Tonkin Hillsboro Chrysler Jeep Dodge RAM

DONT DO IT take your vehicle to ANY other service shop i requested for them to replace specific parts, was quoted an astronomical price for the relatively easy work to be done and assumed the parts i wanted requested for them to replace specific parts, was quoted an astronomical price for the relatively easy work to be done and assumed the parts i wanted specifically replaced had to be included but they weren't i was told my jeep had no more issues and sent home only to find a small puddle of oil on the driveway that had never occurred before. some evidence of an oil leak must've been visible but no mention at all i replaced the harmonic balancer and front crank seal myself no more oil leak...$50 based on what ive seen on their parts markups and $200 an hour labor and diag fees probably $1200 job in their shop. I wont be back thats for certain.... the service writers were nice but the ball was dropped hard. More

I would not recommend there service department. New parts installed were faulty. They have no problem allowing you to drive a vehicle with malfunctioning steering components and a bad alignment b New parts installed were faulty. They have no problem allowing you to drive a vehicle with malfunctioning steering components and a bad alignment by there techs. Do not trust them More

Excellent service from Randy May! He was very friendly from start to finish to find us the perfect Jeep for our growing family. Can't thank him enough for his time and friendly demean He was very friendly from start to finish to find us the perfect Jeep for our growing family. Can't thank him enough for his time and friendly demeanor. More

Mike Oades was a pleasure to work with. they have earned a customer for life.I would highly recommend them to friends and family they have earned a customer for life.I would highly recommend them to friends and family More

Unfortunately, I would not recommend this dealership, specifically the Service Department. I dropped off my vehicle using the overnight drop box envelope. I had an appointment for a recall, however, I al specifically the Service Department. I dropped off my vehicle using the overnight drop box envelope. I had an appointment for a recall, however, I also checked the box to have an oil and filter change done as well. I even highlighted the checked box for an oil & filter change using a yellow highlighter. When I picked up the vehicle, they had not done the oil & filter change, and asked me to wait for another 30-minutes while they took care of it. Since the vehicle had been there since they opened, I did not have another 30-minutes to spare. While this may seem insignificant in itself, this is one of a series of issues I’ve had at this dealership over the past few years. During the last 6-12 months, there is a constant excuse of being understaffed, along with the Service Department failing to return voicemail messages left days beforehand. They rarely answer the phone, and when they do, it is frequently just a person from parts “taking messages” for the Service Department. In addition, I have a collector Chrysler vehicle that I took there approximately 2-years ago, which typically sits under a cover in our garage, and they left it outside “unlocked” during an overnight service appointment. To top if off, the Service Manager is never around when you have a suggestion for improved customer care, which is ironic, given how short staff they supposedly are. Anyway, we have 3-Chrysler vehicles and we will be making a longer drive to a competitor store in the future, with the hopes that we’ll be dealing with a more professional dealership. Do yourself a favor and avoid frustration by going to another Chrysler, Jeep and Dodge dealership. More

Great team! Very friendly. Thanks for helping me get my new truck Randy!! I am excited to take it on trips with my daughter! Very friendly. Thanks for helping me get my new truck Randy!! I am excited to take it on trips with my daughter! More

They took advantage of me. Sold me a used car, listed about $500 over the maximum KBB fair pricing for a pristine vehicle, but the radio was broken. After haggling, they gave m Sold me a used car, listed about $500 over the maximum KBB fair pricing for a pristine vehicle, but the radio was broken. After haggling, they gave me $500 off for a replacement radio (i.e. they sold me a car with a broken radio for the absolute most they should have charged me for a pristine vehicle). Got a private, non-dealership quote for the radio the same day as the sale, it would be $950 for a replacement with the same functionality as factory issued. Called back the same day as the sale, and they told me it was too late and my problem. Didn't even believe me on the amount quoted. I admit it was my fault for purchasing the vehicle without doing adequate research into how much the repairs would cost. But they made me feel crazy and ridiculous for asking to have the radio repaired. They didn't even bother looking up how much fixing the radio would be when it was on their lot so they could pretend it would be cheaper. I feel used, and I would encourage anybody who is generally wary of car dealerships because of salesman to steer clear. They had the audacity to congratulate me after scamming me like they did me a favor, too. Slimy. More