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Tony Serra Nissan

Cullman, AL

4.5
1,620 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 1,620 reviews

November 25, 2019

just not the same without Shan the manager. The service was okay but they didn't explain what all they checked like they always did when Shan was the manager. I could tell she wasn't there anymo More

by patricia4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FRED
Nov 25, 2019 -

Tony Serra Nissan responded

Hi, Patricia! We appreciate you taking the time to tell us about your recent experience. We do have some new faces here at the store and we appreciate your patience as we transition. We are confident you will come to love all of our new faces and we look forward to seeing you again! Thank you! Haley Sasnette Internet Manager

November 23, 2019

He messaged me on a Saturday they had gotten a Land Rover in, and he knew I love them.. told me price all the details.. I wasn’t in the market to buy another vehicle but he still kept me in mind.. on my way More

by Mlbaggett1992
Recommend Dealer
Yes
Employees Worked With
David Macbain
Nov 25, 2019 -

Tony Serra Nissan responded

Thank you so much! We appreciate you taking the time to submit a review about your most recent visit to the store. We are happy to hear you are enjoying your new vehicle. Thank you so much for your business and we look forward to seeing you again. Happy Driving! Haley Sasnette Internet Manager

November 22, 2019

My new car Dj Maxwell and Gary Krise were very determined to help get me and my kids into a safe new car. I really appreciate all their hard work to make it happ More

by Izzyandlilysmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Krise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Sasnette, DJ Maxwell
Nov 22, 2019 -

Tony Serra Nissan responded

Thank you so much for leaving us a review, we really appreciate it! DJ and Gary and wonderful assets and we are thrilled to have them on our team. Please let us know if there is anything we can do to help you in the future. We hope you enjoy your new car! Happy Driving!! Haley Sasnette

November 22, 2019

Customer service at Tony Serra Nissan is awesome. The service department goes above and beyond to assist me when i go in for service. The young girl who assisted me when I came in helped me understan More

by natalieharrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montana Newton was the best!!!! Also, Hope Smith in cashier was one of the most pleasant people I have come in contact with. These girls are both awesome. You should keep them both for a long time!!
Nov 23, 2019 -

Tony Serra Nissan responded

Natalie, we are so happy to hear your recent visit to our service department went well. Montanna is a wonderful addition to our team and we are thrilled to have her back on board with us. Hope is another employee who has been with us for years and we agree she does a great job interacting with our valued customers. Thank you so much for your kind words, we really appreciate it. We look forward to seeing you again!! Haley Sasnette

November 21, 2019

Ok experience , Were not able to repair my radio problem without doing diagnostic check. Recommending services that I dont really feel like I need Ok More

by charrison55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont know her name in service dept
Nov 21, 2019 -

Tony Serra Nissan responded

Thank you for taking the time to share your experience with us. We would love to discuss your most recent visit with us in further detail. Please give us a call at 256-739-1771 and ask for Haley. Thank you! Haley Sasnette

November 20, 2019

Great clean and friendly; no pressure Got me in and out easily ; email saved me money on the oil change. Service went over what needs attention on my auto . Snack bar great More

by jdr_platinum9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christy Hopper
Nov 21, 2019 -

Tony Serra Nissan responded

Thank you so much for taking the time to leave us a review! We are happy to hear you enjoyed your experience. If you need anything in the future please let us know. We look forward to serving you in the future! Haley Sasnette Internet Manager

November 19, 2019

Excellent job They did all they can do to put me in a car , very determined to help out their costumers. I was very happy when I left. More

by camd2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Macbain
Nov 19, 2019 -

Tony Serra Nissan responded

We are thrilled to hear you had a great experience while you were here. We appreciate your kind words and you also taking the time the submit a review. Please let us know if we can do anything for you in the future. Thank you!! Haley Sasnette Internet Manager

November 18, 2019

Excellent job Next we'll buy there a again not a high pressure sales . Show all the things that we needed to know. Keep up to good work More

by merle.99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Krise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Sasnette, Katie Wigginton, Christy Hopper
Nov 19, 2019 -

Tony Serra Nissan responded

Thank you so much, Merle! It was our pleasure! We appreciate your business and we hope you enjoy your new vehicle. Please reach out if we can do anything to assist you in the future. Happy Driving!! Haley Sasnette Internet Manager

November 18, 2019

Great service. This is a great dealership and a very friendly staff..I have bought three vehicles from there and I plan on buying again the next time More

by bug92966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ Maxwell, Christy Hopper
Nov 19, 2019 -

Tony Serra Nissan responded

Thank you so much for taking the time to leave us a review. We appreciate your continued business and look forward to serving you again! Please let us know if you need anything! Haley Sasnette Internet Manager

November 15, 2019

great time the salesman that helped us was very well help full on all my question and was very professional. he never tired to pressure us and treated us with r More

by wwolf1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Isbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2019 -

Tony Serra Nissan responded

Thank you so much for your kind words! We appreciate your taking the time to let us know about your experience and even more, we appreciate your business. Please let us know if you need anything! Happy Driving!! Haley Sasnette Internet Manager

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