Torrington Toyota

Technicians needs improvement! Writing this comment is very difficult because I did business with Torrington Toyota for many years. But I can't let this issue go away. I have two Si Writing this comment is very difficult because I did business with Torrington Toyota for many years. But I can't let this issue go away. I have two Sienna minivans. On last Tuesday I dropped off my red one, was told I need new battery, new tires and have a recall. I let them kept van for two days and picked up on Friday and at same time I dropped off my gray minivan for the recall too. They were nice, good smiles, so I left good reviews. But that is really only for their attitude not for their technique and management. At Friday night, I drove the red one to Long Island, and tried all the USB or other charges, not working. I use it everyday and It was fine before I do the maintenance. On Monday morning, I have to send my daughter to PA with her lot of luggage, so I picked up the another gray one and loaded then left. Next issue is really unbelievable and unforgivable , the signal lights is totally not working, in the holiday and heavy traffic, we had 5 hours driving without the left or right turn signal, very dangerous. Then tried the USB and chargers , neither works. It is not single things. I like have them check the records how many times we need send back to re service after maintenance. I am a very kind person, It happened before , I always thought I gave them too little time to do the maintenance, so this time I did let them have three days and it happened again. Do you think they should take 5 minutes to test basic functions after they complete the jobs? Do you think the technician need more careful and well practiced before starting to do the real job. The most important thing is it caused big risk at driving after maintenance. I felt not safe and worried after maintenance every time . My neighbor she drove with me today had a minivan was damaged battery after maintenance couple months ago. Now we are in the hotel in PA worrying about how we drive back without signal lights if tomorrow we getting late! More

Leasing experience Our experience at Torrington Toyota this week was without a doubt the best dealer interaction we have ever had. No pressure, helpful insight -I can't Our experience at Torrington Toyota this week was without a doubt the best dealer interaction we have ever had. No pressure, helpful insight -I can't say enough. Randywas great-very patient and informative. As was Dave. A long ride for us(over an hour) but well worth it. Thanks. - Dana ,Vernon Ct. More

First time service on truck. My first time at Torrington Toyota, made an appointment for 7am on a Saturday. Got there 5 minutes early and kurtis brought my truck right in. Kurti My first time at Torrington Toyota, made an appointment for 7am on a Saturday. Got there 5 minutes early and kurtis brought my truck right in. Kurtis explained the repair to me and what it would cost.. They had told me the job would take 1 hour, and it was completed in under 45 minutes. I left Torrington Toyota earlier than expected and was completely satisfied. Will be back again. I would recommend Torrington Toyota to anyone who wants the Toyota serviced. Dave More

service I love bringing my car there, everyone from the call to set up appointment, to Vance for explaining what I need done, the work itself . I love bringing my car there, everyone from the call to set up appointment, to Vance for explaining what I need done, the work itself . More

How to make getting a new car a great experience I want to thank you for a wonderful exoerience in choosing a new car and selecting the best dealer for me., Randy is an exceptional representative fo I want to thank you for a wonderful exoerience in choosing a new car and selecting the best dealer for me., Randy is an exceptional representative for both Torrrington Toyota and the Toyota corporation. His knowledge of the products and services are remarkable, More important to me was his patience and support in his step by step approach to all of the systems in my new car. He is the perfect model for interacting with customers and Toyota. I chose to travel to this dealer for just this kind of support. Dave in the financial department is a also a strong representative and asset for this dealer and Toyota. More

Wonderful buying experience! Randy's professionalism was exceptional. His knowledge of Toyota company and its products was very helpful as he assisted us in making the right choi Randy's professionalism was exceptional. His knowledge of Toyota company and its products was very helpful as he assisted us in making the right choice for our family. His sense of humor made the entire experience extremelly enjoyable. And we love the car! More

I just purchased my 7th car at Torrington Toyota I have been coming here for many years because I like the sales staff. Randy has always taken his time to get me the car I want at the best price. I a I have been coming here for many years because I like the sales staff. Randy has always taken his time to get me the car I want at the best price. I am treated well here and not like a number. Everyone knows my name here and I always have a great experience. Randy and DANNY always take care of me. I would recommend Torrington Toyota to anyone who needs a car. More

Service The level of service was outstanding. Vance your asst service manager was great. They had me in and out in no time. Everything was done in a.very prof The level of service was outstanding. Vance your asst service manager was great. They had me in and out in no time. Everything was done in a.very professional manner. Thank you . More

Best Dealership Around Bought almost all of my Toyota's here, great service, awesome people, no hassle or pressure, always have taken care of me, great service dept., will a Bought almost all of my Toyota's here, great service, awesome people, no hassle or pressure, always have taken care of me, great service dept., will always go there and recommend to everyone. A++++++++++ Establishment! More

Customer Centered Service A lot of auto service at Toyota dealerships today is shallow, patronizing behavior that only tries to add more charges to a customer's bill after they A lot of auto service at Toyota dealerships today is shallow, patronizing behavior that only tries to add more charges to a customer's bill after they get your vehicle up on a lift. I had an ongoing problem with my Toyota Tacoma that was not appropriately addressed by the dealer from whom I bought the vehicle. Torrington Toyota's service representative renewed my faith in quality repair, unlike the original dealership. His thoughtful, intelligent, customer-centered actions addressed a remedy cost-effectively for my truck's problem. I felt the service team (rep and technician) really had my best interest in mind. It's been a long time since I've felt I wasn't being strung up by a repair service. Thank you. More