Tony Honda

My experience was great , talked to my service advisor Daniel and got me a great price for a oil change and put me on the express lane. overall the service was great the timing was perfect and I would re Daniel and got me a great price for a oil change and put me on the express lane. overall the service was great the timing was perfect and I would recommend Daniel Zabersky to my friends. More

In 2007 we bought both Odyssey and Civic Hybrid. It was a very unpleasant sales experience. We spent seven hour haggling with sales manager and finance manager. What a disgrace and left such a bad taste a very unpleasant sales experience. We spent seven hour haggling with sales manager and finance manager. What a disgrace and left such a bad taste in our mouth. Our sales person promised us everything under the sun and the sales manager played us as fools . Why we followed through with the purchase only God knew. And after that experience my wife and I were more than happy to discount any future purchases at Tony Honda. That thought was quelled through the last seven years because we got to experienced the amazing and top of the line Service Center and their customer service technicians. Living in Kailua and even having friends who work at Windward Honda we chose to purchase through Tony Honda. There was no doubt that the Honda vehicles are very reliable but even more important again the people that serviced us through the last seven years since we bought our first Honda in 2007. Sean Kikuchi, Josh, Wade, Andrew, Ernesto and Kurtis have been a complete joy to work with. In the past two years we have been serviced by Sean and has made my wife and I feel like family every single time we would bring in ours cars for servicing. We would personally ask for him and he never failed us. Because of Sean's loyalty and honesty to us we wanted to be loyal customers for life at Tony Honda. In this recent transaction to lease a new Honda Civic EX. Sean introduced us to a trusted salesperson friend Tracie Komori. Through out the sales process, which can be laborious, she was honest, upfront and trustworthy. What a fantastic experience! Thank you Tracie and Sean. We look forward to bringing in our 2014 Honda Civic and our 2007 Odyssey in for servicing and seeing you two and the Honda team. More

Problem confirmed and fix found Took two trips to get to the fix but Danny did a great job in keeping me informed. Problem was vehicle would stall/hesitate for no apparent reason. A Took two trips to get to the fix but Danny did a great job in keeping me informed. Problem was vehicle would stall/hesitate for no apparent reason. Additionally, low tire pressure light remained on. Both problems occurred twice and vehicle brought in for the same problems before technical fix was identified. More

The best car experience by far This was my first experience buying a new car and that can be a bit overwhelming. The team at Tony Honda made it so we easy for me that I would recom This was my first experience buying a new car and that can be a bit overwhelming. The team at Tony Honda made it so we easy for me that I would recommend anyone to come here. They were so pleasant from the time I drove into the lot till the time I drove off the lot with my new Honda. They made me and my family feel so comfortable which made it easier to ask any questions. Tracie was so welcoming and also made sure we were Ok. She always asked us if we had any questions for her and was ready to answer them. Tae was great as well. He was friendly and very knowledgable. This was a great experience overall and will definately be coming back for my next car. More

No nonsense, no tricks, no problem! David's friendly demeanor and professionalism was outstanding. Both articulate and zealous, he offered several options that would cater to my own bud David's friendly demeanor and professionalism was outstanding. Both articulate and zealous, he offered several options that would cater to my own budget and lifestyle rather than simply making the most profitable sale. I never once felt pressured into purchasing any vehicle and he was always open to questions. We would meticulously wade through the minutia of each car I had interest in and he was never obstinate or obtuse. This was one of the best experiences in customer service I've had in car dealership which can all be attributed to David's flexibility, knowledge in his trade, and his kindness. Please do not hesitate to ask for David when visiting Tony Honda, he will find an awesome car for you! More

