Toyota Carlsbad Parts & Service

Oustanding Customer Service (Service Dept) I took my 2017 Totota Sienna in for 20,000 mi/24 month service today. I was so impressed by the welcoming atmosphere and personal attention given by I took my 2017 Totota Sienna in for 20,000 mi/24 month service today. I was so impressed by the welcoming atmosphere and personal attention given by the Service Dept Staff that I wanted to take a few mins out of my busy schedule to thank them. The entire staff, from scheduling to reception to the cashier desk, were most pleasant and everyone displayed the utmost in professionalism. As good as they all were, I cannot overstate the ‘above and beyond’ professionalism exhibited by Service Advisor Mr. Shawn Hodges! Clearly the most knowledgeable, forthright, and personalized customer service support I have received anywhere (not just within the automobile services support arena)! Kudos to Toyota Carlsbad for having such a phenomenal individual on your team! If other businesses had customer support staff members with Mr. Hodges’ zeal, honesty, and professionalism, they’d soon run out of competition. Thank You so very much! S/ E.H. More

Regular maintenance With the exception of one regular service call - for 7 years we have done all service on our Highlander at Toyota Carlsbad. We have been very pleased With the exception of one regular service call - for 7 years we have done all service on our Highlander at Toyota Carlsbad. We have been very pleased with Dave Ramstad as our main service person. I normally wait for the regular services and they have one of the nicest waiting areas we've ever been in. We have never dealt with anyone at Toyota Carlsbad who was not courteous, friendly & happy to help. Very clean. More

Check Engine Light Friday before a three-day holiday weekend is not a good time to have service issues! The parts are not available til Tuesday, My wonderful service adv Friday before a three-day holiday weekend is not a good time to have service issues! The parts are not available til Tuesday, My wonderful service advisor, Kayla Smario, searched neighboring dealerships to try to find a local source . Nothing within 100 miles...so she got me a super rental car deal since I needed the car for a friend’s memorial over the weekend! Everyone was so friendly and helpful it made paying a huge repair bill just a small blip in my life. Thank you all for getting my Prius back to me Tuesday! More

Service Really appreciate the service I always get from Dave Ramstead.Toyota is fortunate to have such an excellent employee!!! Friendly and very knowledgeabl Really appreciate the service I always get from Dave Ramstead.Toyota is fortunate to have such an excellent employee!!! Friendly and very knowledgeable. Thank You More

55000 Service alert Got us in, tuned the Prius, got us out! Codey was professional, friendly and knowledgeable. Called us with updates! The Service team at Toyota of Ca Got us in, tuned the Prius, got us out! Codey was professional, friendly and knowledgeable. Called us with updates! The Service team at Toyota of Carlsbad are outstanding! Thanks! More

Excellent customer service Excellent customer service. Staff are friendly. Lounge/ waiting area provides food and drinks and WiFi. Tables and chairs are set up for customers wit Excellent customer service. Staff are friendly. Lounge/ waiting area provides food and drinks and WiFi. Tables and chairs are set up for customers with laptops. Bathroom is clean. More

Friendly Service The staff is friendly and well trained. PleAsant experience and very nice waiting area. I am unhappy with the quality of the car though. At 37k mil The staff is friendly and well trained. PleAsant experience and very nice waiting area. I am unhappy with the quality of the car though. At 37k miles just out of warranty the car needs new brake pads, alignment, new battery and windshield cracked while parked. My 4Runner was far more durable. More

Excellent Service and Excellent Facility This is the second time I brought our Rav 4 for normal service and both times I was graciously greeted and told it would be between 60 and 90 minutes. This is the second time I brought our Rav 4 for normal service and both times I was graciously greeted and told it would be between 60 and 90 minutes. I brought some work with me and waited in the comfortable waiting area where coffee and other items are provided. I was out in a timely manner and was very pleased with the maintenance work done on our car. Great place, great service. My husband and I will always have our car serviced here! More

New drive belts put in my Toyota car As always, my experience at Toyota Carlsbad was super. Dave Ramstad is a fantastic service adviser who always keeps me in the know and makes sure I o As always, my experience at Toyota Carlsbad was super. Dave Ramstad is a fantastic service adviser who always keeps me in the know and makes sure I only get done what needs to get done. Rose at the cashier's desk is always very sweet and helpful as well. It's a bummer to get work done on the car, but they make it a good experience anyway. More

Have never been disappointed Visiting Toyota Carlsbad has always been a pleasant experience. From start to finish the personnel have always been friendly and helpful all with a sm Visiting Toyota Carlsbad has always been a pleasant experience. From start to finish the personnel have always been friendly and helpful all with a smile on their faces. On this trip Gold stars to S Guerrero, Guadalupe, O Menker and the personnel at the rental desk. They do a great job of keeping you informed and have never had to make a return trip because of poor quality work. More