Toyota Carlsbad Parts & Service

Great Service Advisor Will was my service advisor. He was knowledgeable, polite, prompt and very helpful. I really appreciate how he explained everything and how short a Will was my service advisor. He was knowledgeable, polite, prompt and very helpful. I really appreciate how he explained everything and how short a time it took to be in and out. The car is really clean. Thank you!! The only issue is I forgot to ask why the PRNDL handle keeps spinning. More

First maintenance for 5000 miles People were so helpful and caring. Nice facility to wait in with refreshments. I felt valued and everything was very organized to make sure I was havi People were so helpful and caring. Nice facility to wait in with refreshments. I felt valued and everything was very organized to make sure I was having a good experience. More

Very good Everyone was very nice , Rosy was so sweet and very professional. I did have to call a few times before I got a returned. All. But overall I was hap Everyone was very nice , Rosy was so sweet and very professional. I did have to call a few times before I got a returned. All. But overall I was happy. More

Great Service I have taken my Sienna to Toyota Carlsbad since I purchased it in 2006. They have always been pleasant and provided good service. On this recent ser I have taken my Sienna to Toyota Carlsbad since I purchased it in 2006. They have always been pleasant and provided good service. On this recent service my advisor was Kevin Laird. He is a great person and a pleasure to work with. He kept me advised regarding the progress in my service. I enjoyed working with Kevin. More

Can't even get an oil change right 4 visits, 3 overfills, dispite notes on the ticket directing them to not fill above the full mark. This indicates either: A: lack of attention to d 4 visits, 3 overfills, dispite notes on the ticket directing them to not fill above the full mark. This indicates either: A: lack of attention to detail B: intentional behavior Neither one is acceptable. If I can't trust the department to get something as simple as an oil change right, how can they be trusted with anything more serious? I fired Escondido for the same thing, time to add another one to the list. More