West Herr BMW of Buffalo

Rich Rhoades and Steve Martin at West Herr Audi are both a pleasure to work with and I would highly recommend both. a pleasure to work with and I would highly recommend both. More

Although the calls to schedule service are not what they used to be, my dealings with Marc and Sean on arrival are always friendly and service focused. I appreciate that. Marc is always thorough and takes used to be, my dealings with Marc and Sean on arrival are always friendly and service focused. I appreciate that. Marc is always thorough and takes his time with me. Sean always greets me warmly on arrival. More

Loved working with our salesman Rich. Couldn’t make to Buffalo and Rich brought the car to Rochester. Couldn’t make to Buffalo and Rich brought the car to Rochester. More

Service completed in a timely fashion. Kyle told me I didn’t need rotors replaced. A big plus! And he hand washed my car when the car wash system wasn’t working. Super nice lounge area. Kyle told me I didn’t need rotors replaced. A big plus! And he hand washed my car when the car wash system wasn’t working. Super nice lounge area. More

I had brought my car in for service of a couple of different topics, and everything was done perfectly and on time. different topics, and everything was done perfectly and on time. More

James was very good and so helpful! Received excellent service and me and my husband are so thankful. He answered all my questions and was very patient! Received excellent service and me and my husband are so thankful. He answered all my questions and was very patient! More

the dealership has a great atmosphere. Staff is fast to help, and very respectful of time. Staff is fast to help, and very respectful of time. More

Everyone at West Herrs BMW is thoughtful and friendly. Max, the svc mgr is great. Max, the svc mgr is great. More

I like that they give u a ride & pick u up. or if needed to keep your car longer ,u are able to get s loaner if available. or if needed to keep your car longer ,u are able to get s loaner if available. More

I called 400 miles away broke down- I was told to drop off my M850 - on Monday when they were open- stress as I was told by Allison - no loaners this played heavy on me as I drove home on Saturday and wor off my M850 - on Monday when they were open- stress as I was told by Allison - no loaners this played heavy on me as I drove home on Saturday and worried no loaners all day Sunday?! I reserved a rental on late Sunday When I got to BMW I had a loaner! - this was great and for a week the car was done great/ Allison needs some guidence in compassion More