Towne Hyundai

After I had my 2011 Elantra for several months, I didn't feel I was getting the gas mileage that was advertized (34-40 MPG), and that I was told I would be getting, at the time of purchase.So I filled the t feel I was getting the gas mileage that was advertized (34-40 MPG), and that I was told I would be getting, at the time of purchase.So I filled the tank up myself, recorded the miles on the odometer, went on a trip (3hours no stop and go)I refueled my tank, and did the simple math of dividing the number of gallons used into the miles traveled. I was shocked to see I only got 29 miles per gallon (MPG)on this trip. Then I began testing around town (stop and go)to find I was only getting 22-25 MPG. I was not happy so I returned the car to Ken GOSS (service manager)for repairs,adjustments etc.He said he would call me once the car was ready. That night I called him find out my car was ready, and went to pick it up. Several weeks latter I was going on another trip and dicided to test the mileage again because it didn't seem much if any better. On this trip I got 28.5MPG. When I got back from the trip I began my tests again to find NO improvements. I began trying to contact Ken Goss by phone so I could return my car again, only to be placed on hold,disconnected when I gave my name. When I finally was permitted to leave a voice message on Ken's phone,he NEVER returned my call. Finally, one night Ken pick up the phone when I was forwarded to Service. He did not apologize for not returning my calls and developed an attitude when I wanted another appointment. Well car returned,later that at night still no call that it was ready, so I called to see if I could pick up my car, and was told it was ready. When I came to pick up the car I was given a report and told by one of the service workers, Ken had taken the car out on the Interstate, around Dover and then did a combination to the two and it tested out fine. It had all been a run around. After several attepmts to contact Ken, I finely got him. I told him I tested the Elantra again, and there was NO IMPROVEMENT in the MPG, what do we do now? He said he did everything he can do, the car's computer indicates it getting the correct MPG and besides that, "the advertized MPG (34-40) was an estimate"!I told him I understand what he is saying is, to bad. I then asked to speak with the ownwer or manager, he said that will not change anything. I said what about Hyundai's Corporate Office. He said I could try but he doesn't think that will change anything either. I contacted Corporate and was told to take it back to the dealer and tell them to check the fuel lines (are they kidding) and a computer (I forgot the name). Well, it was the same again, placed on hold,disconnected,no returns when I did get Ken's voicemail. Next I just made an appointment, told Towne what Corporate said to do, and dropped the car off. Well, you guessed it, no call to tell me anything, I picked the car up and NO IMPROVEMENT in the MPG. I have bought 5 Hyundai's 4 at Towne, and this is the last one I will ever have. Now, I will begin contacting others to start documenting all the Elantra's (HYUNDAI's)that are not getting the gas mileage that was advertized. I have also looked into beginning Legal Action, to resolve this nightmare. I drive 22,000-24,000 miles a year (watching my kids compete athletically for their colleges),and before I bought the Elantra, I calculated saving $3500 per year (compared to what I was driving) over the 5 years I planned on keeping the Elantra. Each of my daughters purchased Hyundai's upon graduation, but I can asure you my son will NOT! I promiss NOT to go away until this matter is resolve, to MY SATISFACTION. You may consider speaking to Joe Ippolito for some background. If Ken Goss were employed with me, he would be gone, though the MPG is not his fault, the POOR customer service is, and the run around is NOT acceptable! More

We have bought 5 Hyundai's, JOE was always great to deal with. My daughers, wife and I, wish him the very best! I hope Ford hires him when we begin preparing to purchase a car for our son, upon graduation. with. My daughers, wife and I, wish him the very best! I hope Ford hires him when we begin preparing to purchase a car for our son, upon graduation. More

Towne Hyundai is a very pleasant dealership to visit. Everyone is courteous, thoughtful and knowledgeable. I have dealt with Joe Ippolito on several occasions and he was very understanding and knowledgea Everyone is courteous, thoughtful and knowledgeable. I have dealt with Joe Ippolito on several occasions and he was very understanding and knowledgeable with regard to the Hyundai vehicles. He is always looking out for the best interests of the customer with regard to financial situations and works hard to give you a fair price. More

I recently purchased a 2003 Hyundai Elantra. I always had a thing about Dealerships and the way the employees work and treat their customers, fortunately with Towne Hyundai they provided nothing but the best a thing about Dealerships and the way the employees work and treat their customers, fortunately with Towne Hyundai they provided nothing but the best service and Jose Matos was more than professional and I believe that quality and the REAL customer service experience can be found at Towne Hyundai if anyone out there who is looking or seeking or purchase a vehicle, Towne Hyundai is the way to go and Jose Matos is the absolute perfect sales person to deal with when you need any kind of information, Jose goes above and beyond his call of duty to satisfy your needs as well as making sure the comfort level is what we or any customer actually seeks before they make their decisions. Jose you've been great, Towne Hyundai I appreciate your services. More

I was a previous Hyundai owner and I liked the car very much so My friend recommended I go to Towne Hyundai In Denville, which I was already familiar with since I had my previous car serviced ther several much so My friend recommended I go to Towne Hyundai In Denville, which I was already familiar with since I had my previous car serviced ther several times and was very pleased with the excellent service. I was pleasantly greeted by the manager and since Joe Ippolito was not available Jose Matos stepped in to get me started. He went with me for the test drive and was very informatible and pleasant. Then Joe took over and was very pleasant,professional and patient trying to make me happy. His assistant Dana did all the paperwork with me and Joe kept stopping by to make sure I was still happy. He is a terrific person. My overall experience was good and I feel they are my new car friends!! THANK you, Angela Catanzaro More

Fred was very knowledgeable about the vehichle I purchased and was skilled to answer any questions I had. In addition, I found him to be extremely polite and respectful. purchased and was skilled to answer any questions I had. In addition, I found him to be extremely polite and respectful. More

I bought my dream car, but I had a lot of questions before it happened. Jose was the one who answered them. He was friendly ,yet very professional; very helpful when I had to compare cars to choose the before it happened. Jose was the one who answered them. He was friendly ,yet very professional; very helpful when I had to compare cars to choose the best one for me.He still stays in touch to make sure that my first month with the car goes well. Thank you Jose. You are the best!!! More

I'm customer Manager for a large company and was impressed with the service Fred provided . It is refreshing to see that positive attitude in today world.I would hire Fred in heart beat . chris impressed with the service Fred provided . It is refreshing to see that positive attitude in today world.I would hire Fred in heart beat . chris More

I went to Towne Hyundai to look and test drive the veloster. I spoke with Joe and he let me take it out and drive with someone that moves the car there. I guess Joe wasn't able to go. I came back and veloster. I spoke with Joe and he let me take it out and drive with someone that moves the car there. I guess Joe wasn't able to go. I came back and talk to Joe about the price. I knew the price I wanted to spend. Joe told me he would have to the manager Chris. Chris came back and said he couldn't get the price. I said to him I have a sheet with Towne Hyundai name on it stating the price I want. He said i can't give you that price. He wanted to give a price a $1000 more. I said are you sure. I told him I have another dealer will match the price on the sheet. Then he said I sell more Hyundai products in the north of NJ. He could care less of what I was saying. So I left them and went to wayne auto mall. I will never reccomend to anyone Towne Hyundai. Thanks, Brian More

I was very happy with the service I received. I went in looking for a used car and drove home with a brand new Lease. Very Happy! looking for a used car and drove home with a brand new Lease. Very Happy! More