My brother, sister in law and I had decided to purchase a new car. My father also came along with us to help us with our decision. After careful consideration, we decided to look at various cars at Tony Ho new car. My father also came along with us to help us with our decision. After careful consideration, we decided to look at various cars at Tony Honda. We've heard from other friends and family about the positive customer experience they received at this location. We were not disappointed. Tracie treated us with the utmost professionalism and care. We were greeted with a smile and a warm welcome and we instantly felt comfortable. She showed us cars we were interested in (CRV, Odyssey, Accord, Civic) and answered every and all questions we had. Tracie was patient, calm and understanding. She did not pressure or persuade us into purchasing a certain type of vehicle. But instead she provided us with options and educated us on the various features of each car. Tracie also encouraged us to take our time in making our decision which made us feel at ease and comfortable. After careful consideration, we decided on purchasing two cars: Accord and Odyssey. I was completely overjoyed with my decision to get the 2014 Accord and it was one of the most happiest days in my life to be a proud owner of this brand new vehicle! I'm extremely excited to own this car and can't wait to pick it up when it arrives from the dock. I was also very pleased with the price I paid for the car. The overall experience with this employee was outstanding! We knew that our business was appreciated and Tracie thanked us for our time. She treated us with respect and walked us through the process every step of the way. She was also very honest and trustworthy. Tracie was very knowledgeable about every vehicle and was truly committed to ensuring we were well taken care of. This employee demonstrated a high level of customer service and quality of dedication that you don't find anywhere else. I will not hesitate to ever refer other friends and family to Tracie and will remain loyal to Tony Honda. I hope all of the other employees at this location are like Tracie Komori. It's wonderful customer service like this, that keeps customers like myself returning year after year after year! Another employee, Tae Su, was also in the showroom that day. He approached my family and I with a smile and introduced himself to us. He informed us to let him know if there was anything he could help us with and thanked us for stopping in today. He was very visible throughout the time we were there. He congratulated us on our purchase and shared in our excitement of owning our own brand new cars. We knew that he cared about our business but most of all, we knew that cared about us as customers. He conveyed his sincere and genuine thankfulness and appreciation. More

Awesome team of people to work with when buying a new car. Their customer service was outstanding. They made the experience of buying a vehicle, which can be stressful, a very comfortable and they did car. Their customer service was outstanding. They made the experience of buying a vehicle, which can be stressful, a very comfortable and they did their very best to make sure we were happy with our purchase. Not only are we loving our new car but we will always go back to this team at Honda for future car servicing and purchases. Thanks guys! More

Great Experience I have given this rating because Tracie was so helpful when it was time to choose a car. She gave great advice, was funny, and incredibly friendly. Sh I have given this rating because Tracie was so helpful when it was time to choose a car. She gave great advice, was funny, and incredibly friendly. She gave her honest opinion between the two cars that I could not decide on and helped me choose the right car for me. I would definitely recommend anyone to go to her if they are thinking of buying a car. More

A Retirement Gift to Oueselves: A 2014 Honda Odyssey Scott Matsuoka was our sales associate and the individual who spent the majority of the time with us. From the moment we first walked out of our old ‘ Scott Matsuoka was our sales associate and the individual who spent the majority of the time with us. From the moment we first walked out of our old ‘92 Astro on the Tony Honda lot, Scott projected a professional image that immediately made us comfortable and unstressed. He listened very well to what we wanted and asked all the appropriate questions before showing us the options that were available. His knowledge and wiliness to go above and beyond your standard salesman tactics were attributes that we truly appreciated. I think the biggest difference is that he wasn’t trying to “sell” us a vehicle; he was more interested in sharing with us, what the different features were, so that we could make an educated decision. Scott’s demeanor and professional image are ones Tony Honda should be very proud of. After the initial paper work was done, Colleen Kimura stepped in and helped us “personalize” the vehicle with numerous accessories. Like any new car owner, we wanted it all. Of course, financial restraints forced us to make smart, educated choices and separate what we “really needed” from what was “nice to have”. Thanks to Colleen’s willingness to “negotiate” with us, we were actually able to add in some of the “nice to have” accessories that took us only a few digits over budget. As we waited for the vehicle to arrive “on-island’, we were contacted by Daniel (Danny) Zabresky. This service rep is amazing and full of energy. I haven’t personally met him yet, but I hope to physically seek him out when I return to the service department for the remainder of my accessories’ installation. On the phone, he projected an image of an extremely passionate and enthusiastic gentleman. Overall, our purchase experience with Tony Honda, and more specifically …. the above three individuals, was one that I will never forget and one that Tony Honda should be justifiable proud of to have as members of the Tony Honda team. More

Tony Honda Buying Experience Excellent service! The salesman (Jacob Amadeo) did an excellent job and answered all of our questions. I would recommend this dealership to everyone. Excellent service! The salesman (Jacob Amadeo) did an excellent job and answered all of our questions. I would recommend this dealership to everyone. Overall it was a great buying experience. Thanks Look forward to our next purchase. More