Toyota Carlsbad Parts & Service

Great service, and Allen was very helpful in the process of the car inspection we did for the used Toyota we bought for our son of the car inspection we did for the used Toyota we bought for our son More

Great service! Very attentive to my needs. Too bad it was expensive but I was warned! Very attentive to my needs. Too bad it was expensive but I was warned! More

Abel was very professional, attentive and made sure to answer all of my questions. Thank you answer all of my questions. Thank you More

Always such an easy process. I also ordered a part I needed for my car and that was done with ease while I was waiting for my cars maintenance to be completed. Also, I love that I also ordered a part I needed for my car and that was done with ease while I was waiting for my cars maintenance to be completed. Also, I love that they give you a complimentary car wash after your service. More

I found this service department average. Nothing outside of the box. Just pretty straight forward. The lady checking me in had no smile or greeting when I arrived. She just went through her Nothing outside of the box. Just pretty straight forward. The lady checking me in had no smile or greeting when I arrived. She just went through her motions. Tom my service tech quoted me a much higher price than what was quoted over the phone. When visiting the cashier at the end, she was very stand offish and did not greet me, just pointed to the valet area and said that I can pick up my keys there. Got to the valet area and the woman there was no different. No greeting, just asked for my last name and pointed to an area of the parking lot and said that my car is over there. She briefly explained about the free car wash that I received. Not thank you - no come again - no goodbye. When I got into my truck there seemed to be a funky odor. I then washed my car and that was great. Aside from the closing interaction, my truck runs well and it’s clean. More

Toyota Carlsbad had my car for accident repair. They did a great job of assessing the damage, obtaining the necessary parts and completing the repair. I was kept appraised of the progress every ste They did a great job of assessing the damage, obtaining the necessary parts and completing the repair. I was kept appraised of the progress every step of the way. I appreciate the great work theyvdid. More

After an unfinished service they have corrected and performed a well done complete and detailed maintenance check of the vehicle performed a well done complete and detailed maintenance check of the vehicle More

Friendly and quick. The waiting room was spacious and clean. Received a free car wash/vacuum The waiting room was spacious and clean. Received a free car wash/vacuum More

Kim Robinson made sure I was taken care of. Her communication was excellent. I told her my concerns and she made sure to make me aware of what was happening with my vehicle. Her communication was excellent. I told her my concerns and she made sure to make me aware of what was happening with my vehicle. More

I came in to have a bed extender installed - this was part of my Tacoma purchase in June. When I made the appointment I was quoted 2 hours. Instead I sat in the waiting room for more than 5 hours! This s part of my Tacoma purchase in June. When I made the appointment I was quoted 2 hours. Instead I sat in the waiting room for more than 5 hours! This should’ve been a simple install - in hindsight I should’ve just asked for the part and installed it myself. Instead I wasted most of my work day, adding additional stress to my life. After 3 hours my service advisor informed me that the technician was behind and hadn’t gotten to my vehicle yet. The whole purpose of appointments/reservations is so both sides can schedule and organize the day. I expect that if I have an 8:20 appt that you booked for me, that you have someone scheduled to begin working on my vehicle at 8:20. It’s clear that you are overbooking - not good customer service. My advisor was pleasant. But I won’t be bringing my vehicle back for servicing to this location. More