Toyota Carlsbad Parts & Service

Wow! What an unreliable and unprofessional service they offer. There is a sales man called Martin Suarez who offered me a sienna and we made even the pay What an unreliable and unprofessional service they offer. There is a sales man called Martin Suarez who offered me a sienna and we made even the payment plan. So we even talked about the payment options and next day when i was coming from Irvine to Carlsbad. Martin called me on the way and he said he already sold the car. What a dignity. He can do anything for money. What a xxxxxxxxx person he is More

Excellent service every time. Very helpful and communicative through the whole process. The work was done quicker than expected, which is appreciated. Very helpful and communicative through the whole process. The work was done quicker than expected, which is appreciated. More

The arrival was decent. I pulled in, and I was directed to a service lane. I sat for a few minutes before anyone approached me. A staff member double-checked my VIN, and I pulled in, and I was directed to a service lane. I sat for a few minutes before anyone approached me. A staff member double-checked my VIN, and another staff member came to take a video of the vehicle before going in for service. Like a rental car, I did the same and took my video. The waiting area was nice. There's a coffee dispenser that uses "Starbucks beans" for free. EVERY staff member I crossed paths with had a blank stare look in their eyes - no one was happy or smiling, as if they were all miserable but were nice enough. More

In general the service advisor was courteous from the start and following up. Just be careful of what you sign at the beginning since the diagnostic fees can vary. It was quite alarming to find out th start and following up. Just be careful of what you sign at the beginning since the diagnostic fees can vary. It was quite alarming to find out that code misfire that I presented with was given a charge of $180+ and they’ve only added a bit of oil and could not find the misfire code over night. I would believe if there was no issues the usual fee of $99 diagnostics would be charged with a kindness of the dealer and advisor’s discretion. Happy to know how Toyota carlsbad service works now. Be careful for what you sign up for. Dr. Alan L. More

Customer representative clearly explains what needs to be done. Entire service is very professional and courteous. done. Entire service is very professional and courteous. More

In two three four five six seven eight nine ten eleven twelve thirteen fourteen excellent twelve thirteen fourteen excellent More

I made an appointment two weeks ago and was disappointed when I had to wait 2.5 hours for a 40,000 mile service. I figured by making an appointment ahead of time, my wait time would be no longer than one ho when I had to wait 2.5 hours for a 40,000 mile service. I figured by making an appointment ahead of time, my wait time would be no longer than one hour. More

Mitchel and Johnathan were both kind, courteous, professional and efficient. My experience with these youn men was excellent. professional and efficient. My experience with these youn men was excellent. More

Very efficient and vehicle was ready on time…. waiting area was ver very very comfortable waiting area was ver very very comfortable More

Great customer service today from Mitchell Graboi. In & out without waisting time👌. Warm drinks was a plus too. In & out without waisting time👌. Warm drinks was a plus too. More