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Tony Nissan
Waipahu, HI
1,692 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,692 Reviews of Tony Nissan
November 08, 2013
Jason did a great job with helping sort out any issues with the car. He is always extremely helpful, knowledgeable, and efficient in his service. He goes out of his way to make the service experience an with the car. He is always extremely helpful, knowledgeable, and efficient in his service. He goes out of his way to make the service experience an excellent one. I will always be scheduling my future appointments with Jason. More
by jpkq78
Employees Worked With
Jason Beleno
November 07, 2013
The recent (8/10/13) major service was disappointing on 3 points: 1. my car was not starting for several days with intermittent problems over the previous 2 weeks. I reported the issue and that it was proba points: 1. my car was not starting for several days with intermittent problems over the previous 2 weeks. I reported the issue and that it was probably related to a switch tied to the reverse light as I had changed the battery and the starter didn't seem to be the problem. Even though I asked the switch be checked---no diagnostic was done as the car had started without incident for the technician. When I came to pick up the car at the end of the day, it did not start AND I was informed that it was too late to complete diagnostic testing that day. I had to leave the car an additional day. 2. On previous visits(5/10/13 and previous), technicians recommended that I replace one of the engine belts. It was hand written in on my multipoint inspection report (yellow paper) and apparently not entered into the system, as the service representative could not find a note/recommendation from the technician. There were other previous notes to flush systems, change brakes, etc...no record of those being entered into the system. It makes me wonder if any of those recommendations were necessary service since none were ever done or even recommended on any subsequent visit. 3. cost--significantly higher for the major service than my private mechanic would charge. More
by mililanisteel
November 04, 2013
Hoku and Kurt were the best! Very friendly, flexible and knowledgeable! Will refer everyone and spread the word on Electric Vehicles and the Benefits!!! Mahalo Hoku & Kurt! knowledgeable! Will refer everyone and spread the word on Electric Vehicles and the Benefits!!! Mahalo Hoku & Kurt! More
by alohatako
Employees Worked With
Kurt Speas
November 03, 2013
Excellent service was received from Landaon Van Hoogstraten. When I arrived on Oct. 26, 2013 at 8:30 am appt. I was greeted, checked in and informed my service will take about 1 hour. I waited fo Hoogstraten. When I arrived on Oct. 26, 2013 at 8:30 am appt. I was greeted, checked in and informed my service will take about 1 hour. I waited for 3 hours; Landaon researched with the service dept. and discovered my car was parked in the wrong location and was not yet worked on (I was not very happy, cause I had other appts. elsewhere). I was then informed my car will be immediately serviced and done within 30 minutes. Because of the inconvenience, I received a partial adjustment, which I agreed upon due the long waiting period. Landaon was very professional and apologetic. To avoid any future reoccurences like this and to spare the embarrassment of your front-line (service writers), the service dept may need to re-evaluate their system. Personally, Landaon delivered and I thank him for such excellent personal service. More
by GMunos
Employees Worked With
Kale Kippen, Debbie Adams
October 31, 2013
Fabulous person and worker. Made the process painless. Best car salesman we have encountered ever! Would recommend a thousand times! Thank you again for everything! Best car salesman we have encountered ever! Would recommend a thousand times! Thank you again for everything! More
by madzmama
Employees Worked With
Louie Boria
October 29, 2013
We loved our buying experience at Tony Nissan. Joey Llar was very helpful. Didn't feel pressure like we did in other dealer ships. We will definitely return. Thanks Joey. was very helpful. Didn't feel pressure like we did in other dealer ships. We will definitely return. Thanks Joey. More
by opalacios1995
October 27, 2013
Service was good and job was completed in the time frame mentioned by the service advisor. After completion of the service, advisor explained what was done and I received a printout of the service. Mick mentioned by the service advisor. After completion of the service, advisor explained what was done and I received a printout of the service. Mickeyd More
by chesterd
October 25, 2013
My husband and I had visited another Nissan dealership earlier that day and we had such a bad experience with the sales rep there, that when my husband had suggested stopping by Tony Nissan "to look", I w earlier that day and we had such a bad experience with the sales rep there, that when my husband had suggested stopping by Tony Nissan "to look", I was very hesitant and more than a bit annoyed. I felt like I had all the lies, trickery, double talk and poor treatment that I could handle for the day. I was very skeptical of actually finding something, and very much doubtful that I would even feel comfortable enough to trust another salesperson enough to want to deal with them. Upon getting to Tony Nissan, we told the attendant at the entrance that we "just wanted to look" at the Nissan models on the lot. As soon as we parked we were greeted by Vincent Wong. Within the first few minutes, my husband and I could tell that he was going to be a lot different than the sales person at the other dealership. His approach and his mannerisms were so welcoming, open, honest and friendly that it immediately put us at ease. By the time he started to actually show us the cars, my mood and excitement were completely restored, and I felt eager to look for something again. We felt very comfortable talking to him and expressing our wants and our concerns. It was very clear from the beginning that he was truly LISTENING to us and WORKING WITH US to find the perfect vehicle. We never once felt like he was tricking us or trying to get more money out of us. He was very patient in dealing with all of our many questions and concerns, taking the time to fully explain everything so that we fully understood everything that was going on. I appreciated that so much. During the paperwork process, we also met and worked with Malia and Darren. They also were very warm and welcoming, and both were very helpful and patient in answering all of our questions. After we left with our Versa that day, that wasn't the end of our contact with them. The follow up was excellent. Malia called to follow up with us on a tinting issue on my husband's Nissan. It had nothing to do with our purchase that day, but the fact that she took the initiative to do that for us, and to ensure that we were taken care of in regards to something we had just mentioned in conversation - that just proved to us the lengths that Tony Nissan will go to truly take care of their customers. Truly amazing. In addition to that, Vincent called about once a week to follow up and make sure that we were enjoying our new vehicle and that we weren't having any problems with anything. Darren had also followed up with us to let us know that the bank funding our loan had changed due to the fact that we were financing a very small amount. It was so nice working with people who we knew would keep us informed of any changes instead of letting us find out on our own. Overall our whole experience has been incredible. They made it fun and exciting and so comfortable to go through every step of the whole car buying process. I would recommend Tony Nissan to anyone looking for a new car. And my husband and I know without a doubt that the next time we want to look for a vehicle, Tony Nissan will be the FIRST place we come to! Thank you so much for turning such an ugly situation for me into something enjoyable (the way I feel it should be)!!! More
by courtneykop82
Employees Worked With
Darren Sasaki
