Town and Country Toyota
Charlotte, NC
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1,099 Reviews of Town and Country Toyota
first time going to a Dealership that offered a great experience, fast and easy. Sales representative and managers were awesome. thanks again! experience, fast and easy. Sales representative and managers were awesome. thanks again! More
I had a good buying experience but was told I would be receiving a second key via mail and have yet to recieve it after 3 follow up attempts. The last call I made, I was told by the Sales Manager that the receiving a second key via mail and have yet to recieve it after 3 follow up attempts. The last call I made, I was told by the Sales Manager that the Sales person who told me that is no longer with them. He said that his Key person wasn't available and he couldn't promise me a second key. I asked him how I could go about receiving one and after thinking for a second He said I wouldn't have to worry about it, he'd take care of it. I have yet to recieve the second key and it's been over 6 weeks since I purchased the car. I've purchased a vehicle here before and recieved excellent service during that process and all service visits. I've also referred family members who have purchased from them also. However, due to my recent experience, I'm not aire I'd refer anyone to them again unless the commitment about the second key is kept as i was promised this multiple times but haven't recieved it yet. More