Towne Hyundai

Service department and their customer service is horrible. It's bad enough that I recommend against purchasing a car at Towne Hyundai to avoid dealing with the headaches the service department will horrible. It's bad enough that I recommend against purchasing a car at Towne Hyundai to avoid dealing with the headaches the service department will give you. Ill keep my story short. I brought in my Elantra for a basic oil change and tire rotation. When I go to retrieve my car there's a foot long crack in the windshield that wasn't there before. Nobody had said anything to me about it so I request to speak to the service manager Ken Goss. Ken proceeds to examine the windshield until I move him along and tell him to check them the mechanics notes to see of they noted this crack or a chip. Sure enough they just so happened to record two chips in my windshield in the "notes" section of a form the customer isn't meant to see. To me this is suspicious. How do you notice two chips in a windshield and not come out to notify me? And if its not protocol to give customers the heads up about these notes then why wouldn't they AT LEAST have the decency to tell me that the chip turned into a huge crack under their care. They just drove it out as is and they're content with that. Ken claims that a 300+ point check is done to note issues with the vehicle prior to service. So the elite service tech saw 2 almost impossible to see chips in a windshield but he didn't notice a cracked front bumper on the car. This is beyond suspicious. Ken Goss then admits that it's their fault since it went in as a chip and came out cracked. He will "help" me out with it without ever explaining what the help will be but he will email me after the weekend to go over the options. 2 weeks go by with THREE unanswered phone calls by me. No email, no follow up by Ken Goss. None of the messages I leave get returned until I finally leave one with a frustrated tone. Was it Ken Goss calling to apologize for not getting back to me when he said he would? Is he letting me know he wants to make things right? No, it's a desk clerk who says they want to give me a deal of $450 to replace the windshield. (They claim normal dealership cost is $600) Ken had told me the day of the incident they don't handle glass installation at all. Top notch professionalism. Very trustworthy crew. Anyone with a brain and experience knows the average windshield replacement quote is 250-350 max. Around 400-500 for OEM only glass. So really they've done nothing for me besides waste my time. Anyone with customer service skills knows 2 weeks ignoring a customer is unacceptable. Having a receptionist call me because Ken Goss is too much of a coward to do the right thing ends my relationship with Towne Hyundai. Hope it was worth losing me and my referrals over something your mechanic caused. Now I have to go through the headache of transferring my needs to a different licensed Hyundai dealer for service. Again, I had a great experience in the initial car buying experience. Good salesman, nice manager, and helpful finance manager. But the service manager you'll have to deal with for the 100k miles under warranty is an important factor. And it's an area I have ZERO confidence in. More

I purchased my car through the Affinity Federal Credit Union. Jyoti Patel worked with Joe Ippolito to give me a great deal. Joe and his team were a pleasure to do business with. Union. Jyoti Patel worked with Joe Ippolito to give me a great deal. Joe and his team were a pleasure to do business with. More

This is my third purchase from Towne Hyundai. The overall experience and professionalism of the staff is great. I feel the team does everything they can to make the customer happy and give the custo overall experience and professionalism of the staff is great. I feel the team does everything they can to make the customer happy and give the customer exactly what they are looking for. More

I would like to thank Joe "J" Hakeem and the staff for helping me purchase a car for my mother. Jay was very friendly, as was Chris, and fair in dealing with us. They got the car my mother wante staff for helping me purchase a car for my mother. Jay was very friendly, as was Chris, and fair in dealing with us. They got the car my mother wanted in the color she liked best. They gave us what I consider to be a very fair deal and stuck by their price. We were overall very pleased with the experience and the Sonata is a beautiful car and excellent value. I cannot speak to the service as the car is new, but based on the buying experience, I would recommend this dealer and buy from them again. More

I originally came into the dealership to just test drive a Hyundai Sonata. I had been shopping around most of the afternoon for used cars. I was looking into USED cars because I didn't think I could affor a Hyundai Sonata. I had been shopping around most of the afternoon for used cars. I was looking into USED cars because I didn't think I could afford a new one and quite frankly I didn't think I was ready. I had a rental car in the parking lot and recently had an accident. Needless to say I had a lot on my mind and buying a new car was definitely NOT on the agenda. Somehow Javier worked his magic and along with my good credit I was amazed by how simple it was to just get the car of my dreams. I drove my brand new 2013 Hyundai Sonata home that very night. He was friendly, considerate, and while he was fairly busy, still managed to gas up my car, make me coffee, negotiate a great price for a brand new car, and he even drove my rental car back to the agency for me about 20 minutes away! More

Great overall experience, and were never pushy. Got a great deal on a great car. Sales associate and managers were unbelievably helpful and got a great deal. great deal on a great car. Sales associate and managers were unbelievably helpful and got a great deal. More

It was great to buy my 4th car from your dealership, 1st car in 1996 and especially Joe Ippolito as my salesman for each vehicle. He is a very knowledgable and friendly guy always eager to help you in any car in 1996 and especially Joe Ippolito as my salesman for each vehicle. He is a very knowledgable and friendly guy always eager to help you in any way possible. I would definitely recommend your dealership to all my friends. More

What an outstanding experience!!! Actual purchase was super easy after doing most of the negotiating via email. The day I actually came into the office to buy, I was in and out in 18 minutes. It took a super easy after doing most of the negotiating via email. The day I actually came into the office to buy, I was in and out in 18 minutes. It took a couple of days to have my Santa Fe brought in from another dealer, but I was kept informed. There was a little confusion on pick up day, but it was handled professionally and fairly. In addition to the folks above, I want to thank Scott who handled my purchase on delivery day, and Eddie Pagan for helping to resolve a misunderstanding. I would recommend Towne Hyundai to anyone. I love love love my new Hyundai Santa Fe! Thanks Towne for making the purchase process so easy peasy. More

This was probably the most pleasant experience I've ever had at a dealership. The salesman was incredible knowledgeable about the car. No salesman has ever taken so much time in explaining the features of had at a dealership. The salesman was incredible knowledgeable about the car. No salesman has ever taken so much time in explaining the features of the car (and that was before I even drove it). I certainly will be recommending this dealership to my friends. More

Hyundai's have become great cars and the 2013s are incredible. If you are in the market for a new car, do yourself a favor and go by and talk to Fred. He was very helpful and friendly and not pushy incredible. If you are in the market for a new car, do yourself a favor and go by and talk to Fred. He was very helpful and friendly and not pushy at all. Fred and his sales manager were very cooperative and easy to work with and it was a very good car buying experience. I had an exceptionally (and unusually) good car buying experience. I took several test drives, negotiated a good price and took my car home the same day. More