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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,346 Reviews

1,346 Reviews of Tony Serra Nissan - Service Center

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September 05, 2025

The dealership, is excellent They were very kind,courteous, fabulous service. I would recommend, the dealership to everyone. More

by marcella63rose
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
September 05, 2025

Was quick on the oil change and was very pleased with the service I recommend them for service More

by pid1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2025

This dealership has friendly customer service in the service department and they work quickly and are knowledgeable about what I need. More

by jennadpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2025

Always fast friendly service. Zack is awesome, the technicians are awesome and the dealership is awesome. More

by blest1c
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
August 26, 2025

No n k n k n n j. In j j j I job jh More

by spencer.smith20199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Tony Serra Nissan responded

Thanks!

August 18, 2025

Very polite people love going there every chance I can thank y'all so much More

by 50snoopdog50dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Shockley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxine Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Tony Serra Nissan responded

Every time you swing by Tony Serra Nissan here in Cullman, we’re reminded why we love what we do. Thanks for letting our team be part of your pit stops—it almost makes us wish oil changes came around more often (almost). Appreciate you choosing our Nissan dealership in Cullman!

August 17, 2025

Zach came right over when I pulled in the shop. I was in and out in a timely manner. The only issue was after my tire rotation my tire light came on and did not go off. My husband added air in two More

by crystalcreech2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Tony Serra Nissan responded

Thank you for sharing your experience! We’re glad Zach was quick to help and had you in and out in no time. 🚗 As for the tire light—those things can be a little dramatic after a rotation, but we’re happy to hear it settled back down after some air. We appreciate your visit and look forward to seeing you again at Tony Serra Nissan in Cullman!

August 15, 2025

They have been great about working me in for an oil change without advanced appointment. More

by MIKKIMAC75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Tony Serra Nissan responded

That’s what we call a “no-reservation required” kind of service. Glad we could get you in and out for that oil change without the wait — Tony Serra Nissan likes keeping engines (and schedules) running smooth.

August 13, 2025

It was a great experience,all the employees that work there make you feel at home and are very hospitable More

by jarrodspeakman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Tony Serra Nissan responded

Glad to hear we made you feel at home — though we promise not to start charging rent. At Tony Serra Nissan, hospitality isn’t a perk, it’s part of the deal. Thanks for letting our team take care of you.

August 13, 2025

The technician check the oil on the car as soon as we got there with the engine still hot and oil did not have time to drain down told us that It was low. We brought the car in because we were trying to figu More

by Arla and Albert Shelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Tony Serra Nissan responded

Your visit clearly didn’t go the way it should have — from checking hot oil to making the key handoff harder than it needed to be. That’s not how we do business at Tony Serra Nissan. We’ve already tried to reach you, but you can call Maxine, our customer service ninja, at (256) 676-2435 so we can address this without all the extra drama.

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