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Tooele Motor Company
Tooele, UT
414 Reviews
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414 Reviews of Tooele Motor Company
February 23, 2017
Amazing staff and excellent employee I brought my vehicle into the service center today to get the thermostat replaced which unfortunately is a service that would take approximately two h I brought my vehicle into the service center today to get the thermostat replaced which unfortunately is a service that would take approximately two hours to complete. I asked the service adviser at the front desk (I believe his name was Charlie Price) if they had a waiting area where I could sit until the work was finished and he politely showed me to their wonderful waiting area which is stocked with refreshments for their customers to enjoy. As I was about to sit down another employee by the name of Jeff Gallegos walked over and offered to drive me home and then pick me again once the work on my car was finished. I was absolutely amazed by the customer service received today, from the moment I walked in all the way up to the moment I walked out. Not to mention I was completely taken back by the kindness and generosity Jeff showed. In my opinion this what customer service is all about, so I'd like to thank Jeff Gallegos for going above and beyond today. I will definitely come back for my service needs in the future and will make sure that I recommend Performance Ford in Tooele to anyone needing work done. Thank you again Jeff you rock!! More
by mysterious65
Employees Worked With
Jeff Gallegos
February 19, 2017
Friendly people Everyone there is friendly, my sales person, George was great. Made me feel important and comfortable the whole time I was there. The only down side t Everyone there is friendly, my sales person, George was great. Made me feel important and comfortable the whole time I was there. The only down side to my visit is the wait time to get the financing and paperwork done. I know that they were other people there and it takes time, so I'm not complaining but wished the wait time was much shorter. I would go back or recommend people to go here for their car buying experience. Thanks love my new van. More
by Rhonda Suarez
Employees Worked With
George Ripsom
January 28, 2017
Very nice experience again with Chevrolet :) Chevrolet all the way. For years now! (plus my old Chevrolet's). At Performance automall made my day and had few other options of vehicles. Thank you. Chevrolet all the way. For years now! (plus my old Chevrolet's). At Performance automall made my day and had few other options of vehicles. Thank you. Sincerely Stanley Hohler More
by Stanley A Hohler
Employees Worked With
Austin Rowley
January 26, 2017
Came in on my day off looking for snow tires, and was ONLY looking for snow tires. After being told by the first service team member I encountered, that there were no snow tires available, but I c and was ONLY looking for snow tires. After being told by the first service team member I encountered, that there were no snow tires available, but I could get some all season tires,Mike Rocco , the service manager got involved. Not only did he locate the snow tires I required, but went the extra mile to ensure they were delivered and installed quickly, and at a fair price, I had determined that no matter what, I was going to purchase snow tires on my day off. After purchasing the car from Performance Ford in November my thoughts were to give them a chance to fulfill my tire needs after seeing they offered tires at a reasonable price. Would have gone elsewhere had Mike Rocco not become involved. Would like to thank him personally and his staff for getting the purchase accomplished and the tires installed without too long a waiting period. I will always return to Performance 1st from now on, mostly because of Rocco's commitment to customer service. As a former customer service professional, Mike exhibits those qualities that are getting harder and harder for the customer to find not only in lip service but in practice. Great job Mr. Rocco., and Performance Ford. More
by Bobby C.
Employees Worked With
Mike Rocco , Nathan Shepard
January 11, 2017
Excellent Service I went to another dealership the day before and was thoroughly disappointed, in the salesman, and the overall experience. Darryl Jones was upfront, ho I went to another dealership the day before and was thoroughly disappointed, in the salesman, and the overall experience. Darryl Jones was upfront, honest, and came at me straightforward, and that's what i like. In fact when i trade my ford f150 in that's exactly who i will see. Thank you all. More
by Eaglle 1717
Employees Worked With
Darryl Jones, Jared Zacher
January 07, 2017
Great customer service! I'm very impressed with the Quick Lube guys. They were completely booked but yet still got me in (thank you!!) which I was so grateful for. And Jeff I'm very impressed with the Quick Lube guys. They were completely booked but yet still got me in (thank you!!) which I was so grateful for. And Jeff Gallegos and Kelly were so nice to give me a courtesy ride. They were both so friendly!! I would definitely recommend this dealership and Quick Lube!! 😊 More
by Queensters
Employees Worked With
Kelly, Jacob, Jeff Gallegos
December 31, 2016
My jeep purchase experience. Great service and the people really go out of their way to make you feel comfortable and welcome. Got the best deal out there. I have recommended th Great service and the people really go out of their way to make you feel comfortable and welcome. Got the best deal out there. I have recommended this dealership to anyone who is looking for a new vehicle and will continue to do so. More
by Stevetu
Employees Worked With
Denim Simkins , Nathan Shepard, Jack Hinkel, Helene Lonick
December 21, 2016
Salesmanship Nathan was right there and willing to work with me. Doesn't always happen that way. Nathan was very patient in showing me how to operate things in m Nathan was right there and willing to work with me. Doesn't always happen that way. Nathan was very patient in showing me how to operate things in my new car that were very foreign to me the day I purchased and since. Thanks Nathan it was a pleasure working with you. More
by Patricia R. Stevens
Employees Worked With
Danno Smith, Nathan Shepard
December 21, 2016
Could use improvement We purchased a brand new vehicle from this dealership and the vehicle has had a bunch of problems, understandably we know that it's not the dealership We purchased a brand new vehicle from this dealership and the vehicle has had a bunch of problems, understandably we know that it's not the dealerships fault but the manufactures fault. However during the several times it had to go to the shop the follow up process from the techs and service managers were very poor, they hardly followed up with us we were either having to call them or go into the dealership to get an update on our car. Every time we had to bring our car back to the shop to get fixed we would let them know that we would need a rental/loaner car to borrow if our car would be in the shop longer then a day so that we could get to and from work, they would fail to notify us in time to arrange a rental car before the local rental car place would close so we had to start following up with them earlier in the day so that we could arrange a rental car if needed, simply put getting a rental/loaner vehicle from them until our car was fixed was always a hassle. We were told when we bought our car to refer friends and we would get a referral bonus for referring, we had friends who bought a car from the dealership (we referred them prior to having all our vehicle problems) and we have yet to get any referral bonus from the dealership, we've asked several times but haven't received anything. Our sales man Rick was very nice and helpful but he was about the only positive part of our experience. We have been less then impressed with our experience with this dealership and don't plan to buy vehicles from them in the future and we'll probably refer to a different dealership for our future service and repair needs. More
by Dodge0898
Employees Worked With
Charlie Price
December 10, 2016
Awesome Staff I didn't give them much to work with. Told them what I wanted, how much I wanted to pay and left. 2 hours later they called and said come get your c I didn't give them much to work with. Told them what I wanted, how much I wanted to pay and left. 2 hours later they called and said come get your car. Awesome guys! More
by Rwallis
Employees Worked With
Eric Brimhall, George Ripsom, Roland Goodrich
