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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
839 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

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839 Reviews of Toyota Carlsbad Parts & Service

September 18, 2024

First time buying Toyota car. Great experience with excellent costumer service! Toyota Carslbad is well recommended! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar M., Juan
Sep 19, 2024 -

Toyota Carlsbad Parts & Service responded

Hi Mike, Congrats on your first Toyota and welcome to the family! We're glad you've received the top-notch service you deserve and we look forward to taking care of you and your vehicle in the future! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 16, 2024

Everything was but the person who lifted my windshield wiper and slammed into my fender. I could hear your employes jacket buttons against my vehicles (new car) paint!!!!! This was very upsetting to me! More

by John Endlich
Service Time
Recommend Dealer
No
Employees Worked With
I see a name tag. ( I looked)
Sep 16, 2024 -

Toyota Carlsbad Parts & Service responded

John, It's discouraging to see that you are upset and we'd like to learn much more about what transpired, so we can be sure to address this properly. Please contact me at your convenience. I'm looking forward to speaking with you soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 16, 2024

Exceptional Service experienced at Toyota Carlsbad. Professionally trained Technicians, and very friendly staff..⭐️⭐️⭐️⭐️⭐️ Highly recommend. Toyota Carlsbad Service” More

by SONNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MR CODEY FEDER / Service Advisor
Sep 17, 2024 -

Toyota Carlsbad Parts & Service responded

Sonny, We take pride in providing 5-star service and we're so happy that's exactly what you receive here. Thanks for being a valued customer and thanks for this great review. Can't wait to see you here at your next visit! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 16, 2024

I have been very happy with the service I have received from Toyota of Carlsbad. I have regularly been coming to Toyota of Carlsbad. I drive a lot, freeway driving, so I am usually at Toyota of Carlsbad ev More

by tania.gumusgerdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete, Bennett
Sep 17, 2024 -

Toyota Carlsbad Parts & Service responded

Tania, Thank you so much for making the drive to see us! Your loyalty has not gone unnoticed and we look forward to continuing to take care of all your Toyota needs for years to come! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 14, 2024

Always superb service from drop off to pick up. Mozie Alcorn is a superb service advisor. More

by John G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mozie Alcorn
Sep 16, 2024 -

Toyota Carlsbad Parts & Service responded

Thanks for being a valued customer, John! We're pleased to see you receive 5-star service from start to finish and we can't wait to continue to work together for years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 14, 2024

Today I went to Toyota Carlsbad for service and everyone that helped me was very nice. Alexis Cossio was very professional and knowledgeable. Looking forward for my nxt visit nxt year. More

by Emily H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Cossio
Sep 16, 2024 -

Toyota Carlsbad Parts & Service responded

Emily, It's great to see Alexis and our team took great care of you and your vehicle. We appreciate you stopping by and we can't wait to see you here at your next visit. Until then. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 12, 2024

Used car service is not like the website. Lobby just has coffee. Small area. Completely different location but all the emails and text messages show the main Carlsbad service center with the More

by chris_inouye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Horace Fielden
Sep 13, 2024 -

Toyota Carlsbad Parts & Service responded

Chris, Since you purchased a used Hyundai from our used car lot, the vehicle's service is handled by our dedicated service team at the used car facility. We strive to maintain the highest standards across all of our service centers. However, we understand that the experience at our regular Toyota service center might differ from that at our used car service location. Your satisfaction is our priority, so please let us know if there is anything specific that we can do to improve your experience. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 11, 2024

You “guys” always do a great job…you always explain what going to be done….and if there is something additionally you say l can take care of that on another day… More

by ercyle@cox.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete is great to work with…he listens to me, then he gives me options…
Sep 11, 2024 -

Toyota Carlsbad Parts & Service responded

We appreciate you choosing us here for your vehicle needs and we're happy to see our team always takes great care of you. Thank you for being a valued customer and here's to many more years of working together! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 09, 2024

James Brady is wonderful. Couldn’t have asked for better customer service! Definitely appreciate the service department. More

by Kathy G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Brady
Sep 10, 2024 -

Toyota Carlsbad Parts & Service responded

Hi Kathy, James is awesome and it's no surprise to see that he provided you with a top-notch experience. We can't wait to share this 5-star review with him and we can't wait to see you at your next visit! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 01, 2024

Excellent service. Keeps customers updated with their vehicle repairs. Friendly and always smiling. Happy to help. More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Barray
Sep 03, 2024 -

Toyota Carlsbad Parts & Service responded

Beto, It's great to see our team is providing you with both quality service and communication. Thank you for choosing us for your vehicle needs and thank you for this 5-star review. Until next time! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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