Towne Hyundai

I came in for regular maintenance around two months ago. To keep things simple, here are some of the problems I experienced: One, I started experiencing uncontrollable vibrations in the front of my vehic To keep things simple, here are some of the problems I experienced: One, I started experiencing uncontrollable vibrations in the front of my vehicle, both from my steering wheel, but also the front of my car. It was so bad that my wife was worried about the safety of our eighteen month old baby while driving with him. Two, I receive an email from the service manager indicating that I should give specific answers to a survey I received, and indicate that no one influenced how I responded to the survey. Three, I replied to the email asking if I could stop by in order to fix the issue. Unfortunately, our schedules didn't align. When I had a free day, I emailed if I could stop by, but no response. As a result, I called the service department asking if I could stop by, but they mentioned that I had to schedule weeks out. Four, they tend to put a sticker for maintenance after three thousand miles. I believe that is a bit too frequent. In general, the issues that arose after maintenance were not addressed in a timely fashion, necessitating tire replacement at around twenty four thousand miles. I have talked to multiple mechanics, who each told me it's usually fourty thousand to sixty thousand miles. The service manager even indicated over seventy thousand miles at times. They gave me a list of prices for the cost of tire replacements, but I will most likely be going to another location. Overall, I would not recommend Towne Hyundai for service. More

Servicing your vehicles by the experienced and reliable team at towne hyundai of denville new jersey is vital for the performance, life expectancy of your vehicle as well as the priceless peace of mind of team at towne hyundai of denville new jersey is vital for the performance, life expectancy of your vehicle as well as the priceless peace of mind of knowing you can definitely depend and rest assured your vehicles health is in good hands. Amanda and Terry always makes sure your service visit is property and timely addressed every time you bring your vehicle to the towne hyundai service center of denville. My vehicles are not just service by the experts and reliable team at towne hyundai service center of denville new jersey but it gives me peace of mind knowing that the health and well-being of my vehicles is in good hands every time. Thank you so much for making my vehicles healthy and well maintained every time. I highly recommend towne hyundai service center of denville new jersey, because the health of your vehicle is as important as your own health. Greatly appreciated... More

Above and beyond all our expectations! !! Jose is my go to salesman at Towne Hyundai of Denville New Jersey, he speaks multiple languages and cares about your overall purchase experience b !! Jose is my go to salesman at Towne Hyundai of Denville New Jersey, he speaks multiple languages and cares about your overall purchase experience by making sure you're treated with courtesy and the outmost respect. Jose doesn't just tells you what you want to hear or make you false promises, he really works with you to make sure you're comfortable with your vehicle selection and makes sure you're completely satisfied with your overall experience. Javier is also a multi language financial manager at Towne Hyundai of Denville New Jersey who represents towne hyundai's very best by providing you with a transparent and honest translations throughout your financial or leasing paperwork. Javier makes sure the letter S applies in every one of your transactions making sure you Save as much as possible not only allowing you to take home the vehicle of your choice but making sure you can afford it there after. Thank you Susan Brauer for over thirty years of customer satisfaction, support and integrity. More

Great experience. My service writers name says it all, Courtney Best is the best. She goes above and beyond to provide exceptional service. My service writers name says it all, Courtney Best is the best. She goes above and beyond to provide exceptional service. More

Frankly, I am disappointed to be re-writing this review for the 3rd time. I originally came in to do a deal at which we were apart by less than $300. The sales manager felt no need to budge, so I took for the 3rd time. I originally came in to do a deal at which we were apart by less than $300. The sales manager felt no need to budge, so I took my business to Wayne Hyundai to do the deal with them. I wrote a negative review about my experience here and was contacted by Jay the customer experience manager. He asked how they could earn back my business and remove my review in exchange. A new deal was agreed upon and I took home the car after working with Jose Espinal. As part of this deal, my car was to be delivered with the rubberized floor mats. Delivery for my car occurred without the floor mats, and was told they would be in by the time I get my plates in. Today, I went to pick up my plates and they had just sent someone to go get the mats. I sat there for 30 minutes in the middle of my lunch break and still no mats despite having 1 MONTH to have gotten these mats in. I expressed my frustration to Jose and was met with a dismissive attitude. I walked out of the dealership and 10 minutes later driving home, I got a call saying the mats were in and explained that they should have been in once our deal was signed a month ago. He hung up on me. I do not know if I will be receiving these mats anymore, but the level of customer service and the culture here is poor and it clearly starts at the top. I am disappointed that I wound up giving this small-time dealership my business. More

Recently had my car serviced. I dealt with Courtney and the customer service was exceptional. Overall, my experience with Towne Hyundai Service was outstanding. I dealt with Courtney and the customer service was exceptional. Overall, my experience with Towne Hyundai Service was outstanding. More

Bought a 2023 Certified Sonata SEL from Jose Espinal. What a pleasant experience! Jose was so informative and patient and fun to be around. The entire staff from front desk, Beatrice who set the appt and What a pleasant experience! Jose was so informative and patient and fun to be around. The entire staff from front desk, Beatrice who set the appt and finance were warm and friendly. I will recommend this dealership and Jose E.to my friends without hesitation. I hope the service dept., when I come for first check up, is as good. More

Just bought a pre-owned 2021 Hyundai Tucson SEL. Easy, quick, efficient! The sales person Christian Frye knew what he was doing and spared me all the bull. decided on a car that day If you Easy, quick, efficient! The sales person Christian Frye knew what he was doing and spared me all the bull. decided on a car that day If you are looking for a Hyundai, this is the place and this is the guy. Freddy G More

I repeat, never buy a car from this dealership so far, I advise my mother who was about to, and I went to a different dealership due to the negligence of their scheduling of services. Our car recently had advise my mother who was about to, and I went to a different dealership due to the negligence of their scheduling of services. Our car recently had a engine issue that unfortunately was unable to drive(covered by warranty ) The part came in on Monday and we did not get the car until Friday(over a week its been there) as the car sat there due to their poor scheduling. This is not the first time that this has happened, do not buy from the dealership! Unprofessional for those that have work and unprofessional on the phone by Courtney in service. More

Cheap cars, terrible service. Purchased brand new Hyundai sonata. Paint has been chipping for the past 5 months. It’s so hard to get in touch with the service department. In the m Purchased brand new Hyundai sonata. Paint has been chipping for the past 5 months. It’s so hard to get in touch with the service department. In the meantime my car paint is peeling off more and more everyday. It’s now starting to rust. They told me I needed to get an estimate from a body shop. I did. And haven’t heard back from them in a month on what to do next. DO NOT RECOMMEND THIS CAR. Going back to Nissan after this. More