Town Center Nissan

Don't bother. I stopped by to buy a new pathfinder. I told them I was ready to buy and I saw online that they had a deal going on. The salesperson knew nothing abou I stopped by to buy a new pathfinder. I told them I was ready to buy and I saw online that they had a deal going on. The salesperson knew nothing about the online prices and that should have been my first clue…We did a test drive and I found a few issues with the car. We went to talk numbers. I started with a pretty low offer because I had shopped and found much better prices elsewhere. Mind you, most of these prices were out of state and I let them know that I wouldn’t be opposed to driving for such a great deal. I still decided to talk numbers and try and work out a deal. When I looked at the pricing sheet I found they added back questionable add-ons (paint protection, $250 floor mats, etc) and that took the price close MSRP again. I questioned these and the salesperson couldn't understand why I questioned the add-ons. Next they give me their financing sheet with payments and asked me which payment looked best. The payments ranged between $900 and $1100. The funny thing is they hadn't pulled my credit yet. When I asked about the interest-rate they couldn't answer me as to what their rate was on the sheet. Again, they seemed baffled that a 900 dollar payment looked bad to me. Who would pay that much a month for a $40000 car? I later figured out they were offering 13.9 interest. When I continued to balk at the numbers, they sent the sales manager over. We discussed my concerns with the price, we discussed my credit (which is really good, just below great), as well as a few concerns I had with the vehicle. He said to sit tight and he would see what he could do. He walked 15 feet away, said something to the salesperson and not two seconds later the person came back over to tell me “I guess you’re headed out of state” and "thanks for stopping by". No additional conversation or negotiation. I called a Nissan dealer in Gwinnett and told them what I was looking for and what I wanted pricewise. When I got there they had already worked up a few options they worked with me to hit my numbers. Thanks to them, I successfully purchased a pathfinder. Plus the new dealer didnt charge for any add-ons except for the dealer fee and they provide 2 years oil changes and maintence. More

LIES, CON GAME, UPSCALE, THREATS IF NEEDED SCOTT FINANCE MGR Beware RIP OFF!! I took my elderly parents there to look at a car advertised online. I had confirmed prior they had the car. On phone Sales rep was co Beware RIP OFF!! I took my elderly parents there to look at a car advertised online. I had confirmed prior they had the car. On phone Sales rep was confirmed sales ad automatic, base model...$9,999 Here's the CON: They drive up a car NOT what I wanted and $6000 OVER BUDGET. I refused it. 2) I wait 20 minutes Asked Wheres the car?? NO CAR. DIDNT HAVE IT, NEVER DID. I'm not happy. I ask WHY was I told you had it? Finance Manager SCOTT replied casually "Oh..Well..WE ARE JUST TRAINED to tell you WHATEVER WE NEED TO TO GET YOU IN HERE!" I was angry. I showed the ad I had. SCOTT FINANCE MGR got cocky, he asked if "I had it in writing?!" Uh duh, heres the ad<< He said i needed it at SALE POINT?! Scott- Finance Mgr went on to say hed give me a stick shift at that price...I was listening...but he would CHARGE ME FOR... FLOOR MATS, plastic covers??, RADIO?! DOC FEE, and a LIST OF OTHER ITEMS..totalling close to $3,000!! So "SCOTT FINANCE MGR AND I ARGUE". I simply stated the fact I was con gamed into coming here and THIS is how you treat customers?? He bodly said "YOUR ONE OF MANY UNHAPPY CUSTOMERS THAT COME THROUGH HERE AND I DONT REALLY CARE BECAUSE YOU DONT REALLY MATTER - BECAUSE WE WILL STILL SALE CARS WHEN YOU GO" WTH??!! 😲 I was so mad I sad if I didnt matter then the people outside should know they dont either. Granted i yelled and said I'd write this review as well as tell others about HIM and the dealership. No joke SCOTT MGR FINANCE SAID HE'D have me ARRESTED! Lmao. Really? Ok so I was livid!! I went outside took lipstick and wrote on my window that NISSAN SCREWED me. Scott did nothing. A crowd formed, people...even the employees applauded. My car sat there 1 more hour as they came back with another deal. A deal we couldnt afford. They also TRASHED OTHER NISSAN DEALERS SAYING STONE MOUNTAIN NISSAN WE'RE LIARS AND FRAUDS WORSE THAN NISSAN TOWN CENTER- How is that even possible?? I don't know if the other dealer is BAD but for sure this one is. LIES, Deception, FRAUD, THREATS, GAMES! Bad bad bad. STAY AWAY! More

