
Town and Country Toyota
Charlotte, NC
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1,132 Reviews of Town and Country Toyota
Thank you Gary was awesome. I would like to thank you guys for always making my experience easy and pleasurable. This service department always tries their best Gary was awesome. I would like to thank you guys for always making my experience easy and pleasurable. This service department always tries their best and as a single woman that means a lot to me. More
Efficiently checked in and confirmed service needed. Chris explained clearly the process and was very polite and helpful. Seemed to be personally interested in getting good work done to my car. Very help Chris explained clearly the process and was very polite and helpful. Seemed to be personally interested in getting good work done to my car. Very helpful at checkout. More
Fantastic first time experience with David! Overall the best car service I have EVER received. I will be going to Toyota Town and Country and asking for David every time moving forward. Overall the best car service I have EVER received. I will be going to Toyota Town and Country and asking for David every time moving forward. More
Perfect Hands down, the best experience I’ve had buying a car. Jonathon and the team at Town and Country were a pleasure to work with. I can’t put into words Hands down, the best experience I’ve had buying a car. Jonathon and the team at Town and Country were a pleasure to work with. I can’t put into words how happy I was with the deal we came up with, and how willing everyone was to work with me. This is the dealership I’d recommend to my friends and family for many years to come. More
Excellent salesman Great experience. Was in and out within an hour to lease my next truck. I would recommend this dealership to anyone in my family or friends! Great experience. Was in and out within an hour to lease my next truck. I would recommend this dealership to anyone in my family or friends! More
Great dealership Always has a great serving attitude. Robert is so frreidly and always ready to help. Always has my car washed every time I come in. Thanks so much Always has a great serving attitude. Robert is so frreidly and always ready to help. Always has my car washed every time I come in. Thanks so much More
Very positive experience I was in the service department for my 15,000 mile service at no charge. I pulled in 30 minutes early for my appointment time. No problem. They took I was in the service department for my 15,000 mile service at no charge. I pulled in 30 minutes early for my appointment time. No problem. They took my car back and had the work done quickly. John D'Errico greeted me and processed me in quickly. Very friendly. He led me to the waiting area, showing me the complimentary water, restroom, popcorn and coffee along the way. I did forget to ask if there was a WiFi code, but didn't need it as it turned out. It was Hurricane Michael day, so when my car was ready he explained the service results and took me to my car which they had nicely pulled inside out of the weather. He gave me good instructions on how to exit the building. He was very helpful the whole time. Here are my reasons for only a 4 out of 5 star rating. The waiting room is kind of cruddy. Some chairs were in bad shape. The room is very small and the tv was very loud. I was glad not to wait very long for my car. Also was glad I had my own entertainment. My last car was from Hendrick Honda and I have to say their waiting area is not anything spectacular but is much nicer than town and country. My other point of feedback concerns my online appointment that I made almost 2 weeks ago. I asked for email and text reminders. I got each as soon as I made the appointment. I would have expected a reminder by one day out, but got no reminders closer to my appointment. I also added a question to my appointment, but never got a reply. More
Scheduled maintenance Excellent service. I loved everyone who worked with me. I feel comfortable that I am receiving exactly what I need to have completed and am not pressu Excellent service. I loved everyone who worked with me. I feel comfortable that I am receiving exactly what I need to have completed and am not pressured to get additional services. More
Excellent service and advisers Brandon was great for giving me the best discount possible. Service was fast and was clearly explained to me on what needed to be done. Brandon was great for giving me the best discount possible. Service was fast and was clearly explained to me on what needed to be done. More
Service experience Kevin Jaquez was very professional and courteous. I didn’t have to wait long while work was being done. They got my vehicle in and out quickly. A job Kevin Jaquez was very professional and courteous. I didn’t have to wait long while work was being done. They got my vehicle in and out quickly. A job well done. More