Tonkin Hillsboro Chrysler Jeep Dodge RAM

Oddly enough- the sales team is great here but the service department is a hot mess. Delays, not returning phone calls, and not doing what they say they will do. It’s bad enough that I will never walk service department is a hot mess. Delays, not returning phone calls, and not doing what they say they will do. It’s bad enough that I will never walk into that dealership again nor will I ever buy another Stellantis vehicle for the rest of my life. RIP Mopar More

Whenever I use this garage, I come away feeling they really done everything they can for me and they give me great confidence. I always feel that my vehicle is well cared for. I appreciate them very muc really done everything they can for me and they give me great confidence. I always feel that my vehicle is well cared for. I appreciate them very much. More

I purchased my Dodge Challenger when it was Dick's Chrysler Jeep Dodge and loved the dealership. I always had great customer service but that has changed since it's been taken over. Just okay servic Chrysler Jeep Dodge and loved the dealership. I always had great customer service but that has changed since it's been taken over. Just okay service since then for oil changes (the last one took nearly 4 hours) and tires... Today was the LAST time I'll ever consider working with this dealership or recommending them. I called for a simple quote for BULBS for my Challenger headlights and was quoted $2500 for the entire headlight assembly. I called asking for the cost of replacement bulbs and installation. I did not call for a quote for an entire headlight assembly installation. I'm familiar with my car and I could change my own bulbs but I thought I'd pay someone. By the time I got off the phone, after voicing how stunned I was prices ranged from nearly 400-1300. I'll tell you how it felt and why I will never be back... it felt that if I had said okay and had the work done I would have ended paying $2500. The perception of outright dishonesty is not something I will overcome. It also leaves me asking how many have been taken by these tactics. I guarantee I wasn't the first one he tried this on and then tried to imply I didn't know what I was talking about when I told him he was nuts. Buyer beware. I will spend my money elsewhere from here on out. More

Friendly and respectful service representative . Identified appropriate services with no pressure for added or unnecessary services. Identified appropriate services with no pressure for added or unnecessary services. More

Tonkin Hillsboro Chrysler Jeep Ram was speedy to get me in and my car was ready same day. Top notch service from the whole team at the dealership. in and my car was ready same day. Top notch service from the whole team at the dealership. More

Great Service, done quickly, Service is great, management is wonderful highly recommended to friends and family is wonderful highly recommended to friends and family More

Because the scheduler and the service department don’t communicate it was a waste of time driving 2 hrs each way to find they couldn’t do the work . I am disappointed and will never travel there again . D communicate it was a waste of time driving 2 hrs each way to find they couldn’t do the work . I am disappointed and will never travel there again . Disappointed totally and will never go there again . More

Dear America, There’s a Super Star employee in Tonkin's Service Department. Her name is Krysta Lemley. It is very rare to find an individual with such knowledge, skills, and great customer focus. She is Service Department. Her name is Krysta Lemley. It is very rare to find an individual with such knowledge, skills, and great customer focus. She is driven to make sure her customers feel valued! I’m pleased to be able to guide you to someone whose work achieves Quality Customer Care. Why, because Krysta cared about me through a tough repair. Krysta’s actions speak loudly. Their mechanic (Robert) who replaced my entire rear differential took the time to show me what got damaged when the carrier bearing went out, froze bearings, five (5) broken teeth on the pinion ring gear, and damaged the housing. He made it right! Candidly, I would entice her away every chance I had if I had my own business. I mean it. The Extended Warranty Company called EVERYTHING BREAKS.COM located in Dallas, Texas is definitely NOT a company that I would recommend EVER! They denied my claim for multiple invalid reasons for 3 months and left me stuck 300 miles from home. Lucky for me, TONKIN stayed engaged the entire time. NOTE THIS: - KRYSTA WAS TENACIOUS AGAINST THE WARRANTY COMPANY’S INTENTIONAL DELAYS AND INCOMPETENCE. - THEY DID NOT STOP HER. - SHE DID NOT QUIT. - I COULD CLEARLY SEE, QUITING IS NOT IN KRYSTA’s DNA. I am truly grateful I chose TONKIN CDJR of Hillsboro, OR. Gratefully, Hawkeye More

This is the 3rd car we have purchased from Jeremy DeHaven at this dealership. We drive over 40 minutes to specifically go here. It is an easy, professional transaction every single time. Jeremy has been ther at this dealership. We drive over 40 minutes to specifically go here. It is an easy, professional transaction every single time. Jeremy has been there for a long time…he is friendly, dependable and quick to respond. I would highly recommend having them locate and sell you your next new or used car! More

Randy May helped me get into my second Jeep! I returned to Tonkin Hillsboro (drove over 270 miles) to work with Randy once again on my purchase because he genuinely cares about his customers, h I returned to Tonkin Hillsboro (drove over 270 miles) to work with Randy once again on my purchase because he genuinely cares about his customers, he's extremely professional, and his depth of experience is evident. What an absolute pleasure and experience. I will continue to be a repeat [satisfied] customer - thanks again Randy! More