Loyalty? Ha First off, I want to give kudos to Tony in the Service Department. He's been very communicative, makes sure I understand everything wrong with my car First off, I want to give kudos to Tony in the Service Department. He's been very communicative, makes sure I understand everything wrong with my car and makes sure I understand every step of the timeline to hopefully getting it back. And somehow he does it without stressing me out, which isn't easy. lol As for the sales department...not a happy person. For the last year I've been getting messages and emails regarding "loyalty incentives" if I trade in my car (which I bought there) and upgrade to something new. My car (obviously) is in for some fairly big service issues. So, last Friday I was just curious and did the online trade in value. It came back a little under $4,000. Shortly thereafter Ashley emailed me to see if I was ready to come in. I was VERY CLEAR and told her I had only been looking out of curiosity, that I was way too underwater in the car and that that wouldn't be an option. Then Heather calls me. She says, "No! You're a prior customer so we give THOUSANDS more than trade in value!!!" WITH HER ON THE PHONE I LOOKED UP HOW MUCH I STILL OWED. Almost $11,000. She had my trade in value. She STILL SWORE I would get enough on trade in to negate the amount I still owe. She said she wanted to set me up with a salesperson. I told her I didn't have a lot of time to blow at the dealership (I'm a single mom and work full time) so she needed to find out if this was realistic and call me back BEFORE setting me an appointment. She says she understands. I then get a video message from Scott saying he's going to meet with me. I try to call. I tell him I can't come in unless they are SURE they will be able to get me trade in value of at least how much I owe. He texts me and says I'm a prior customer so THAT is the easy part. Fine. I go in... I spend HOURS there looking at the car that I'd like to have. The car that I COULD afford with all these loyalty incentives I keep being promised. My budget is NO MORE than $400 per month. I work in accounting. I know my budget. I can not be swayed into thinking I can afford more. They start coming back with estimates of monthly payments...totaling $600-$700. "Well, the negative equity in your car is what's killing you." You mean...the negative equity that you ALREADY KNEW EXACTLY HOW MUCH IT WAS AND TOLD ME YOU COULD MAKE IT DISAPPEAR BECAUSE OTHERWISE I WOULDN'T EVEN COME IN??? THAT NEGATIVE EQUITY? HOURS later, I'm told there's nothing they can do...the negative equity is too much...the trade in value is too little... (it was EXACTLY what the online estimate was)...and when I said it just wasn't possible for me to go over $400 and jokingly said, "I mean not if you want me to keep the car"...the salesman replied with "Well, I mean, they wouldn't take it away for months down the road and that's not really our problem." Wow. Nice. I wonder how many single moms have been coerced into thinking they can afford something they can't because the salesman don't care about what happens to them when they leave the dealership. So, basically, I wasted HOURS that I don't have...when the dealership had ALL OF THE INFORMATION they needed in order to say, "yeah, you're right, that's not possible"...I let them run my credit because they seemed SOOOOOOOO sure, so THAT'S going to take a hit...and now I'm still in a loaner car to get my old car fixed. I'm disgusted. More

Don't Waste Your Time Wife went there with pre approved finance and check/voucher in hand, from Lawrenceville. How she walked away from there without a new Maxima is beyon Wife went there with pre approved finance and check/voucher in hand, from Lawrenceville. How she walked away from there without a new Maxima is beyond me. Bernard, who she said was the finance manager needs to take a class on business and customer service. I guess he was trying to make his quota on in-house financing or sales mark-up. Effie joke of a place and I highly recommend you visit any other Nissan establishment in the metro area other than this one. More

Outstanding Team Every step of the sales process was smooth and efficient. But, most impressively, the team was exceptional -- professional, sincerely kind, and all wo Every step of the sales process was smooth and efficient. But, most impressively, the team was exceptional -- professional, sincerely kind, and all worked far beyond the call of duty to ensure the highest standard of service and our complete satisfaction. That's true value, and it certainly earns our loyalty! More

Awesome experience They helped me with everything and it didn't take long to do the whole process. You can tell that they treat you like your family and not just a dolla They helped me with everything and it didn't take long to do the whole process. You can tell that they treat you like your family and not just a dollar sign. More

Women and Elderly Beware - Completey Unethical Dealership This company took advantage of my sweet elderly mother. I had no idea Mom had traded her 2013 for a 2016 until she mentioned it off-hand. She was call This company took advantage of my sweet elderly mother. I had no idea Mom had traded her 2013 for a 2016 until she mentioned it off-hand. She was called back in 2016 because a phantom buyer wanted her car. She came away with a base model (the 2013 was a luxury model), at a higher interest rate, longer term, and higher payment. Mom signed because she said she felt pressured and wanted to go home. Her fixed income is compromised and finances have been hugely impacted by the wolf in sheep's clothing that led her to this horrific circumstance. Clearly, Mom now has someone with her for large purchases and decisions. But honestly....I don't know how these people sleep at night. When I reviewed her 2013 and 2016 docs this evening, I wanted to throw up. I'm planning on calling the media. More

Horrible customer service. Beware!! Went in to return a Leaf from a lease. They said their system was down so they couldn't return it. They told me to come back later and began to argue Went in to return a Leaf from a lease. They said their system was down so they couldn't return it. They told me to come back later and began to argue with me. Percy was very short and nasty and acted totally unprofessionally. Wouldn't help to come up with a solution. I went up the road to Cherokee County and returned the Leaf at Sutherlin Nissan, no problem, and all done by hand and without a computer system!! They helped solve my problem and didn't berate me like at Town Center. Beware Town Center Nissan!! More

Service has gone down Don't bother with the service department. Going there is a complete waste of time and money. All they care about is how much money they pull out of yo Don't bother with the service department. Going there is a complete waste of time and money. All they care about is how much money they pull out of you. I have been going to them for a while but the last two times were a joke. The first time they kept my car the entire day (Saturday) and never touched the car. The second time they charged me over $100.00 for a diagnostic and said I needed two catalytic converters and four oxygen sensors which I had replaced in January from another shop. All they are good for is oil changes. Don't trust them for anything else. More

Intentionally deceptive advertising Their advertising is intentionally misleading. When questioned about the promotion, they will not clarify the ads until after you sit through their hi Their advertising is intentionally misleading. When questioned about the promotion, they will not clarify the ads until after you sit through their high pressure sales pitch, only to find out the ad was implying something that was not accurate or valid. More