Town Center Nissan

Recommended by friends Town Center Nissan was used by several friends of mine and they all seemed pleased with the experience. I was equally so. The process was simple and Town Center Nissan was used by several friends of mine and they all seemed pleased with the experience. I was equally so. The process was simple and I love my car. I would definitely return if and when I need to replace my current vehicle! More

SERVICE IS ABSOLUTELY AWFUL! We took our car in for repairs from a minor accident on 7/7/15. My insurance company issued this dealership a check for $914.73 on 7/26/15. On 8/20/1 We took our car in for repairs from a minor accident on 7/7/15. My insurance company issued this dealership a check for $914.73 on 7/26/15. On 8/20/15, the car was FINALLY READY, and Dominique told my wife we had to pay in full because they had not received payment from our insurance. On 8/27/15, I left a message on Julie Ann's ( in charge of accounts payable ) voicemail with all the pertinent information including my cell number requesting that she look into this and call me back. It's now 9/1/15, and I'm still waiting for someone from this dealership to call me. After contacting State Farm, I was notified the dealership cashed the check on 8/31/15. We made several phone calls and 2 visits to the dealership, but nobody attempted to return our money. More

positive experience,very courteous staff never pressured into buying,easy to deal with,dealt with aziz,rodney and jusef,all were pleasant and helpful,would recommend them to friends since the never pressured into buying,easy to deal with,dealt with aziz,rodney and jusef,all were pleasant and helpful,would recommend them to friends since they made it easy to deal with them More

SERVICE SUCKS there is a recall on 2009 altima. steering column lock.. i have been trying to get an appointment since 8/4/15. i have spoke to everyone in the servic there is a recall on 2009 altima. steering column lock.. i have been trying to get an appointment since 8/4/15. i have spoke to everyone in the service department. the first person told me to bring it in on sat. to evaluate. he would have a service wrighter call me. never called. i called the next day thay said they dont do that work on sat. let me talk to your boss. he said we dont do that kind of work on sat. i said let me talk to the manager. not here. i lert a message to call me back. still havent heard from him. called back said let me talk to the branch manager. not in. left message for kent grant still havent heard from him. then i get a letter in the mail from town center on the 7th telling me about the recall and how i didnt respond to the last notice they sent me. i didnt even buy my car there. i didnt respond to the recall i got from nissan because they just said it was just a part that was over oiled.i am going to trade my car in. In nov. for a new one and it will not be at town center nissan. THANKS FOR YOUR CUSTOMER NO SERVICE! More

worst experience ever I only gave one star because I had too to write the review. This was the worst experience I've had trying to buy a new car. The sales staff was very r I only gave one star because I had too to write the review. This was the worst experience I've had trying to buy a new car. The sales staff was very rude and unprofessional. The customer service was horrible. As a returning customer, I expected more. I would not recommend this dealership unless you want to overpay for a vehicle and get low balled in your trade in. I had secured my own financing and they were basically just trying to max out the loan value instead of trying to negotiate a deal that I was comfortable with. The salesperson's name is not listed as an option but his name was Nick Pullano. He basically told me to take my business elsewhere and that's what I did. Furthermore, the vehicle I came for in the beginning was not even there in the beginning after I was told on the phone it was. Then, he came back and later said it was. More

Worst Dealership This is the worst dealership!!! Do not trust them and especially do not use their service department. They do not know what they are doing! We were This is the worst dealership!!! Do not trust them and especially do not use their service department. They do not know what they are doing! We were on vacation and our truck started running rough. We looked on the web and found the closest Nissan dealership, which was the service center at Town Center Nissan. We had taken very good care of our vehicle (in fact, we had it serviced a week before we left on vacation) and we loved the truck. We were even planning on buying a new Nissan truck when this one needed to be retired. Town Center Nissan misdiagnosed the problem as faulty ignition coils. After a $1200 repair the truck was still running rough and the next diagnosis was a blocked catalytic converter. They stated that they did not have parts on hand to replace the catalytic converter but they could just clear the blockage and it would be fine for us to continue to our destination and then return home where we could schedule the repair. They were wrong!!! What they did was ruin the engine and ended up costing us over $6400. When we confronted them, they told us it was not their fault. In our attempts to try and resolve the problem they have lied to the Nissan corporate office, changed their story many times, and just given us the runaround. Do not trust this dealership! More

Can't stick to a deal Sent them a deal from another dealership. Got my trade in value from their site. My car is a 2015 with 1300 miles. I get there and they want to low ba Sent them a deal from another dealership. Got my trade in value from their site. My car is a 2015 with 1300 miles. I get there and they want to low ball me. Waist of time. More

Unorganized service Department. I arrived at 8:02 for a simple oil change and to have my tire pressure checked. I was not seen to have my car sent for service until 8:36. There is I arrived at 8:02 for a simple oil change and to have my tire pressure checked. I was not seen to have my car sent for service until 8:36. There is no need to have two lanes if the sevice staff are only going to serve one lane over the other. All of the Nissan customer's time is precious however, their actions indicate differently. I proactively planned accordingly to avoid the long wait period expected on a Saturday but it appears to no avail. The service staff member added insult to injjury by telling me that the sevice department has a "first come, first serve" policy. I was first before 4 other customers. I am very frustated and down right disappointed in my experience here. Your website states that your customers receive exceptional service here at Towncenter... I think you need to update your Mission Statement because that definately is not my experience. More

Pleasant transaction. Not pushy and respectful of my time. Doing business with this dealership was pleasant. I don't like when sales people play games or are pushy. My sales person understood and respected my Doing business with this dealership was pleasant. I don't like when sales people play games or are pushy. My sales person understood and respected my buying style. Very professional and courteous. Helped me to see the benefits of my new car and I'm grateful. Nice dealership. Awesome staff! More

Service department should not be trusted We were traveling thorough Georgia on I-75 when our truck started to misfire and the check engine light came on. We took our vehicle and the diagnosis We were traveling thorough Georgia on I-75 when our truck started to misfire and the check engine light came on. We took our vehicle and the diagnosis was bad ignition coils. We paid close to $1200.00 to have the coils and plugs replaced. After picking up our vehicle we got about a mile or two away from the dealership when our vehicle started acting up again. The diagnosis this time was the rear catalytic converter was obstructed and both converters on the passenger would need to be replaced. Unfortunately the service department did not have parts on hand but the service advisor told us he could have a mechanic remove the obstruction in the catalytic converter to get us back on the road and we could have the replacement done when we got home. The service advisor reiterated several times that the vehicle would be safe to drive. Unfortunately that was not the case as that catalyst material they tried to remove made its way through the exhaust manifold and throughout the engine destroying our engine. Now dealer states they are not at fault and advised us against driving the vehicle. Very dishonest and I could not recommend this service department to anyone, ever. More