Toyota Carlsbad

I needed a service on my 1 ye. Warranty Service on warranty took an extra hour from the yime I was originally quoted. I had to reschedule another spot. Because of the service at Toyota Carl Service on warranty took an extra hour from the yime I was originally quoted. I had to reschedule another spot. Because of the service at Toyota Carlsbad. More

Rated #1 in San Diego for good reason This dealership had the most inventory and listened which of course is the most important attribute of any sale force. I used the internet department This dealership had the most inventory and listened which of course is the most important attribute of any sale force. I used the internet department for a low price without all the haggling. Jason Mancini in internet sales was excellent along with Mandy Grudek in Finance. I went to purchase 1 Prius. The experience and product was so outstanding, I went back after 4 days and bought a Prius Prime. More

Extremely helpful I had to buy a car unexpectedly and with a loan balance from my other car. I told Jason what I could afford and all the bad news about the other loan I had to buy a car unexpectedly and with a loan balance from my other car. I told Jason what I could afford and all the bad news about the other loan and he took it and ran! He got me prices and breakdowns and rolled my old loan in and I had a new car within a day (type, color, budget all what I specified). It really was a hassle free process. Jason is great!! More

Needs work Carlsbad service center .. My 1st time been here and likely not recommend. When service was done, the service advisor never came out to waiting Carlsbad service center .. My 1st time been here and likely not recommend. When service was done, the service advisor never came out to waiting areas tell you what's going on with the car. They just call you on the phone tell you to pay at the cashier and pickup your car. Most other dealer would even give you a free car wash and vacuum with service but not this one. I would not go back again. More

Purchasing a Pre Owned car My exchange with Julio Aquino was excellent. He was professional and respectful. The transaction went smoothly and I am thankful. Truman took over My exchange with Julio Aquino was excellent. He was professional and respectful. The transaction went smoothly and I am thankful. Truman took over for the financing and made that an easy transaction as well. He worked with me to find a very good finance program. More

Low Stress Car Buying Experience appreciated the no haggel offer before arriving at dealership. Salesperson, Jason was low pressure, informative, genuine and after making the sale to appreciated the no haggel offer before arriving at dealership. Salesperson, Jason was low pressure, informative, genuine and after making the sale took the time to oriented me to all the features of the car. Would recommend others to Jason! More

Missing part The service department replaced the rear windshield wiper on my Highlighter and left a spare part on the rear bumper. I walked around the car upon rec The service department replaced the rear windshield wiper on my Highlighter and left a spare part on the rear bumper. I walked around the car upon receiving delivery and found the part. I had to reattach it to the wiper assembly myself before leaving. There was no one to help. More

Prius recall The time it took to schedule an appointment and the time it took to have the work done was great. My only complaint is the last time they came into th The time it took to schedule an appointment and the time it took to have the work done was great. My only complaint is the last time they came into the waiting room to let me know it was done. This time they called my cell and left a message. I had my phone on silent as I was working and didn't want to disrupt others. If I hadn't checked I would have been there longer than the 45 min I was already there waiting to hear. I would have thought the same protocol was in place as it was last time. More

Fast, professional and exactly what was said on the phone I called about 5 dealerships and decided on Toyota Carlsbad. The reasons were the price were one of the lowest and somehow I just trusted Bob (the fl I called about 5 dealerships and decided on Toyota Carlsbad. The reasons were the price were one of the lowest and somehow I just trusted Bob (the fleet manager) for his directness and to the point answers. And I was right. AS soon as I got to his office, he started the paperwork right away just like what we discussed on the phone. The whole process, from the time I got to the dealership to the time I left, took less than 2 hours. If you ever buy Toyota in the future, check with Bob the fleet manager at Carlsbad first. It will save you a lot of time, money and headache. More