Toyota Carlsbad Parts & Service

120K Service It was obvious that Jeff Glover, Service Advisor, was on my side when I brought my 2012 Prius in for service. He informed me about all the points tha It was obvious that Jeff Glover, Service Advisor, was on my side when I brought my 2012 Prius in for service. He informed me about all the points that this service covers and set me up with free coffee and a tour of the new Prius models, what I could expect if I traded mine in, and all the benefits that would be on the latest developments...self-parallel parking? REALLY?! Chase Manary got to play show and tell with all the brand new Prius models. What FUN! I was going to go next door to Toyota and sell some stocks at TDAmeritrade to pay my taxes...what if I sold just a little more to cover the cost of a 2018 high tech Prius and surprise my bride!...minus my trade-in! WOW! I'm a genius! Jennifer checked me out at the cashier desk (she's alot better looking than either Jeff or Chase!) and gave me a free car wash! How good is that? My whole experience at Toyota was memorable. More

EXcellent service Answered all questions beyond my expectations! Very caring to clients! Very happy with overall experience! I would recommend Toyota Carlsbad. Kind to Answered all questions beyond my expectations! Very caring to clients! Very happy with overall experience! I would recommend Toyota Carlsbad. Kind to customers and excellent service. More

15k service Awesome job and awesome customer service. Love how they are quick and efficient with the service they provide. Definitely would recommend to other own Awesome job and awesome customer service. Love how they are quick and efficient with the service they provide. Definitely would recommend to other owners and prospective Toyota owners. More

Amazing Richard wood is the best! He is so attentive and checked up with me as well. He made sure to get me the best deal. Rosey was very sweet and helpful! Richard wood is the best! He is so attentive and checked up with me as well. He made sure to get me the best deal. Rosey was very sweet and helpful! More

My battery is leaking When for an oil change I was told that my battery was leaking. Then tried to sell me the same battery telling me that it's going to have a 7 year warr When for an oil change I was told that my battery was leaking. Then tried to sell me the same battery telling me that it's going to have a 7 year warranty my car is 4 years old that means the battery in my car has a 7 year warranty. I didn't question it because I'm going to get some that doesn't leak all over my engine bay. Pretty unbelievable but I guess that's just the way it is. More

awesome! From the greeting, to the Service and Parts staff,and the Cashiers,..all are the best! I would recommend to anyone interested in a great experience. From the greeting, to the Service and Parts staff,and the Cashiers,..all are the best! I would recommend to anyone interested in a great experience. More

Poor customer service I recently had my Prius in for a routine service. They did not review the vehicle's nationwide record and "suggested" I change my spark plugs for 320 I recently had my Prius in for a routine service. They did not review the vehicle's nationwide record and "suggested" I change my spark plugs for 320 dollars. If they had reviewed the nationwide record they would have seen that I had my spark plugs changes one year ago at another Toyota dealership which charged me only 160 dollars. I spoke with a manager in the service department and showed her my receipt from the previous service and she claimed that they do not control the price of the parts. I doubt the Toyota authorized spark plugs in Northern California cost half as much as the Carlsbad spark plugs. I do not have confidence in the Toyota Carlsbad anymore and I will be taking my business elsewhere. More

Great staff, waiting room over the top, service is the best Great staff, waiting room over the top, service is the best. Service advisor updates are great to keep you informed about the service on your car. Great staff, waiting room over the top, service is the best. Service advisor updates are great to keep you informed about the service on your car. More

Fantastic service from beginning to end I would like to commend Cissa from the customer service, car rental area, for her professionalism, excellent customer service, and her attitude in de I would like to commend Cissa from the customer service, car rental area, for her professionalism, excellent customer service, and her attitude in dealing with customers. She is an ideal employee to be in this position, and I was blessed to be able to work with her. I had to leave my car for a couple of days and she made the rental an easy transition for me, which I very much appreciated. Cissa is the kind of employee that should make Toyota, Carlsbad very proud. I sincerely appreciated her kindness. More

Going the extra mile I've been coming here for the past 7 years and have gotten amazing service from the staff and the shuttle drivers. Prices are reasonable another plus I've been coming here for the past 7 years and have gotten amazing service from the staff and the shuttle drivers. Prices are reasonable another plus! More