Towne Hyundai | Page 9

I've been a customer for nearly 10 years. 3 cars purchased. I brought my sonata in for tires and an oil change recently. The next morning my BSD blind side detectors stopped working. I called to d purchased. I brought my sonata in for tires and an oil change recently. The next morning my BSD blind side detectors stopped working. I called to discuss with service and they insisted they didn't do anything. They kept saying my car might be dirty. They washed it after the service. Not possible. They told me for $137 I could come in for a diagnosis. Why should I pay for them to diagnose? It was working fine until their service department worked on my car. I followed up with an email to customer service. Never got a response. I will be going elsewhere. Ive spent a lot of money here. I expect better. Terrible customer service! More

There are good and bad parts to the purchase The good - Their vehicle selection is vast and the dealership is spotless. I leased a Palisade which are not easy to find these days due to their imm The good - Their vehicle selection is vast and the dealership is spotless. I leased a Palisade which are not easy to find these days due to their immediate popularity but Towne had an ample selection even at the higher end models. I worked, with Joe and Naomi. Both were helpful, responsive and a pleasure to work with and understood I did not want to work with anyone else but them, not the finance manager, sales manager or anyone else. Now the bad, their paperwork detail is horrendous. There was an issue with the lease agreement, the understanding this was a company, not personal lease, we had to do the paperwork twice because of errors on their end and a few other frustrating things but the biggest is my permanent plates. My temporary is now expire and I still do not have my plates nor have I received and answer when they will be in. That is laziness on the dealers part because they do their work with the DMV in bunches and hold the money collected at the time of sale as long as possible. Because of this, we have advised Hyundai Finance, no payments will be issued until the plates are in. More

I just got my 3rd Sonata today. Joe Ippolito and his assistant Naomi are Top Notch! They are professional and a pleasure to work with. They make the experience of leasing/buying a Joe Ippolito and his assistant Naomi are Top Notch! They are professional and a pleasure to work with. They make the experience of leasing/buying a Car easy and stress free. I would never work with anyone else. I love my new Car! More

Best car buying experience ever! I don't normally write reviews, but if you are buying a car from this location ask for Joe! Joe and his team are amazing they can help you better u I don't normally write reviews, but if you are buying a car from this location ask for Joe! Joe and his team are amazing they can help you better understand your options and go above and beyond when it comes to supporting the customer. Going to get a car should be an exciting time, it shouldn't be something you dread and if that is the experience you want then you are headed to the right place. Now all you have to do is ask for the right guy! They can even help you make a service app if need to. They help you make your first one before you even leave which is great because the first year of service is free! More

NO FOLLOW UP FOR SERVICE ISSUES I purchased a certified used Hyundai from this dealership in December. I also purchased a service contract. I have had 5 blow outs with my front ti I purchased a certified used Hyundai from this dealership in December. I also purchased a service contract. I have had 5 blow outs with my front tires in 2.5 months, with no explanation from the service department. The low tire pressure light consistently goes on and there is a vibration in my wheels. I have replaced the tires and front wheels and the vibration and warning light continues to be on. I'm concerned with safety. The service department had scheduled an appointment with a loaner car to help me and when they read my google review they cancelled my appointment and loaner. I have spoken to Bob the sales manager and Carlos and last week after several weeks of ignoring my calls, I received a call from Edward, another manager, promising to help me with the situation. He offered to come and pick up my car on Friday, as not to interfere with my work. The night before I received a call saying he couldn't do it because of the holiday weekend and here we are a week later and I never heard from him again. I have called 3 times asking for a call back. So basically once there is an issue , it seems no one can solve it. I have a service contract , yet I have to have my car serviced elsewhere. It sounds crazy doesn't it.??? Don't get the service contract !!!! They promise loaners and there aren't any and they are always rushed and not properly evaluating my vehicle. I've sat for hours at the service center for absolutely nothing. One more FYI.... When you buy a vehicle from Towne Hyundai and they promise you a year of free oil changes......IT MEANS 3 AND THERE ARE LIMITS ON THE MILEAGE!!! I don't even know what they are since none of my paperwork mentions these limitations. I'm a pretty easy person to work with and have received no solution to my issues. I have never received such poor service in my life!!! More

