Towne Hyundai

Frankly, I am disappointed to be re-writing this review for the 3rd time. I originally came in to do a deal at which we were apart by less than $300. The sales manager felt no need to budge, so I took for the 3rd time. I originally came in to do a deal at which we were apart by less than $300. The sales manager felt no need to budge, so I took my business to Wayne Hyundai to do the deal with them. I wrote a negative review about my experience here and was contacted by Jay the customer experience manager. He asked how they could earn back my business and remove my review in exchange. A new deal was agreed upon and I took home the car after working with Jose Espinal. As part of this deal, my car was to be delivered with the rubberized floor mats. Delivery for my car occurred without the floor mats, and was told they would be in by the time I get my plates in. Today, I went to pick up my plates and they had just sent someone to go get the mats. I sat there for 30 minutes in the middle of my lunch break and still no mats despite having 1 MONTH to have gotten these mats in. I expressed my frustration to Jose and was met with a dismissive attitude. I walked out of the dealership and 10 minutes later driving home, I got a call saying the mats were in and explained that they should have been in once our deal was signed a month ago. He hung up on me. I do not know if I will be receiving these mats anymore, but the level of customer service and the culture here is poor and it clearly starts at the top. I am disappointed that I wound up giving this small-time dealership my business. More

Recently had my car serviced. I dealt with Courtney and the customer service was exceptional. Overall, my experience with Towne Hyundai Service was outstanding. I dealt with Courtney and the customer service was exceptional. Overall, my experience with Towne Hyundai Service was outstanding. More

Bought a 2023 Certified Sonata SEL from Jose Espinal. What a pleasant experience! Jose was so informative and patient and fun to be around. The entire staff from front desk, Beatrice who set the appt and What a pleasant experience! Jose was so informative and patient and fun to be around. The entire staff from front desk, Beatrice who set the appt and finance were warm and friendly. I will recommend this dealership and Jose E.to my friends without hesitation. I hope the service dept., when I come for first check up, is as good. More

Just bought a pre-owned 2021 Hyundai Tucson SEL. Easy, quick, efficient! The sales person Christian Frye knew what he was doing and spared me all the bull. decided on a car that day If you Easy, quick, efficient! The sales person Christian Frye knew what he was doing and spared me all the bull. decided on a car that day If you are looking for a Hyundai, this is the place and this is the guy. Freddy G More

I repeat, never buy a car from this dealership so far, I advise my mother who was about to, and I went to a different dealership due to the negligence of their scheduling of services. Our car recently had advise my mother who was about to, and I went to a different dealership due to the negligence of their scheduling of services. Our car recently had a engine issue that unfortunately was unable to drive(covered by warranty ) The part came in on Monday and we did not get the car until Friday(over a week its been there) as the car sat there due to their poor scheduling. This is not the first time that this has happened, do not buy from the dealership! Unprofessional for those that have work and unprofessional on the phone by Courtney in service. More

Cheap cars, terrible service. Purchased brand new Hyundai sonata. Paint has been chipping for the past 5 months. It’s so hard to get in touch with the service department. In the m Purchased brand new Hyundai sonata. Paint has been chipping for the past 5 months. It’s so hard to get in touch with the service department. In the meantime my car paint is peeling off more and more everyday. It’s now starting to rust. They told me I needed to get an estimate from a body shop. I did. And haven’t heard back from them in a month on what to do next. DO NOT RECOMMEND THIS CAR. Going back to Nissan after this. More

Towne Hyundai never fails to do a great job on my car! Great service, great interactions with dealers! My car continues to work well due to your expertise! Thank you! Great service, great interactions with dealers! My car continues to work well due to your expertise! Thank you! More

We came in to look at a CPO Palisade. Our salesman Johnathan Cotes was amazing. So patient, friendly, informative and not pushy or aggressive at all. No pressure type of guy. I would high Our salesman Johnathan Cotes was amazing. So patient, friendly, informative and not pushy or aggressive at all. No pressure type of guy. I would highly recommend coming in and asking for him, you won't regret it! More

I just bought my 5th Hyundai from Towne Hyundai. I worked with Jose Matos in sales and Javier Guttierez in Finance. Both were very professional, worked to get me the vehicle and deal I was looking I worked with Jose Matos in sales and Javier Guttierez in Finance. Both were very professional, worked to get me the vehicle and deal I was looking for More

I was very happy with the sales staff. I felt like they were fair and reasonable. I felt like they were fair and reasonable. More