Tonkin Hillsboro Chrysler Jeep Dodge RAM

Friendly, helpful sales staff. Update 9/1/2015: We have since been contacted, most unexpectedly, by the president of Dick's Auto Group. She tracked down our check and we have re Update 9/1/2015: We have since been contacted, most unexpectedly, by the president of Dick's Auto Group. She tracked down our check and we have received it. I do appreciate the fact that she would see fit to reach out to us, but I still wish the finance manager at Dick's Country Dodge would have been more honest and straightforward about the whole transaction. Update 8/25/2015: While our experience with the sales staff at this dealership was great, I have since had an additional problem with the finance department. The issues related to finalizing this transaction unfortunately outweigh the positive experience we had with the sales department. Aside from pulling our credit without permission, we have learned that they didn't send the agreed upon amount to pay off our previous auto loan. They were to have sent $8000 to Wells Fargo, which was more than enough to pay off the loan so we'd get any overage back from Wells Fargo. Instead they sent only $7753.52. Today, 19 days after our truck purchase, I called to find out where the extra money went. They say they sent a check already, but we have yet to receive it. Now "the check's in the mail" - how convenient. It is very important to me that the companies I do business with do what they say they are going to do. In this case - they did not do what we agreed upon (as noted on our purchase agreement) - which was to send the full $8000 to Wells Fargo. Unacceptable. Consequently I have updated my review. The only reason I am leaving even 2 stars is due to the positive experience with the sales staff. _________________________________________________________________________ I think we got a fair deal here, and I appreciate the patience and help from Randy May. Our experience with Randy was top notch (even though I bugged him with questions via email and telephone for two days before we came in to buy the truck - he's a patient man!) I didn't know anything about Ram trucks when we started this process and he answered all my questions and even matched a price I saw at another dealership. A+ I could do without the slick upsell attempts during the final paperwork with the finance guy - Especially the theft deterrent. Like I'm not going to notice $399 slipping by... And running my credit under the guise of "the patriot act" was pure bull. I had my own financing secured and never gave permission. Overall, the experience was great until the last part. You gotta be on your toes when you get in that finance office. I wish it wasn't like that, but it usually is - at all dealerships except the one time when I bought from a friend at Carr Subaru who told the finance manager ahead of time not to give me the spiel. We'd come back to this dealership if we needed another vehicle. And, we'd ask for Randy. Poor Randy - but I bet he would be ready for even more questions. More

Went the extra mile - literally I had a Jeep Renegade on order up in Washington and after 3 months it still hadn't come in. On a whim I did an online search and found just the one I I had a Jeep Renegade on order up in Washington and after 3 months it still hadn't come in. On a whim I did an online search and found just the one I wanted with the exact color and features in Hillsboro, OR. Not to be deterred I took the train down to Portland and light rail over to Hillsboro. I was met at the light rail station by Jason and from there on out he handled everything with utmost patience and knowledge. He kept me informed throughout the whole navigation through the interstate sales process with ease. He showed me how to use all of the features and even was patient with me while I waited for a software upgrade. Then lastly he helped me find a scenic route home to avoid all of the freeway traffic. Talk about the extra mile. I highly recommend checking in with Jason when you need a new vehicle. More

Great, Fast, Friendly, Found what I wanted! The Internet team at xxxxx was great at finding what I wanted before I even set foot in the dealership. I had window stickers sent of vehicles they c The Internet team at xxxxx was great at finding what I wanted before I even set foot in the dealership. I had window stickers sent of vehicles they could get in the area, and we arranged for a time that we could sit down and work out a deal. The whole deal start to finish was completed in about 90 minutes and it was fantastic! They found my vehicle and had it for me the next day! Would certainly recommend this dealership to anyone that is looking for a Jeep! They did a fantastic job at earning and will keep my business. It's a drive to get there for sure, but well worth it! More

