Towbin Dodge RAM

The service center at this place is horrible. I’ve had two other bad experiences here with them upselling unnecessary services and was forced to go back there since they had the part for a Ram Fu I’ve had two other bad experiences here with them upselling unnecessary services and was forced to go back there since they had the part for a Ram Fuel pump recall. They have about 20 people standing around in the check in bay and no one helping to get the truck checked in, too busy with their personal conversations. Since I’ve had issues getting the recall done I called FCA myself to book the appointment way in advance. I get there and the service manager stops the SAnfrom competing the check in and tells me he don’t care what FCA booked and that the parts he has are for his book of customers. He was rude, condescending, and could care less. Offered no solution. If I were you I would run away from this dealer at all costs. Desert 215 needed up having the part and took care of me right away. More

BE CAREFUL with Towbin Dodge. Even that I worked there they screwed me off 10 thousand dollars. I had a 2019 F-150 a d stop by Towbin Dodge, to check on Challengers. Was greet Even that I worked there they screwed me off 10 thousand dollars. I had a 2019 F-150 a d stop by Towbin Dodge, to check on Challengers. Was greeted by an old friend called Alex. I asked for Challengers and a guy call FREDERICK "CHEF" walked in our conversation and started trying to help. The Sales Manager , Lloyd ANDERSON , recognized me and even that I showed then a $ 29 k evaluation from CARMAX , Lloyd told me they could offer me 26k for my truck.....I noticed my paperwork from CARMAX disappeared and I saw the General Manager whispering at CHEF's ears. They offered me a 2016 Dodge Challenger to trade for my truck. They brought the Carfax for my truck and the Challenger and Lloyd started telling me it was a great trade. When I told them I was leaving, Lloyd did everything to not let me leave the dealer...he promised me back up camera, tinted windows. I stayed there for 4 hours, and they lied to me for 4 hours. I was tired and agree to go ahead with the trade, in 2 minutes FRDERICK CHEF removed the license plate in my truck for a dealers license. They told me to drive the truck because they would install the backup camera. 30 days went by, CHEF called me to get the CHALLENGER, to my surprise he lent me another truck, told me the Challenger wasn't ready and they already sold my truck...little he knows I drove by 3 days later and my truck was in their lot for sake for $29,900. Frederick CHEF told me he was going to deliver my Challenger and bring to my home. When he came to my home at 10 pm I noticed the backup camera was the cheapest one $ 25 dollars and they charged me without my authorization $ 700 for a backup camera. I went back to the dealer and the Sales manager LLOYD ANDERSON, told me the number was fictitious, so the DMV wouldn't charge too much taxes??? Is that legal, and I confess I didn't even understand his answer...I ended up finding out I lost 10 k trading my truck for the Challenger. They are crooks. Do not buy at this place and if you see LLOYD ANDERSON and FREDERICK CHEF run away...they will backstab you. How can they sleep at night? Scammers. How come this dealer still open? They screwing people every single day. Go to CARMAX they give 30 days for you to decide to stay with the car or not. Karma will get you Lloyd and Frederick Chef. They are crooks, the owner's PUPPETS. KARMA IS A xxxxx More

I had a 8 AM appointment, I got there at approximately 7:15 AM . The service advisor came out almost immediately, he went over my car with me and with in minutes they took it back for regular maintenance. 7:15 AM . The service advisor came out almost immediately, he went over my car with me and with in minutes they took it back for regular maintenance. It was serviced and washed and I was out the door before 8AM . Awesome!! More

Communication has been, timely, consistent and Adrian has answered/returned all my calls as well as answered all my questions. answered/returned all my calls as well as answered all my questions. More

Andrae at Towbin Dodge is the one to go too. He’s the best, hands down. He’s the best, hands down. More

Great service, friendly, fast and efficient. All of my interactions have been fantastic since the purchase of my vehicle All of my interactions have been fantastic since the purchase of my vehicle More

Horrible customer service and communication. Been working with them for months. Mark up on the vehicles not the best deal in town and low ball for trade ins. Worst car purchasing experience eve Been working with them for months. Mark up on the vehicles not the best deal in town and low ball for trade ins. Worst car purchasing experience ever. More

Bobby was extremely helpful and super nice. She made it easy for me with dropping off and picking up my car and she explains everything to a tea. Great employee! She made it easy for me with dropping off and picking up my car and she explains everything to a tea. Great employee! More

Service was great, got me in right away, wanted to know if there was anything I wanted while waiting, kept me up date, great experience!😃 if there was anything I wanted while waiting, kept me up date, great experience!😃 More

Wanted to specify that Pablo was absolutely fabulous on a recent purchase of a Ram 2500 pickup 🛻. I am very knowledgeable in the automotive industry as a licensed used car dealer and Pablo wasis very profes recent purchase of a Ram 2500 pickup 🛻. I am very knowledgeable in the automotive industry as a licensed used car dealer and Pablo wasis very professional and completely honest in every regard. Be assured that I will be doing more business with Pablo in the near future. More