Tooele Motor Company

Really relaxed group of people. The guys folks at performance in Tooele are different than other dealerships I have dealt with. The only concern they have is to make the custtomer co The guys folks at performance in Tooele are different than other dealerships I have dealt with. The only concern they have is to make the custtomer comfortable and to help them buy the vehicle that is best suited to their needs. They work very hard behind the scenes to get that vehicle. More

Ford Escape Excellent service with Nathan Shepherd today. He was helpful and informative without being too pushy. I'd recommend this company to anyone. A great Excellent service with Nathan Shepherd today. He was helpful and informative without being too pushy. I'd recommend this company to anyone. A great experience! More

Great experience They are great to work with it was the best experience I had buying a vehicle All of the staff is very friendly and easy to work with They are great to work with it was the best experience I had buying a vehicle All of the staff is very friendly and easy to work with More

WORST SERVICE EVER!!!!! I had a oil pump bust while on the road and the repair cost $1850.00 and 3 days later the oil pump busted again in a different city and these guys sa I had a oil pump bust while on the road and the repair cost $1850.00 and 3 days later the oil pump busted again in a different city and these guys say that they don't want to cover try to return pump!!! Now I have bought 2 oil pumps in 3 days and get nothing back for it!!! (Also the second place was $400.00 cheaper and had my truck done in less time). Don't get scammed by these people like I did!! More

breach of contract A recent breach of contract with the Performance Ford dealership in Tooele Utah has changed my loyalty to the Ford auto company and the individual dea A recent breach of contract with the Performance Ford dealership in Tooele Utah has changed my loyalty to the Ford auto company and the individual dealerships. In 2014, I purchased a five- year protection plan (Auto Butler) from the Ford dealership in Tooele. For whatever reason the dealership signed the contract with me rather than (Auto Butler) and the dealership provides the service, not (Auto Butler). The contract states that Performance will service my vehicle twice a year for five years for both the outside (paint protection) and interior. Although I purchased this protection plan for a 2014 Ford F-150 Truck, that truck was totaled in an accident in June 2016. I purchased a new 2015 Ford F-150 Truck in September 2016, thinking that because I had purchased a protection plan for 10 services over the next 5 years, the dealership would honor it for my new truck. ( NOT !!! ) I have used only 3 services on the plan with a remaining 7 up to 2019. The dealership changed general managers and if the prior manager were still there, this wouldn't even be an issue. I’m sure in the history of many of the dealerships, they have honored their contracts when customers upgrade to a new vehicle with contract services remaining . I have purchased 5 Ford trucks in the past 10 years and we are also on our 3rd Explorer in 10 years. I think we have shown loyalty to the Ford Company and don't understand why they can't show loyalty to their customers. I contacted the Ford Corporation with my problem; however, they stated that they do not get involved in any individual dealerships policies or practices because they are owned by private organizations. Therefore, Ford Corporation was not any help in resolving this issue nor was the management at Performance Ford. “. The total contract value was $299.00 which amounts to $29.90 per service. When a dealership has a multi-million-dollar inventory, the cost to the dealership would seem inconsequential versus loyal customers. ( Let the Buyer Beware !) Thank you, Greg Martin More

Buying process was pleasant My husband and I brought a PT Cruiser with high mileage to the service department for a diagnostic of what would be causing an oil leak. We were told My husband and I brought a PT Cruiser with high mileage to the service department for a diagnostic of what would be causing an oil leak. We were told it was also leaking transmission fluid. We enjoyed our PT Cruiser a lot, but after considering it's age and high mileage and how expensive it would be to fix it we considered making a trade instead. George helped us check some cars and test drive them so we could find one that we were comfortable with. He was not pushy, but pleasant and informative. We were very satisfied with our pleasant experience, both with George Ripsom and the finance manager, Danno Smith. More

Help with dead battery I stopped in to see if it was possible for someone to help with a dead battery at the Walmart next door and and the guys here were awesome!! Jeff got I stopped in to see if it was possible for someone to help with a dead battery at the Walmart next door and and the guys here were awesome!! Jeff got my van started and I bought a new battery. Because I had left my van overnight at the Walmart I now had two cars there. Even though they were really busy, Jeff took the time to drive one of them to my house for me. This is what I call customer service!! Thanks so much for your help! It was greatly appreciated!! More

Oil change I took my truck in for a oil change before leaving town.i had oil shoe prints on my floor mats and when I stopped for gas I noticed oil dripping under I took my truck in for a oil change before leaving town.i had oil shoe prints on my floor mats and when I stopped for gas I noticed oil dripping under my truck. The drain plug was loose I had to add 3 qts of oil and luckily not a motor a Nd that cost $60.00 so no I'm not happy with performance Auto Mall and will not do business with again More

There were lots of phone calls but it finally got figured ou Called to get shuttle service to pick me up. Gave address, she said they would call when on their way. Stephanie called and said "your car is ready fo Called to get shuttle service to pick me up. Gave address, she said they would call when on their way. Stephanie called and said "your car is ready for pickup" I said yes I know I called for shuttle already. She verified a four year old address. I said no and gave my correct address. When Jeff picked me up he retold the story that he had a pick up. Ask for address was told they didn't know what the address was. So I told him I had talked t o two different people and given my address. He said no one communicates with each other. I have been waiting for a month for customer service to get back to me with an answer to my question. They sure are not Quality in anyway. Very disappointed. More

Sales Review Darryl Jones assisted us with the purchase of a new Cherokee Sport. When we arrived we explained up front what we were looking for and what our price Darryl Jones assisted us with the purchase of a new Cherokee Sport. When we arrived we explained up front what we were looking for and what our price range was. Darryl was quick in meeting our needs and worked hard to give us a great deal! Darryl was very professional and friendly without being pushy in any way. This was by far the easiest car buying experience we have ever had and I would do business with them again in the future! More