Towne Hyundai

I contacted the dealership to get a quote on a new Genesis, Alyssa sent me an e-mail back with 2 links to look at the car i was thinkging of buying. I liked one of them and asked her for the price on Genesis, Alyssa sent me an e-mail back with 2 links to look at the car i was thinkging of buying. I liked one of them and asked her for the price on it, she sent back an e-mail telling me alot but not the price, i asked for a 2nd time, still nothing about the cost of the car. I asked a 3rd time about finance and the cost of that same car she sent me the link to. Again wanted to know when i was coming in and take it for a ride. I told her i had drivin one on vacation and knew i liked it. So i again asked for the cost again she would not tell me. I sent an e-mail saying that i thanked her for her time but wanted the price and if she could or would not give it to me then we were done and i would go somewhere else. Today i have been getting e-mails again from what i thought was her boss Christopher Tulloch and i said why i was un happy, then another e-mail saying Alyssa did her job and Christopher was confussed about why i would do business there. I called to find out Christopher is off today, so my guess is Alyssa has been sending e-mails with Christopher's name on them. So i called and asked her to stop, she said they are self generated, i read the e-mail to her and said someone took the time to type this out and send it to me, if Chris is out then who would do that?? I told her i went to Maxon and they gave me a quote in 10 min she yelled then go to Maxon and slammed the phone down. I do alot of business up there and now i will go out of my way to tell people about this. Feel free to call with any follow up questions Thanks Michael Moreland 908-447-0900 More

Despite not getting the car I came in for, my second choice was not only available, but Fred showed me a version for a similar mileage and color with no unexpected body damage. So I appreciated that. choice was not only available, but Fred showed me a version for a similar mileage and color with no unexpected body damage. So I appreciated that. More

My Wife has a 2011 Sonata SE. Just bought another Sonata GLS for myself. Jose Matos is professional, passionate and sincere. Bought at least 40 cars in my lifetime from different Dealers, this is the best. GLS for myself. Jose Matos is professional, passionate and sincere. Bought at least 40 cars in my lifetime from different Dealers, this is the best. More

I have purchased my last three cars from Towne and I always work with Joe. I return because he and his associates are always a pleasure to deal with. There is never any pressure to buy and I always feel always work with Joe. I return because he and his associates are always a pleasure to deal with. There is never any pressure to buy and I always feel they are honest and give me a fair deal. I have also recommended friends who are repeat customers and they also deal with and recommend Joe and this dealership. More

Very friendly and worked with you on the price. Fred understood our concerns and addressed them. I would highly recommend this dealership and Fred. The wait on the day we picked up the car was a little understood our concerns and addressed them. I would highly recommend this dealership and Fred. The wait on the day we picked up the car was a little too long regarding financing paperwork, etc. All in all a wonderful dealership. More

Jake did everything right! he was friendly, polite, and knowledgeable. He "qualified the customer, made a personal connection, got us in the car, pointed out features of the car and worked a fair price wi knowledgeable. He "qualified the customer, made a personal connection, got us in the car, pointed out features of the car and worked a fair price with management". All in all a fine job- give him a bonus! The process, however of "aftersale" took entirely too long ( 2hours). In spite of our willingness to give an earnest money deposit and complete the deal the following workday, the process was unacceptably long. Had it not been completed when it was, we would have walked away. We arived at the dealership at 11 am and left after 5. Jake continued to check on us and try to hasten the process. Although I come from an automotive sales family and understand the importance of the end of the month sale and respect how busy your dealership was that day , your finance department could have cost your fine salesman a sale and in terms of your overall dealership that is not something you want to do. Addi tonally, because he was considerate enough to check on our well being , numerous times, I wonder if he lost additional sales opportunities that day- and sales that would contribute to the month end quota. finally, during that time , you did not offer any compensation for the inordinate amount of time that the process took. If in the future , you find yourself causing your customers long delays in their car buying process, you should have a game plan for compensation to them- complimentary cookies, sandwiches, coupons for oil changes - something to show your appreciation for their time- a whole Sat. in our case. More

We have been dealing with Joe Ippolito and Towne Hyundai for 15 years. We only buy Hyundais and only deal with Joe. We are always extremely happy with how we are treated by everyone at the dealership. Joe for 15 years. We only buy Hyundais and only deal with Joe. We are always extremely happy with how we are treated by everyone at the dealership. Joe and his team are the best! More

very knowledgeable on the car and product that is inside.Very helpful,friendly we would recommend friends to this car dealer.In and out in record time inside.Very helpful,friendly we would recommend friends to this car dealer.In and out in record time More

hello, my name is meghan lewin , My mother came in looking to trade her car in for a new 2013 sonata. Joe and his team did everything in there power to makE sure that no matter how hard it was he woul looking to trade her car in for a new 2013 sonata. Joe and his team did everything in there power to makE sure that no matter how hard it was he would try his best to make her needs met with the little money we had to work with. I honestly can not thank Joe and his team of people what they did for her and all of there hard work. My mother and I will always remeber the hard work, effort, and kindness that they showed us. I would just like to highly thank him,the dealer ship and this is the reason why i am giving this report to show u that this dealship and the people will always have our bussiness More

From internet service, to the sales showroom, to the finance associate, every person we dealt with at Towne Hyundai was friendly and informative. We took quite a while to make our decision yet no one pr finance associate, every person we dealt with at Towne Hyundai was friendly and informative. We took quite a while to make our decision yet no one pressured us. We love the Elantra sedan and we loved the experience of shopping at Towne Hyundai. More