Townsend Sales and Services, Inc.

Good Place !!! Since I bought my car at Townsend Ford I have been totally satisfied with the sales people, the tech staff and all the people I have talked with who w Since I bought my car at Townsend Ford I have been totally satisfied with the sales people, the tech staff and all the people I have talked with who work there...A GREAT place to do business with...!!! More

Excellent Paying attention to detail. Recommending action plan to correct problem. Problem with car moving when put in reverse. Also hesitation when going fo Paying attention to detail. Recommending action plan to correct problem. Problem with car moving when put in reverse. Also hesitation when going forward. Leakage detected on rear main seal. Software solution has corrected transmission hesitation. Rear main seal will be a problem in the future. Not happy about this of course. Assembly of transmission drive train obviously the cause. More

Great service! I went in for the works and they did a great job from the service techs to the welcoming committee. They took there time and made sure the job was don I went in for the works and they did a great job from the service techs to the welcoming committee. They took there time and made sure the job was done right. More

Exceptional customer care! From the moment we started searching for a new Ford, Townsend Ford made the process easy. I did my research online as to what vehicle we wanted along From the moment we started searching for a new Ford, Townsend Ford made the process easy. I did my research online as to what vehicle we wanted along with the vehicle equipment we wanted it to have and researched all available rebates. I placed a call to a sales manager to inform him of what we were looking for as well as my trade-in and was honest with the payoff on the trade-in as well as what we were believed the blue book value to be set at. To make a long story short, our sales agent, Tyler, was honest and up front. He made it all happen with the price we wanted to pay for the new vehicle as well as receiving the credit we wanted for the trade-in vehicle and we left we our brand new vehicle bought the same day! In addition to the outstanding sales experience we encountered, we decided to give the service department a try for our first oil change. In the past, we have never used a dealership for routine service. Our exceptional experience was met with the service department as wel.. Easy drop off, service completed and car read for pick up within half a day of dropping it off. I cannot say enough about this dealership. Best all around experience we have ever had purchasing and servicing our vehicle. Will stick by them for a quite a long time! More

Service made easy Service advisor Mitch did a perfect job from setting up my appointment and getting parts ordered to delivering my car completed hours before I expecte Service advisor Mitch did a perfect job from setting up my appointment and getting parts ordered to delivering my car completed hours before I expected it. Thanks again. More

Great salesmen in Pete, and fair prices. Service department needs to improve, takes to long to get car serviced spent over 2 hours on an oil change. That's not acceptable. Last service car Service department needs to improve, takes to long to get car serviced spent over 2 hours on an oil change. That's not acceptable. Last service car was left over nite because I had a 7:00 A.M, appointment and problem was not worked on till later in the day requiring and extra day without my car. If they had addresses the problem first thing that morning part could have been ordered. Instead car sat there and they changed the oil at 3:30 and looked at the problem after that. The oil change was not the main reason for the service and I told them after problem was fixed to change oil, filter and rotate tires. Townsend Ford was always known for great service. Need to get back to that!!! Sales department has always been friendly and Pete is always great to work with. More

Keeping you informed while servicing your vehicle Always have great results form this location. Weather for services or sales. Employees make you feel comfortable and they are very polite and professi Always have great results form this location. Weather for services or sales. Employees make you feel comfortable and they are very polite and professional!! I come from Hopkinton NH. More

Townsend Ford Service Dept Excellent service asI have come to expect since buying my first Ford in 1973. The service and sales staff have been nothing but "The Best" since I Excellent service asI have come to expect since buying my first Ford in 1973. The service and sales staff have been nothing but "The Best" since I first came to the dealership. Keep up the excellent work T-Ford More

Very please with the service, Was please with the service to my car. Checked out the brakes and said they needed to be redone. Happy they had the parts and could do the job at tha Was please with the service to my car. Checked out the brakes and said they needed to be redone. Happy they had the parts and could do the job at that time. Spent a little time sitting and waiting but I didn’t need other appointment. More

Great service and a great team This dealership went above and beyond when we dropped off our 2014 f50. Most of the work performed was under a Ford extended warranty. Which I would r This dealership went above and beyond when we dropped off our 2014 f50. Most of the work performed was under a Ford extended warranty. Which I would recommend. Anyone to purchase just based on all the electronics. And the work that was not covered I feel the dealership treated us very fare. We love Townsend Ford because of that small town feeling and it shows. We have purchased almost all of our vehicles. Since 2004. Jack Crory is sales is a salesman I would recommend you to see if you are in the market for a new or used vehicle. He does not play the money game I have to talk with the manager. 5 times. He i makes buying a new vehicle a breeze. And everyone in service is very professional and curtios. We will definitely go back for anywork or vehicle purchase. I work in the automotive industry my self. As a tech. The few other dealers we have gone to do not compare to Townsend Ford More