Bought two cars from town hyundai Steve is very knowledgeable and he really works with the client to fit there needs.The cars are in excellent condition. The prices were great. There w Steve is very knowledgeable and he really works with the client to fit there needs.The cars are in excellent condition. The prices were great. There were no games. We traded one car in with the kelly blue book price and they gave me the value of the trade in. For the first car I bought which was the hyundai Tuscon back in May.I just purchased a cadillac for my son two weeks ago. Steve is very friendly and honest he was really surprised about how we knew what we wanted. More

Towne Hyundai where you are treated like family This is the 4th car l have leased form Towne Hyundai in Denville. Here we are treated like family. Joe Ippolito and his staff are both professional an This is the 4th car l have leased form Towne Hyundai in Denville. Here we are treated like family. Joe Ippolito and his staff are both professional and personable. I will only have my cars serviced at Towne Hyundai where repairs and maintenance are completed quickly and cost effective. More

Best deal ever, team really worked with me This dealership made it so easy. Lillie was very responsive, when we reached an impasse on price Jay helped to make sure they gave me the best price This dealership made it so easy. Lillie was very responsive, when we reached an impasse on price Jay helped to make sure they gave me the best price possible. Jose is the best, making sure that everything was in place, he checked the car before we even got there, there were no games. The price they gave me was the price we paid even though another dealer said it was not possible. I have bought many cars, maybe 20 in my life. Getting this tuscan for my daughter was the easiest, no hard sell, no extra fees. I drove 30 minutes each way because i felt they were doing the right thing. More

Great Car Buying Experience We had a fantastic car buying experience at Towne Hyundai with Jose Matos. We purchased a 2019 Santa Fe 2.0T in April 2019. Jose was expert in all o We had a fantastic car buying experience at Towne Hyundai with Jose Matos. We purchased a 2019 Santa Fe 2.0T in April 2019. Jose was expert in all of the features and benefits of the car starting on our test drive right up through delivery. He patiently reviewed all the latest tech features and how they all worked and could be modified. He helped us locate the exact vehicle we were looking for (color, options), and made the entire buying process smooth and easy. We got a fair value for our trade-in as and a deal that was reasonable. The car purchase experience with the finance department was also great -- with no pressure for add-ons, magic glass protector, etc. As with all car transactions these days, it is helpful to use on-line resources to get a sense of pricing, discounts, car availability, and trim level prior to visiting any dealership. I would highly recommend Jose Matos and Towne Hyundai -- and suggest you ask for him by name at the dealership :-) if you are considering a Hyundai. More

Polite but Poor Customer Service (Service/Parts) First off, I would like to start this review off by stressing how polite Lynn was. Unfortunately, sometimes politeness does not necessarily translate First off, I would like to start this review off by stressing how polite Lynn was. Unfortunately, sometimes politeness does not necessarily translate as quality service. I went into Towne Service on Thursday, April 4th with some electrical issues on my Genesis that were thought to be tied to a fuse or relay switch. I was informed that I was going to have to pay $141 diagnostic fee (standard) and leave my car for the day. I informed the team that though I worked in the area, I lived almost 40 miles away. I asked if they could provide a courtesy car. I was told that they did not have one at the time and offered a shuttle to my job. At the end of the day, I was informed that they were unable to diagnose the problem and I would be still charged the diagnosis fee. Towne told me I would need to return the faulty car 4 days later on Monday, April 8th because of schedule/availability. Towne explained the repair could take 1-2 days. So naturally, I asked again for a courtesy vehicle. I was told that they did not have anything for Monday. I had no choice but to rent a vehicle for Monday and Tuesday. Each day at the end of the day, I had to be proactive and call Towne for a status on my vehicle. Monday turned into Tuesday, Tuesday into Wednesday, and Wednesday into Thursday. Each evening around 4:00pm I would call for update and ask for a courtesy vehicle. Each day I was met with long hold times and requests to call me back which took about an hour. Each day I was told there weren’t any available courtesy cars. Most importantly, no answer as to what was wrong with my car. Finally, on Saturday late afternoon, April 13th I recevied news that my car was fixed. 7 full days Towne had my car and $800 later, I asked if I could be reimbursed for my rental car fees. I was gain told no. Brand recognition is powerful. This is my first Hyundai. This is also my first encounter with repairs at the dealer. I am skeptical of ever purchasing a Hyundai again. The support doesn’t seem to be there when things go wrong. More