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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
Vehicles
4.6
173 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 173 reviews

January 30, 2025

Customer relations is very poor. Service managers ignore customers who come to the desk for service.They should pause what they are doing and acknowledge any customer who approaches t More

by owen clarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHOIKAT GOMES, Rose Bayat
Report | Print
January 28, 2025

Terrible, waste of time and scammers. They just make him waste time and fix everything halfway or ruin things so that one spends more money there. More

by Unknown303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bayat
Report | Print
December 03, 2024

The customer service was excellent. Francis Gomes went above and beyond. I felt welcomed and left well informed on the details of my car. My car ride home was so smooth. Thank you Franc More

by Kimmyson30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Gomes
Report | Print
Dec 20, 2024 -

Toyota Certified at Capital Plaza responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

November 26, 2024

They have good customer relationship. I was well attended to. My needs were well addressed. More

by Authentic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Gomes
Report | Print
Nov 28, 2024 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2024

They are very professional, attentive and patient with their customers. I had an amazing experience More

by Ronald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
IDRIS , Rose Bayat
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Nov 28, 2024 -

Toyota Certified at Capital Plaza responded

Hi Ronald, thank you so much for your positive comments about Toyota Certified at Capital Plaza! Please don't hesitate to reach out if there's anything additional we can do for you.

November 21, 2024

Oscar is exceptional. ...a good listener .....and very pleasant to communicate with.Communication is key. More

by chiquitaprincess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idris
Report | Print
Nov 22, 2024 -

Toyota Certified at Capital Plaza responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota Certified at Capital Plaza. Feel free to reach out to us if you need anything. Have a wonderful day.

November 21, 2024

Isaac answered all my questions and was very courteous, knowledgeable, friendly and thoroughly explained everything. More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac
Report | Print
Nov 25, 2024 -

Toyota Certified at Capital Plaza responded

Hi Thomas, we're happy to hear you had such a positive experience with Isaac! Please don't hesitate to reach out to us if there's anything more we can do!

November 19, 2024

Rhis dealership has improved it's service department by texting & allowing you to approve or disapprove further work. More

by Kim.Veney789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
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Nov 21, 2024 -

Toyota Certified at Capital Plaza responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 14, 2024

The location is convenient for me to bring my vehicle for good service where the Customer Service is welcoming. More

by Ondrise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Gomes
Report | Print
Nov 14, 2024 -

Toyota Certified at Capital Plaza responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 08, 2024

Excellent, good job well done 👍 keep it on, my car is ok now, everything work fine More

by Lady B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Nov 09, 2024 -

Toyota Certified at Capital Plaza responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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