Tony Serra Nissan

As always I'm very pleased with the service I received at Tony Nissan in servicing my cars they are always on time and very well professional Tony Nissan in servicing my cars they are always on time and very well professional More

oil change i had to go through 3 people to get an oil change, then on the day of there was still a misunderstanding, it was resolved but I made sure I asked the i had to go through 3 people to get an oil change, then on the day of there was still a misunderstanding, it was resolved but I made sure I asked the day before that it would be taken care of before I had to go through several more people. I was assured that it was not a problem but it was. there is a lack of following up on things and communication. people tend to want to shove you on to the next person because they don't want to deal with the work. More

Christy was very professional and knowledgeable on the Titans navigation system. Christy made me feel at ease, no pressure sale. Christy will be my go to salesperson. Titans navigation system. Christy made me feel at ease, no pressure sale. Christy will be my go to salesperson. More

Service on car was completed in a timely manner. Employees were friendly and professional. I would recommend this dealership for repairs and will use them in the future. Employees were friendly and professional. I would recommend this dealership for repairs and will use them in the future. More

Came in for new front brakes and oil change. Job was done quick and no one tried to sell me anything extra. Price was great...much better than other shops around town I price checked prior to scheduling with quick and no one tried to sell me anything extra. Price was great...much better than other shops around town I price checked prior to scheduling with Tony Serra. More

Past experiences really good, not this time?!?! Not a good car service experience this time. First of all, I asked the "new?"service lady to make sure that the tires were all checked and properly i Not a good car service experience this time. First of all, I asked the "new?"service lady to make sure that the tires were all checked and properly inflated, as I checked tire pressure screen on my way to the appointment, ranging from one tire at 36 psi to two tires at 30 psi, which I’m pretty sure was due to low temperature changes over the past several weeks. She asked if I wanted the tires rotated and I said that they normally check the tread and only rotate if the best two tires are not on the front, as I am due to get tires soon. Noticing quite a few new faces in the service department since my last appointment, I sat at the glass window and observed some of the service (not all within my sight) done on my vehicle, most of which appeared to be done by new, or at least different, “technicians” than in the past, some of which seemed a little hesitant in what the were doing/supposed to be doing. I specifically noticed that the tires were not rotated/taken off at all; therefore, not sure if all normal inspections were done, as I did not receive my Complimentary Multi-Point Inspection sheet as I have in past service visits(?). Secondly, when the service lady said I was ready to go and went over the service/bill, I was being charged for a tire rotation, when I questioned that, based on above, she checked with the main technician and he confirmed that a tire rotation was not done, so she took the bill back and removed the charge. Finally, on the the way home, I rechecked the tire pressure screen, and the psi’s were exactly the same as described above in the same tires; therefore, my initial request to check and properly inflate was obviously not done. So, no, not a good experience this time! More

Great service Always gets me in and out in a timely manner. Great staff. I have never had. To have appointment to get service on my Rogue. Staff is always nice and Always gets me in and out in a timely manner. Great staff. I have never had. To have appointment to get service on my Rogue. Staff is always nice and helpful. More

Oil change and part replacement Very efficient, knowledgeable and friendly. I was treated with respect. It was all I expected from a Service Department I will always come to Serra wi Very efficient, knowledgeable and friendly. I was treated with respect. It was all I expected from a Service Department I will always come to Serra with my vehicle needs. More

I highly recommend the service department! Montana was very knowledgeable about warranties and timely in returning calls with awesome personality! Also, they cleaned my car after service which was excelle very knowledgeable about warranties and timely in returning calls with awesome personality! Also, they cleaned my car after service which was excellent!!! More