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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
808 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

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808 Reviews of Toyota Carlsbad Parts & Service

August 25, 2020

Well organized system to check in my car. The efficient staff was friendly and dressed professionally. The work was done on time, and the cashiers were very good at their jobs. More

by mjefferson91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Morris
Aug 26, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review!

August 21, 2020

Mistakenly left bag of goods on rental car counter and one of cashiers stole it. No values in car being repaired TG. Unpro very pissed. More

by Sm99rr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Did not get names, Amber Morris
Aug 21, 2020 -

Toyota Carlsbad Parts & Service responded

Hello! In reviewing the footage we do see you leaving with the bag from our service counter. Possibly you misplaced it elsewhere? Please reach out to me for more details. Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com

August 17, 2020

As always expert service in a timely and affordable manner. Great place to get the company truck serviced on a Saturday in and out in less than 3 hours. Very friendly helpful staff. More

by normldcm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yelena Tachenko
Aug 18, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review! We appreciate you!

August 17, 2020

Pete was great! He kept me updated and my car was done on a timely matter. I plan to return to Toyota for my next service More

by Elsye mercaso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Aug 18, 2020 -

Toyota Carlsbad Parts & Service responded

thank you for your review!

August 15, 2020

Fast service today and I was 90 minutes late. Much better service this time compared to the last time. Everything seemed like clock work. Good service rep. More

by Brando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Morris
August 11, 2020

Dave Ramstad does a good job and explained it to me in detail. He give me a good discount.. The Cashier is also friendly and very nice More

by idortiz96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Ramstad
Aug 12, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review! We appreciate you!

August 07, 2020

Great and efficient service. Always greet and welcome Great and efficient service. Always greet and welcome customer. Waiting time is always in the range of work. Good team work and keep the place cle More

by Vala
Recommend Dealer
Yes
Employees Worked With
Amber Morris
August 05, 2020

Loaner provided Thanks to Toyota Carlsbad for providing a clean loaner while my recall work was being done. The employees were very accommodating. Easy to get in and More

by Tonisells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Coffey, Miguel Technician, Caitlin York
August 02, 2020

As always, I am completely, totally and absolutely satisfied! You guys are PROS! Do always look for ways to improve! And keep up the good work! More

by Romy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
HECTOR ARROYO
Aug 03, 2020 -

Toyota Carlsbad Parts & Service responded

thank you so much Romy!

July 30, 2020

Always I am super pleased with this dealership. Especially Marly Parra, was very clear describing services & everyone else was great She needs to be promoted I believe! Thank you for another great More

by dougster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marly Parra, cashier
Jul 31, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review and kind words about Marly!

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