Towne Hyundai
Denville, NJ
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excellent The service you receive is prompt and excellent. The service staff are all extremely caring and provide excellent customer service. My car has receive The service you receive is prompt and excellent. The service staff are all extremely caring and provide excellent customer service. My car has received excellent service since I first purchased. The service staff is extremely proactive by notifying of upcoming concerns that will need to be taken care of in the future on the vehicle. Carlos and Lynn and all the service advisors are top notch. Thank You Very Much to the excellent service department for all your help in keeping my vehicle in tip top shape. More
Fantastic dealership no pressure and very relaxing got a new 2020 Elantra thanks to the hard work of Anthony Lopez I will never go back to Jeep new 2020 Elantra thanks to the hard work of Anthony Lopez I will never go back to Jeep More
Bait & Switch = told them repeatedly to call me if the Bait & Switch = told them repeatedly to call me if the two! Certified cars I wanted to look at sold before I drove over. They texted and called me Bait & Switch = told them repeatedly to call me if the two! Certified cars I wanted to look at sold before I drove over. They texted and called me to ask me if I was coming and I told them two days before and day of I would be and they never said anything about cars being sold. So I drag out my older parents and travel some distance and when I get there they finally tell me supposedly the two cars I had sold but they where more then willing to try and sell me a car that was $5k more and had rust spots!!!. What a scam More
Stay away! RUDE, NASTY, and the finance manager was violent ! The deal was laced with hidden fees and they deposited my deposit before we signed the documents. RUDE, NASTY, and the finance manager was violent ! The deal was laced with hidden fees and they deposited my deposit before we signed the documents. More
Great sales Joe Ippolito was a great salesman. We love our new car. He was friendly and helpful and certainly loves what he does.I would recommend him and the dea Joe Ippolito was a great salesman. We love our new car. He was friendly and helpful and certainly loves what he does.I would recommend him and the dealership. More
I've been a customer for nearly 10 years. 3 cars purchased. I brought my sonata in for tires and an oil change recently. The next morning my BSD blind side detectors stopped working. I called to d purchased. I brought my sonata in for tires and an oil change recently. The next morning my BSD blind side detectors stopped working. I called to discuss with service and they insisted they didn't do anything. They kept saying my car might be dirty. They washed it after the service. Not possible. They told me for $137 I could come in for a diagnosis. Why should I pay for them to diagnose? It was working fine until their service department worked on my car. I followed up with an email to customer service. Never got a response. I will be going elsewhere. Ive spent a lot of money here. I expect better. Terrible customer service! More
There are good and bad parts to the purchase The good - Their vehicle selection is vast and the dealership is spotless. I leased a Palisade which are not easy to find these days due to their imm The good - Their vehicle selection is vast and the dealership is spotless. I leased a Palisade which are not easy to find these days due to their immediate popularity but Towne had an ample selection even at the higher end models. I worked, with Joe and Naomi. Both were helpful, responsive and a pleasure to work with and understood I did not want to work with anyone else but them, not the finance manager, sales manager or anyone else. Now the bad, their paperwork detail is horrendous. There was an issue with the lease agreement, the understanding this was a company, not personal lease, we had to do the paperwork twice because of errors on their end and a few other frustrating things but the biggest is my permanent plates. My temporary is now expire and I still do not have my plates nor have I received and answer when they will be in. That is laziness on the dealers part because they do their work with the DMV in bunches and hold the money collected at the time of sale as long as possible. Because of this, we have advised Hyundai Finance, no payments will be issued until the plates are in. More
I just got my 3rd Sonata today. Joe Ippolito and his assistant Naomi are Top Notch! They are professional and a pleasure to work with. They make the experience of leasing/buying a Joe Ippolito and his assistant Naomi are Top Notch! They are professional and a pleasure to work with. They make the experience of leasing/buying a Car easy and stress free. I would never work with anyone else. I love my new Car! More