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Tony Honda Hilo

Hilo, HI

4.7
466 Reviews

124 Wiwoole St

Hilo, HI

96720

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466 Reviews of Tony Honda Hilo

January 17, 2021

All around great service , even included a complimentary car wash ! Highly recommended , great persistent fast paced business ! As good as a free wash is ... seemed as if they only washed down with water . More

by mailekaleialoha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorri and staff, Vincent Owings
Jan 18, 2021 -

Tony Honda Hilo responded

Thank you for the great review - we will work on that car wash! We appreciate your business! Garrett F Service Manager

January 13, 2021

Exellent service from the first step in the office, Lori Taylor is awesome & terrific in representing Hilo Honda service Department. Definetly will recommend to all! More

by j4sentino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Taylor
Jan 13, 2021 -

Tony Honda Hilo responded

Wow! Thank you for the great review! We appreciate your business! Garrett F Service Manager

January 13, 2021

I bought 1 preowned car January 6th. Come January 8 the car doesn’t start. I went bring it back to the Honda dealership January 11 to get fix. Driving from Waikoloa to Hilo is far. January 12, the car does More

by GACESEDSEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jhay
Jan 13, 2021 -

Tony Honda Hilo responded

First, I want to apologize for how we handled your battery concern and thank you for your honest feedback. I understand that we have now replaced it with a brand new one to to resolve the issue. We appreciate your business and hope that our commitment to improve our processes will allow us to work with you again in the future. Riley H Sales Manager

Jan 14, 2021 -

GACESEDSEL responded

Thank you so much for replacing the battery with new ones. Hope what happened will not happen to other costumers. Big thumbs up to jay maeda who helped us from the beginning until we got the car. That was the second car we bought from Honda Hilo. Rest assured that we will always be at ease to come there for our cars serviced. God bless and have a safe day!

January 12, 2021

It"s very easy to bring car for servicing. Service Center staff members are very courteous and efficient. As usual Clint DeSilva was very professional, thorough and efficient. He explained everything very we More

by m18
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint DeSilva
Jan 12, 2021 -

Tony Honda Hilo responded

Thank you for the great review! We appreciate your business! Garrett F Service Manager

January 08, 2021

Very good dealership with great service attendants. I recommend this dealership,, I witnessed. Lady from Kau getting a new battery we both happy.will return More

by JGARRISON1044
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeSilva
Jan 08, 2021 -

Tony Honda Hilo responded

Thank you for the kind review! We appreciate your business! Garrett F Service Manager

January 07, 2021

I always receive excellent service when I take my car in. Even if my assigned service representative steps away from the office, someone else always steps up. More

by HALOKT630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Desilva
Jan 07, 2021 -

Tony Honda Hilo responded

Wow! Thank you for the great feedback! We appreciate your business! Garrett F Service Manager

January 06, 2021

Did my Service at Hilo Honda. Glen was excellent in welcoming me in. Made sure I still had warranty on my Service for that day. My car Service was quick and my car was nice and clean. Love taking my ca More

by CHYLOU7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen, Vincent Owings
Jan 06, 2021 -

Tony Honda Hilo responded

Thank you for the great feedback! We appreciate your business! Garrett F Service Manager

January 06, 2021

Starting with the young man who welcomed up, all service staff members were very professional and courteous. Lori Taylor was knowledgeable and helpful regarding our car. More

by DIANE M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Taylor was our service advisor
Jan 06, 2021 -

Tony Honda Hilo responded

Wow! Thank you for the great feedback! We appreciate your business! Garrett F Service Manager

January 06, 2021

Steve was really great....no pressure, just good advice and great attention to my needs as a customer. Very good experience. I appreciate Steve. Thank you! More

by vcatella7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Owings
Jan 06, 2021 -

Tony Honda Hilo responded

Wow! Thank you for the great review! We appreciate your business! Riley H

January 05, 2021

Lori was exceptional calling me when car was done and put my new plates in she went beyond her job. She’ knows customer service. The tech were friendly and speedy More

by hilobeltone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori taylor
Jan 06, 2021 -

Tony Honda Hilo responded

Thank you for the kind review! We appreciate your business! Garrett F

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