Towbin Dodge RAM

Awesome Service Came into the dealership just looking, but with Roni's excellent attitude and great knowledge, she showed us so many features that my research did not Came into the dealership just looking, but with Roni's excellent attitude and great knowledge, she showed us so many features that my research did not make our decision, she instead helped make our decision. I will definitely be back to purchase any future vehicles with Roni More

*UPDATE ON REVIEW *This is an update to my original review below 8-22-14 Jerrell Carroll addressed my issues with my truck today, and all appears to be resolve *This is an update to my original review below 8-22-14 Jerrell Carroll addressed my issues with my truck today, and all appears to be resolved. I brought the truck back in this morning and Jerrell met me at the Service Department to make sure all the issues with the engine were pointed out and addressed to the service manager and technician. I was given a courtesy vehicle at no charge while the repairs are being made. Jerrell also said I will have a full tank of gas and a gift card for the inconvenience. I'd like to thank Jerrell, Roni, and Rick in service for going above and beyond today to make an initially negative experience in to a positive one. It took a few weeks to get things rectified, but I'm now looking forward to getting my truck back on the road. Thanks again guys for turning my experience at your dealership around! 8-20-14 I was in the market for a used truck, and found the vehicle I wanted on Cars.com. The 2006 Dodge Dakota was located at Towbin Dodge in Henderson, and I dealt with Roni Briones, who eventually ended up as my sales consultant for the purchase of the truck. Roni was great from start to finish. I was only interested in that particular truck on the lot, and she had it ready and waiting on the lot for the test drive before I arrived. She even let me drive the truck up the road to my house to let my wife take a look at it before we decided to buy it. I noticed a few things things on the test drive that needed attention. Cruise control would not set, and there was an oil leak coming from the under carriage. Roni contacted the service department before the sale of the vehicle was finalized to get the two fixes done, but I had to make an appointment for another day. I brought the truck back about a week later for the service, and was then told the sales manager would NOT make the necessary repairs that were agreed upon before purchase. I had even purchased an extended 3 year comprehensive warranty, but was told I could not bring the truck back in for 30 days after purchase because the repairs would have been viewed as "pre-existing" conditions. REALLY??! Needless to say, this was an outrage, as the repairs were estimated to be $1200 or more. I wasn't about to pay that much money for repairs on a vehicle I had just driven off the lot a week prior. I had to make numerous calls to the customer care department, the service department, and the sales manager before they agreed to fix it. My sales rep Roni kept in constant contact with me throughout this, and eventually, almost a week later, they agreed to make the repairs. However, after picking the vehicle back up, there are still leaks coming from the bottom of the engine somewhere, and it needs to be brought back in to be fixed properly. If you're in the market for a NEW vehicle, Towbin Dodge has friendly staff, excellent customer service, and there really was no pressure to buy. I thought the price was pretty good on my used purchase. $11,999 for a 2006 Dakota with only 38K miles on it. However, I'm just glad that I noticed the necessary repairs that needed to be done before I bought it because if I had brought it back a few days later without noticing, I would have been stuck with the bill. I was very appreciative of Roni's honesty and general concern with my problem, and I would recommend her for assistance in purchasing a vehicle. Upper management on the sales team and whoever does inspection on the used vehicles they put on their lot before sale need to do their homework better. The service staff was friendly, nothing personal against them, but thus far, I still have an oil leak that needs to be fixed. More

Awesome experience Roni was very professional. She was upfront and really aware of the dealers policies and procedures. Best sales experience I have had in years. Just a Roni was very professional. She was upfront and really aware of the dealers policies and procedures. Best sales experience I have had in years. Just an excellent overall experience. More

I would recommend Mr Tim watts he helped us a lot Me and my mom came there to purchase a car and Mr Tim watts was nice and showed us a nice selection of cars I would come back in the future to purchas Me and my mom came there to purchase a car and Mr Tim watts was nice and showed us a nice selection of cars I would come back in the future to purchase a car from him More

2014 Charger R/T !! :) When we engaged in our journey towards finding our new charger, we had a lot of questions and were unsure of what we were looking for, thankfully Tim When we engaged in our journey towards finding our new charger, we had a lot of questions and were unsure of what we were looking for, thankfully Tim watts was there to answer all of our questions on all three trips taken to the dealership. He was very helpful and patient with us, at no point did we feel rushed to make a purchase. It was an over all great experience. Thank you for all of your help! More

Towbin Dodge is SUPERB all around Where do I begin??? There are so many NICE words to describe all the staff at Towbin. I guess we should start with Tom Lundy who sold me my 2007 Dodge Where do I begin??? There are so many NICE words to describe all the staff at Towbin. I guess we should start with Tom Lundy who sold me my 2007 Dodge Magnum. The best experience I have ever had a dealership. Tom was friendly and got me the best deal on my dream car. Not to mention, some of the members of my car club, came in and got upgrades of their vehicles and had a great experience through Tom as well. The service department offered our car club a free car wash and Oscar Palma, Freddy, and Brad (?) took great care of all our member's cars. My husband went in to get his 2011 Charger washed and the same day walked out with an upgrade!!! A 2014 Dodge Charger R/T!!!! We purchased 2 vehicles in less than a month. Grant in the parts dept got me a great deal on my dash cover and always has an answer for all my car needs when it comes to parts and upgrades and helps me save money all around. Grant even referred me to a woman to get embroidery custom work done on my dash cover and I should be getting it back tomorrow. I cannot tell you how excited I am Chantel in Finance works FAST!!! She got me out of there in less than 30 min with all my paperwork completed. Bill Johnson and Tom make a great team together. Those two are the ones to deal with when you are in the market of purchasing a vehicle. They don't pressure you, they listen to your wants, they work really hard to get want you want, and they are HONEST!!! How many dealerships have those around??? Towbin Dodge, that's who!!! Great job guys...and ladies! They even got my brother in law a vehicle. MOPAR or NO CAR!!! I give you 10 fingers up because two thumbs is not enough!!! :) More

Towbin Dodge #1 for a reason you guys rook!!!!!!!!!!!!!! Tom Lundy and his manager Bill are awesome, I will be buying all my cars from Towbin Dodge moving forward, I bought 1 car for my wife and was treated Tom Lundy and his manager Bill are awesome, I will be buying all my cars from Towbin Dodge moving forward, I bought 1 car for my wife and was treated awesome went in for service on my Charger I had got from another dealer (Chapman which I was not impressed with at all), the service department was so friendly and helpful (Thank you Oscar Palma) at Towbin I replaced my charger that day with a new one and Tom Lundy and Bill worked me another great deal that I couldn't walk away from. Then I sent my Friend there and my Brother 2 weeks later and they both said the same about Tom and Bill and both bought new cars also. that's 4 cars in a 5 1/2 weeks. Way to go Towbin, see you soon when you get the new 2015's in... Thank you Towbin for taking car of my family and friends and getting us into some sweet cars, you guys rock!!!! More

Extremely kind and helpful I've been going through some rough times and needed to trade in my beloved Dodge Durango for something that cost less. My salesman, Quest, was awesom I've been going through some rough times and needed to trade in my beloved Dodge Durango for something that cost less. My salesman, Quest, was awesome. He found me the perfect replacement, a Dodge Journey and went out of his way to make sure he did everything he could to help me. My last experience wasn't that great but I got the right salesman who understood life can be hard at times. Matt in the finance department worked hard on getting me the right payments also. So I definitely recommend you go see Quest for a new or used car. He will go out of his way to do the right thing. I never thought there was such a thing as an honest car salesman, but you can count on Quest. More