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Tony Nissan

Waipahu, HI

4.7
1,694 Reviews

94-1299 Ka Uka Blvd

Waipahu, HI

96797

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1,694 Reviews of Tony Nissan

January 08, 2024

They were supposed to rotate my tires, and they didn’t. They didn’t put a sticker on the window, to let me know when to get service the next time. More

by Stephen Whitney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Jan 10, 2024 -

Tony Nissan responded

Thank you for leaving your comments about your most recent service experience. On behalf of the Tony Nissan service team, we apologize for the quality issues. I personally spoke to the Express Technician assigned to your vehicle. He did not do the rotation as the front tires had more tread on them, in comparison to the rear and it is best practice to keep the better tires on the drive axle. However, he failed to communicate this to your Advisor, and ultimately explained to you. We also failed to replace to update the window sticker. Our service team takes pride in providing the best service possible and we are taking the necessary steps so this incident will not be repeated in the future. We do truly value your business, please save a copy of this email / response and we would be glad to do the next oil change and rotation on your Nissan Kicks at no cost to you (not impacting your Tony Care contract). We thank you again for your comments and have a great rest of your day. Sincerely Chad Yoshimoto Service Manager Tony Nissan

January 03, 2024

Great customer service and service manager and his team awesome highly skilled staff and very professional in every respect More

by kwz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Choy, Matthew Cardenas
Jan 10, 2024 -

Tony Nissan responded

Aloha Kwz, We really appreciate you taking the time to leave us this wonderful review. Our guests are important to us and our team strives to go above and beyond each time! Mahalo, Tony Nissan

January 02, 2024

I recieved great service. The time I waited was essentially than I expected. Thank you More

by mcnote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Dixon, Thomas Factora
Jan 10, 2024 -

Tony Nissan responded

Aloha Mcnote, Thank you so much for taking the time to leave us this nice review. We are happy to hear that you were pleased with your service as our team works hard to take care of our guests! Mahalo, Tony Nissan

January 01, 2024

Alissa was absolutely amazing! She was knowledgeable and attentive and I felt that I could trust her right away. She always very reassuring and I would definitely refer and of my f More

by Rk.higa
Recommend Dealer
Yes
Employees Worked With
Ryan Bautista, Alissa Coker, Kimberly Wilson
Jan 10, 2024 -

Tony Nissan responded

Aloha Rk.higa, Thank you so much for your kind words and recommendation. As always, our team strives to go above and beyond to take care of our guests, and we are glad to hear that you were satisfied with your experience! Mahalo, Tony Nissan

January 01, 2024

The service was great! I normally give these guys five-stars, but for some reason we waited a very long time for the car to be brought around. Had to go back to the s More

by FREDERICK.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Komori
Jan 10, 2024 -

Tony Nissan responded

Aloha Frederick, Thank you very much for taking the time to let us know about your recent experience. We truly appreciate your patience with us as our team works hard to take care of our guests. We can assure you that your feedback is being taken very seriously as we have already notified our team and we will be working closely to ensure that this does not happen again. Thank you for your understanding! Mahalo, Tony Nissan

December 29, 2023

Ton Nissan has a prodessional staff that meets my needs when servicing my car. It's truely car care service with Aloha! More

by prideal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tha shuttle driver lady is awesome!!!!!, Joe Lacuesta, Jorden Nakano
Jan 06, 2024 -

Tony Nissan responded

Aloha Prideal, Thank you so much for leaving us this nice review. Your positive feedback truly means a lot to our team! Mahalo, Tony Nissan

December 29, 2023

Ron was friendly, kind, and very helpful in resolving my issue concerning my vehicle. My spare key had to be reprogrammed. The waiting area is very relaxing while waiting for the service to be completed. Th More

by ckhalemano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Bautista
Jan 06, 2024 -

Tony Nissan responded

Aloha Ckhalemano, We are very happy to have provided you with such a positive experience. We look forward to being of service to you again next time! Mahalo, Tony Nissan

December 29, 2023

Outstanding work and services 👏 👌 👍 amazing work and great job to all of you very quickly and informative. More

by Jhoelmallana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Karr
Jan 06, 2024 -

Tony Nissan responded

Aloha Jhoelmallana, Thank you very much for leaving us this nice review. Our team works hard to take care of our guests, and we are happy to hear that you were pleased with your experience! Mahalo, Tony Nissan

December 29, 2023

Tony Nissan has the best employees in the state, especially service advisor Jason Komori. It’s because of Jason that we bring all three of our Nissan for service to Tony’s. More

by lesmurata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Komori
Jan 06, 2024 -

Tony Nissan responded

Aloha les, Thank you very much for taking the time to leave us this nice review. As always, our team strives to provide only the best service to our guests, and we are happy to hear that you were once again satisfied with your experience! Mahalo, Tony Nissan

December 28, 2023

Very fast service. Would highly recommend this dealer. There is not much else to add. More

by cooneyr001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Komori
Jan 06, 2024 -

Tony Nissan responded

Aloha Cooneyr001, Thank you so much for your positive feedback and recommendation. We are very happy to hear that you were pleased with your service! Mahalo, Tony Nissan

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