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Tonkin Hillsboro Ford
Hillsboro, OR
117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 117 reviews
September 08, 2022
I made an appointment on line to get my truck serviced. My appointment was for 10:30am. I got there and waited for an hour before they even started at 11:30. So an hour of waiting for nothing. I asked to g My appointment was for 10:30am. I got there and waited for an hour before they even started at 11:30. So an hour of waiting for nothing. I asked to get my brakes checked and to please clean up the oil afterwards, because the last 3 times they left my brand new truck a mess and covered in oil. They said "Oh, yeah we treat every ones car like it's our own" After 2 hours of waiting I get my truck back and there is oil all over the place. The oil life had not been reset and they left the seat cover and floor cover in my truck for me to clean up. I watched them drive my truck into the bay and the service rep went out the used a plastic "Tool" to check my brakes, but didn't even take the wheels off. How can you check the most important part of any automobile if you can't even see them? I'm tired of paying for BAD service and having to double check everything because I cant trust a FORD dealership to be able to work on a FORD correctly. I'm fully capable of working on my truck myself with no issues, but I pay to have my truck serviced by the manufacture(FORD) to keep it in perfect shape and make sure everything is as it was when I bought it. They said the price had gone up to $69.95 for an oil change, but charged me $75.70 for it? Again, Poor Service, No communication. It's very unacceptable the level of service from a FORD dealership. They have lost my business on my 4 FORD vehicles for ever. I wont be back for any service or sales. I canceled my appointment with your sales guy(Jacob Lacatus) to buy a new Mustang because of it. More
by STR8OFF187
Employees Worked With
Tim Mcadams, Ken Thompson
August 16, 2022
Autumn helped me through the process with ease and got me out the door fast! Good thing, because I was buying a van for the two newborns coming home and I needed something to be easy this week! out the door fast! Good thing, because I was buying a van for the two newborns coming home and I needed something to be easy this week! More
by sraloff
Employees Worked With
Autumn Sanchez
May 20, 2022
Autumn went the extra mile to check to see whether a car I wanted was available. She answered all of my questions quickly and directly. She set reasonable expectations and I feel that she went out of her I wanted was available. She answered all of my questions quickly and directly. She set reasonable expectations and I feel that she went out of her way to assist me. More
by G.C.
Employees Worked With
Darwin, Autumn Sanchez, Juan Aguilar
May 16, 2022
We have all likely had a poor experience buying a car. It is without hesitation that I write to share the incredible professionalism and care with which Autumn Sanchez handle my purchase of a 2017 Nissan. It is without hesitation that I write to share the incredible professionalism and care with which Autumn Sanchez handle my purchase of a 2017 Nissan. I was treated with the utmost respect and integrity, I never felt that I was being sold on something, rather, Autum, made it clear that she was there to help me, not sale me. So, that's why I purchased the car from Tonkin. I appreciate honesty, I appreciate being looked at like someone who needs help, not some phony scheme devised to comply me to purchase something that I really didn't want or need. Thank you Autum, thank you Tonkin for putting people like Autumn in a position to be successful, she really demonstrated her appreciation to you at Tonkin, by her professionalism and knowledge of her position. I would also like to say that Eric, sales manager I believe, was more that just that. We talked and discusses issue that were near and dear to the human experience; people cannot really care to do right in their jobs, if they are unwilling to do right in their lives - my opinion, but Eric was most professional and encouraging to me. Thanks Eric and Tonkin for putting Eric in a position to help people like me make life decisions, of which a car purchase is one of those in the material. Thanks again Tonkin, Autumn, and Eric! More
by wayne70
Employees Worked With
Autumn Sanchez, Eric Fontaine
May 10, 2022
Good experience with the salesperson, Jacob Lacatus, manager Ken and finance representative Eric. I appreciate that Jacob reached out after receiving my origional inquiry via email. The sales experien manager Ken and finance representative Eric. I appreciate that Jacob reached out after receiving my origional inquiry via email. The sales experience was good without too much back and forth negotiations. My opinion is Jacob will be very successful. Hang on to him. Thank you, George and Debbie Benz More
by swimmin53
Employees Worked With
Eric Owens, Jacob Lacatus, Ken Thompson
April 27, 2022
Mike was great from the beginning and went above and beyond by sending me a video of the Truck without me even asking. He met all of our wants (demands) and never once put any pressure on us. Everyone a beyond by sending me a video of the Truck without me even asking. He met all of our wants (demands) and never once put any pressure on us. Everyone at Tonkin was great that day. Shout out to the folks in the detail shop as well as Marc in finance. More
by cigarmikee
Employees Worked With
Mike Bodine
