
Town and Country Toyota
Charlotte, NC
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1,138 Reviews of Town and Country Toyota
Great service department The service department is great. Staff is friendly. It was very busy yet the staff was calm and efficient. Car was done on time. Thank you! The service department is great. Staff is friendly. It was very busy yet the staff was calm and efficient. Car was done on time. Thank you! More
Customer Service Greg Fennell was great. His service from the moment I came to your dealership till the day I took delivery of the car was excellent. He explained all Greg Fennell was great. His service from the moment I came to your dealership till the day I took delivery of the car was excellent. He explained all features of the car which was helpful. More
Robert is a great rep Excellent and knowledgeable rep. He is very welcoming with a smile on the face. Robert has always great and reassuring word for his customer. He dese Excellent and knowledgeable rep. He is very welcoming with a smile on the face. Robert has always great and reassuring word for his customer. He deserve every promotion in toyota. More
Awesome experience overall Buying/Leasing a vehicle at Town and Country Toyota has been a great experience. This is the second vehicle that I have acquired here and both times Buying/Leasing a vehicle at Town and Country Toyota has been a great experience. This is the second vehicle that I have acquired here and both times I felt like I received outstanding customer service. Greg and Zygmond were very knowledgeable and actually listened to what I needed. I felt like I was valued as a customer. More
100k mile service When I called to schedule the appointment, I was told that my car only needed an oil change. When I arrived, I discovered that I needed 100K mile ser When I called to schedule the appointment, I was told that my car only needed an oil change. When I arrived, I discovered that I needed 100K mile service that would take over 2 hours. The people answering calls for the service dept don't know what they are doing. The actual service department is excellent!! More
A very positive service visit I was pleased with every aspect of my service visit. Stewart was friendly, very helpful and answered all my questions. I would suggest that he introdu I was pleased with every aspect of my service visit. Stewart was friendly, very helpful and answered all my questions. I would suggest that he introduce himself when we first meet. Because of visual issues, I could not read his name tag. He did not ask for my car keys and I realized it when I was in the waiting room. When I went to give them to him in the service area, I realized how much everyone looked alike and I didn't know his name. The waiting area was clean with comfortable furniture. I appreciated the 'back room' where I could sit at a table to get some work done away from the television.The service was performed in a reasonable time frame. More
Super Service - Gary Wilson Town & County has excellent serivce. The service depart runs like a well oile machine. The service rep was Gary Wilson, He greeted me with a smile Town & County has excellent serivce. The service depart runs like a well oile machine. The service rep was Gary Wilson, He greeted me with a smile and was so pleasant to deal with. He was kind and caring and he did an excellent job delivering the car on time as promised. Thank you Gary More
Review I actually would give the dealership a 4.9 star rating. My salesperson (Stephen) was knowledgable and helpful. He was not pushy which I greatly appr I actually would give the dealership a 4.9 star rating. My salesperson (Stephen) was knowledgable and helpful. He was not pushy which I greatly appreciated. The reason for my rating is that when I came to pick up the car, it was not properly detailed. There were greasy finger prints on the steering wheel and inside on the driver door. There were streak marks on the windshield and several of the side windows to the point that I could not see well to drive. My salesperson did take care of these things as soon as I pointed them out. More
Super Service! Town and Country has quality service, conscientious staff, complete explanations, no pressure, fair pricing, and efficiency. Stewart, at the service Town and Country has quality service, conscientious staff, complete explanations, no pressure, fair pricing, and efficiency. Stewart, at the service center, was extremely knowledgeable, helpful, and honest. I highly recommend Town and Country Toyota. More
I was impressed I've always disliked dealership service visits until this visit. They were warm and thorough and not sales pushy. Another dealer on my last new ca I've always disliked dealership service visits until this visit. They were warm and thorough and not sales pushy. Another dealer on my last new car tried to convince me I needed and alignment at 20k miles. Being a single woman they thought I was clueless and would fall for it. When I traded it at 55k miles it still didn't need an alignment. However I almost didn't show for my service visit at Town and Country. The reason was the person scheduling the appointment was not pleasant to deal with. I was dreading the appointment after the phone experience but was pleasantly surprised and very happy when I arrived. This is truly the first time I've ever had something good to say about a dealership service department!!!! I'll be back and my next Toyota may be bought there as well. More