Tonkin Hillsboro Chrysler Jeep Dodge RAM

Great car, not so great service I am from Idaho and dealt with the sales staff via phone, email, and text, prior to flying to Oregon to purchase the car. during communications it wa I am from Idaho and dealt with the sales staff via phone, email, and text, prior to flying to Oregon to purchase the car. during communications it was never relayed to me that the convertible top was broken and would not stay on the vehicle. I asked if there was anything cosmetic or mechanical that I needed to be aware of prior to deciding to purchase, and was sent pictures of paint scratches, etc., but never told about the top. In fact, I did not find out until all papers were signed and we tried to put the top on for my trip home. It's a big deal because the convertible tops cost 2-3k used. This next one is not a huge deal, but it did not leave me with a good feeling about how the dealership values it's customers- I drove off the lot with the gas gauge needle touching "E". During the test drive I brought it up and was told where the nearest gas station was located. Overall I love my car, but left with a bad feeling about the dealership in general. I cannot refer friends or family to Dick's Auto at this time. More

Red Shirt Randy Randy listens, he is helpful and wants you to be satisfied. He is terrific. Randy helps from start to finish of your purchase., Everyone who works wit Randy listens, he is helpful and wants you to be satisfied. He is terrific. Randy helps from start to finish of your purchase., Everyone who works with Randy is there to ensure your happiness. More

Confused after 2 1/2 hr wait for oil change/tire rotation Disappointed I went in for an oil change, tire rotation and to do what's required for 30,000 maintenance schedule . . .. ended up with a $300+ bill b Disappointed I went in for an oil change, tire rotation and to do what's required for 30,000 maintenance schedule . . .. ended up with a $300+ bill because they did a "fuel injection" service on my vehicle. Came to find out that's one of the things dealerships make their money on when it's not necessary on the majority of vehicles, definitely not at 30,000 miles! Embarrassing - and discouraging they took advantage of someone who's not savvy about maintenance scheduled requirements . . . they mentioned checking fuel system, didn't mention exorbitant cost! Service techs at other dealerships always spoke with me about their findings before performing extra, unexpected work, especially if it was spendy. I said yes to recommendation, as they seem to have good, qualified staff up front, trained technicians. . . just need to watch out and request full explanation of work to be done before car's worked on, including cost. Hmmm . . . may not return. More

Jeremy DeHaven = Happy Customer Jeremy responded quickly to my initial interest in finding the vehicle that I wanted, answered my questions and gave me detailed vehicle information t Jeremy responded quickly to my initial interest in finding the vehicle that I wanted, answered my questions and gave me detailed vehicle information to help me decide exactly what I wanted. He kept in touch throughout the process of locating the vehicle and was very helpful throughout the purchasing process. More

Great service! Everyone at the Dealer worked hard to get me into the car I wanted especially Jeremy DeHaven. I highly recommend him. He is a hard worker and listens Everyone at the Dealer worked hard to get me into the car I wanted especially Jeremy DeHaven. I highly recommend him. He is a hard worker and listens to what you need. On future car purchases Jeremy is who I will be looking for at the Dealer. More

Jeremy DeHaven the one you can count on!!!!!! Jeremy knows how to listen to the needs and wants of the customer and you can count on his honesty and quick response to your questions about price, f Jeremy knows how to listen to the needs and wants of the customer and you can count on his honesty and quick response to your questions about price, financing and knowledge about the vehicle you are interested in. He is truly the best in the business. Thanks Jeremy for over 15 years of sales service to us and 20 years to xxxxx. Clint and Linda Borden More

Jeremy DeHaven is amazing!!!! We gave Jeremy all of our wants and needs in a truck and he compiled a list of trucks to test drive and the first truck was exactly what we wanted and We gave Jeremy all of our wants and needs in a truck and he compiled a list of trucks to test drive and the first truck was exactly what we wanted and needed. We worked out the numbers and Jeremy respected our budget and did his absolute best to help us stay within it, we never felt pressured to buy or spend more than we wanted. He’s an amazing salesman!!! We would recommend him to anyone who is in the market for new or used. Janice the finance manager was fantastic as well! She was quick, thorough, and explained everything. She was willing to go back and forth with adding products so that we knew what our payment would be with or without them, and the best part was that we were in and out of financing within 10-15 minutes. Quickest buying experience ever! More

Tyler Chang was great to work with! No pressure, professionalism, & friendly service is everything I want when working with a dealership. Tyler provided all the above & I'm loving my new No pressure, professionalism, & friendly service is everything I want when working with a dealership. Tyler provided all the above & I'm loving my new Pacifica! Thank you Tyler Chang!!! More

Dynamite DeHaven! I have had the experience to purchase many vehicles in my lifetime. Many if not all of those were not pleasant.... I had a specific vehicle I was sea I have had the experience to purchase many vehicles in my lifetime. Many if not all of those were not pleasant.... I had a specific vehicle I was searching for. Dick's Inventory selections were beyond compare. From initial contact until Delivery. Jeremy shares a passion for people and his trade that made it a truly unique and fun experience! "It was the single most enjoyable time I have had spending that amount of money with my clothes on!" When it was time to meet the money man. Aka Brian "Van" Helsing. He completed the experience in purchasing the vehicle! Batman & Robin cant hold a candle to the Dynamic Duo of Jeremy and Brian. The experience as a whole was very enjoyable. The service provided by them was second to none. This dealership has earned not just a customer, but a customer for life. Todd & Sher Raddle Proud new owners of a 2018 Challenger T/A 392 More

Friendly courteous staff I roamed around lot til 9am as that is when Mr DeHaven would be available. He listened well and then gave me a couple of choices. Worked well with my I roamed around lot til 9am as that is when Mr DeHaven would be available. He listened well and then gave me a couple of choices. Worked well with my situation. Went above and beyond my expectations. Treated me with respect and NOT like a dumb lady. Was very helpful with getting the information needed. First time I actually enjoyed the process. More