition. Regular servicing pays off in keeping your vehicle running smoothly. Thank you for choosing us!

April 16, 2024

Very convenient and straightforward online scheduling system and text/ email updates during the service appointment. Great customer service. Very transparent pricing and procedures. More

by Tacoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis, Rose Bayat
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Apr 18, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 15, 2024

The service staff was efficient, knowledgeable and professional regarding my car's needs. Highly recommend. More

by katrinamlawsonK.
Recommend Dealer
Yes
Employees Worked With
Francis
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Apr 16, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 11, 2024

U never have a problem using this location for my service and my car drives excellent More

by Benny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 13, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

My service guy Lee is always very professional, efficient and effective. I go out of my way to take off of work to take my car to him because I know he will provide excellent service. More

by Charmayne Yorke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee, Rose Bayat
Report | Print
Apr 12, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Lee provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 08, 2024

When I make my appoint I receive text messages reminding me of my appointment. Also, Lee greets me when I when I arrive and the coffee is good. 😊 More

by Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
Report | Print
Apr 11, 2024 -

Toyota Certified at Capital Plaza responded

We have a great system in place for appointment reminders and customer service. Having Lee greet you personally and enjoying a good cup of coffee adds a nice touch to your overall experience. Cheers to a well-rounded dealership experience!

April 07, 2024

My experience at Toyota was great, no long weight, the service provider and technician were kind, they updated me on the service needed and did not pressure me, they let me make my own decisions. More

by Willeenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 11, 2024 -

Toyota Certified at Capital Plaza responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Unfortunately the Spanish supervisor is unethical and unprofessional he doesn’t deserve to be there More

by mgmariogonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Apr 10, 2024 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with the level of service you expect and more importantly deserve when doing business with us. I would like to discuss your feedback in more detail, therefore, please send your contact information to rbayat@toyotacapitalplaza.com. I look forward to regaining your confidence in our ability to assist you. Rose Bayat General Manager Rose Bayat General Manager Toyota Certified at Capital Plaza rbayat@toyotacapitalplaza.com

April 04, 2024

Service was very friendly and efficient. Oscar was great. He was very informative. The ladies at the cashier desk were friendly and fun to talk with. More

by jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, Rose Bayat
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Apr 09, 2024 -

Toyota Certified at Capital Plaza responded

It's fantastic to hear that you had a great experience and that Oscar provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 03, 2024

Total labor hours less than 3 hours. They charged for labor alone me $503.60. My Total payment is $1000.41 This is not fair. I’m not happy at all. More

by gerwoub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Ayala Gonza
Report | Print
Apr 06, 2024 -

Toyota Certified at Capital Plaza responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize that we did not provide you with our goal of 5-star service. We would like to speak with you regarding your experience and work to address your concerns. Please send your contact information to rbayat@toyotacapitalplaza.com. We look forward to working with you Rose Bayat General Manager

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