As Good a Deal as Dave Smith I used the Costco auto program and met with Jeremy DeHaven in mid April 2015. I was able to order a Ram truck with exactly the options I wanted and wh I used the Costco auto program and met with Jeremy DeHaven in mid April 2015. I was able to order a Ram truck with exactly the options I wanted and when all was said and done it cost within $600 of a "Dave Smith" deal in Kellogg Idaho. And the best part was I was still in Oregon and didn't have to drive many hundreds of miles to bring back my rig. Jeremy understood my requirements and as my truck progressed from build sheet to assembled product and finally delivered he kept me informed every step of the way. I would recommend this person to everyone interested in purchasing a Dodge Ram truck . Rob Rinder the finance guru did a great job arranging my loan. Very painless and quick. More

Quick and hassle free! Jeremy was as professional as they come. I was not pushed into a sale I was not comfortable with, and the deal was done in less than 2 hours from test Jeremy was as professional as they come. I was not pushed into a sale I was not comfortable with, and the deal was done in less than 2 hours from test drive to signature. I would recommend this dealer for all your car buying needs. More

EXCELLANT !!! Just bought our first BRAND NEW Dodge Durango R/T blacked out and we absolutely LOVE IT!! We had it come over from a different dealer because we only Just bought our first BRAND NEW Dodge Durango R/T blacked out and we absolutely LOVE IT!! We had it come over from a different dealer because we only buy through Dick's and it went very smoothly! More

I had a great, no pressure, sales experience! I really enjoyed purchasing my 2014 Jeep Grand Cherokee from the sales team at Dick's Country Dodge. I came in after work one evening and test drove I really enjoyed purchasing my 2014 Jeep Grand Cherokee from the sales team at Dick's Country Dodge. I came in after work one evening and test drove a vehicle with Ruben, who was very friendly and happily answered my questions. A few weeks later I came in again to test drive with the intention to buy. I worked with Jeremy through the buying process, and I have to say, it was extremely comfortable and easy throughout. At no point was I pushed to make a decision or have unwanted vehicles or financing options pushed upon me. I felt like the team at Dick's appreciated that I was there and was looking to make sure I had a pleasant car-buying experience - I'd definitely do business with them again. More

First buying experience It started off a little rocky but as soon as Karissa walked out, it went as smooth and as fun as I could possibly imagine! She was so knowledgable and It started off a little rocky but as soon as Karissa walked out, it went as smooth and as fun as I could possibly imagine! She was so knowledgable and so friendly! Being a first time car buyer I was nervous and had no idea what to do but she made it all possible! Helped me get the best deal for my dream car! I can't thank her enough and would highly recommend visiting this dealership and working with Karissa! More

Great buying experience X 2!!! I recently purchased a new Ram truck at Dick's Country Chrysler Jeep Dodge and was very pleased with the overall experience. Jeremy, Tyler, Brad and t I recently purchased a new Ram truck at Dick's Country Chrysler Jeep Dodge and was very pleased with the overall experience. Jeremy, Tyler, Brad and the rest of the crew there made the purchase a real pleasure to complete. Right after I purchased the truck my sister was in town and let me know she needed a clean used rig with 4WD and so I took her down to Dick's to find a used Cherokee or Grand Cherokee. Once again, Jeremy walked us through the process and my sister got the Jeep of her dreams. So here's to Dick's Auto Group and all their employees for doing a great job... Times 2!!! More

Easy Transaction This was a very easy deal thanks to the folks at xxxxx. With a new addition to our family we decided a minivan was our key to sanity. I found a van on This was a very easy deal thanks to the folks at xxxxx. With a new addition to our family we decided a minivan was our key to sanity. I found a van online and sent them a couple specific questions about it. Tyler Chang in the internet dept. was very helpful and went to verify the information and got right back to us with the answers. That was in contrast to several other dealers I'd contacted during our search. We made an appointment with Lonnie in sales. Lonnie was very smooth to work with. He was prompt and had the van cleaned and waiting. I was impressed with his knowledge of the vehicle during his "walkaround". We were spared any of the annoying traits so often exhibited which make a trip to the dentist more inviting than going to a car dealership. Same thing in finance. Absent were any of the high pressure tactics to back end load the sale. All in all, 2 thumbs up. More