Torrington Toyota

Great Service Easy to schedule, fast service, didn't take too long, all good! I would heartedly recommend this dealer to anyone serious about shopping for a Toyota Easy to schedule, fast service, didn't take too long, all good! I would heartedly recommend this dealer to anyone serious about shopping for a Toyota More

New tundra Larry Valenta helped me purchasung my new tundra. Great salesman. Made the transaction quick and easy. Torrington toyota is definatly a top notch d Larry Valenta helped me purchasung my new tundra. Great salesman. Made the transaction quick and easy. Torrington toyota is definatly a top notch dealership who cares about the customer not just the sale. Scott S More

2019 Tacoma Larry Valenta is a great asset to the Torrington Toyota Team. His no pressure guidance helped me find the right truck. Thank you Gerry McMahon Larry Valenta is a great asset to the Torrington Toyota Team. His no pressure guidance helped me find the right truck. Thank you Gerry McMahon More

2nd Purchase from Tee Just purchased my 2nd Toyota from Tee at Torrington Toyota. Always a pleasure working with him. Extremely knowledgeable and zero pressure. Highly r Just purchased my 2nd Toyota from Tee at Torrington Toyota. Always a pleasure working with him. Extremely knowledgeable and zero pressure. Highly recommended. Will definitely be a return customer. More

I survived unscathed! I had no problem with having my questions answered by Randy. and I thought he went out of his way, to accomodate me, with a time I could pick up my ca I had no problem with having my questions answered by Randy. and I thought he went out of his way, to accomodate me, with a time I could pick up my car. He didn't rush me through all the bells and whistles-he spent a lot of time going over everything. And I found it rather nice that David didn't try selling me extra coverage that really wouldn't have helped me. It was one of the rare times I didn't feel pressured. Lastly, I couln't help eavesdropping, while having my paperwork done...and even that was entertaining! More

Torrington Toyota Service and Sales Department. Had a road noise that was getting worse. Service manager, Vance recommended a road test with one of the technicians. Went out with Dave and he recogn Had a road noise that was getting worse. Service manager, Vance recommended a road test with one of the technicians. Went out with Dave and he recognized the problem right away. They scheduled service the next day and gave me a loaner car to use. Needed new wheel bearings and the related problems. Vance called me to explain the problem and to get approval for the work. They completed the work in a reasonable time. Vance went through the invoice and all that was done to my Toyota. I have been dealing with Torrington Toyota for many years. I have never been let down by the service department. The Sale department is also excellent. I have bee buying my cars from Tee, He is excellent. Dave Dolinsky More

10k service on 18 Highlander--Happy customer Avon CT Excellent service with personalized service This dealership has a family feel and culture different from other Toyota Dealerships---Why is that impo Excellent service with personalized service This dealership has a family feel and culture different from other Toyota Dealerships---Why is that important? Its because every employee understands and is committed to creating a positive customer experience Also want to note that we live in Avon and drive right past the local dealership to head up to Torrington----all because the service is better More

Botched oil change.Made my car unsafe! My simple oil change took over 2 hours of waiting. The service writer offered to do the airbag recall, 30 minutes after that I was told they didnt hav My simple oil change took over 2 hours of waiting. The service writer offered to do the airbag recall, 30 minutes after that I was told they didnt have the part. An hour after that it turned out they did but it would be another hour to put in. When I finally get my car back my dash camera was unplugged and thrown on the floor and my weather tech floor mats were thrown in my trunk. The floor mat recall did not involve my Corolla and there was no reason to scratch up and dirty my floor mats by throwing them in the trunk. When I got my car home and popped the hood I found an oil soaked rag stuck in between the engine cover and the engine itself. Great place for an oily rag, right next to the engine! My car could have caught on fire thanks to the tech. Not only that but when I went to replace my head unit I found my hazard light switch was unplugged. I'll never be going back and I'll tell everyone I know to avoid them. More

All around a very good sales and service experience I am now on my sixth year with Torrington Toyota. All experiences have been very pleasant from the sales to the service staff and even an owner of thi I am now on my sixth year with Torrington Toyota. All experiences have been very pleasant from the sales to the service staff and even an owner of this dealership. He was very eager for my business and worked out a very fair deal on an equity trade-in. The online appointment calendar is a very convenient feature as well. Facility is always neat and comfortable while awaiting service. Give them try, you wont be disappointed More

Best dealership experience so far It was a very pleasant experience buying a car from Torrington Toyota. My wife and I bought a cheaper used car there on 11/16/18 (2005 Mitsubishi Lanc It was a very pleasant experience buying a car from Torrington Toyota. My wife and I bought a cheaper used car there on 11/16/18 (2005 Mitsubishi Lancer, a one owner car with 97k miles). We recently bought a more expensive car elsewhere and had to get something cheaper. The salesman, Gil, was great. We were able to look at the car on the same day that I talked to him over the phone. I mentioned that a concern for me was the condition of the underside of the vehicle. When we got there, he had a service tech put it on a lift so I could look underneath (the tech stayed late to do this for us). Price seemed a bit high, but they put a lot of new parts on the car before selling it, so I was fine with it (new exhaust from the manifold back, tie rod ends, sway bar links, brake pads, brand new tires, wipers). Looked good, so my wife and I test drove it, without an employee. The last couple dealerships I dealt with had an employee go with me on test drives. After that, we went up the road to Sullivan Chevrolet to look at something else, and the salesman there said he couldn’t find the keys, and we made that appointment two days prior. Ridiculous. Went back to Torrington Toyota and filled out a credit application. We picked up the car four days later (would’ve been three days later, but we got our first snow storm of the season that day). The entire process went quickly and smoothly, all the employees we dealt with were very nice and helpful, and they always got back to me quickly when I would call or text. I highly recommend this dealership. I have no experience with the service department and probably won’t get any, as I do most of my own car work and use an independent mechanic for more serious issues. I can say that the tech that put the car on the lift for us seemed very nice and helpful. Oh, and the car did come with a 60 day, 3,000 mile warranty, which is perfectly acceptable since it is a 13 year old vehicle. More